We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Stay away if respiratory, allergy issues!” 1 of 5 bubbles
Review of DoubleTree by Hilton Hotel New Bern Riverfront

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
DoubleTree by Hilton Hotel New Bern Riverfront
Ranked #5 of 10 Hotels in New Bern
VA
Level Contributor
87 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Stay away if respiratory, allergy issues!”
1 of 5 bubbles Reviewed January 16, 2014

This hotel hasn't had a thing done to it since it's doors opened. For those of us with allergic respiratory issues, asthma, COPD DO NOT STAY HERE! As soon as you round the corner from the check-in desk to the elevators, you start smelling the mustiness and mold. Then you see how thread-bare and worn the carpets are and the scuffs on walls, etc. We stayed on the top floor, not the "club" floor and it was obvious that there had been water damage at some point from the uneven slope of the floors and the strong smell in the room. We were there over holidays and literally intended to only stay there to sleep, so I thought I would be fine. My husband, without allergies, also noted how musty and moldy it smelled. I was in the room less than 2 hours when I had coughing and bronchospasm. We quickly packed and went downstairs to get the car to go to our family's house. I ended up in the emergency room. My attorney relatives were pushing that I demand reimbursement not only for the night but also the ER bill. I do not have asthma...if you do, this is a risky place! Stay in the Comfort Suites by the park. We thought that was where we were staying this time. We have been there before and it is nice and clean and not moldy. The front desk did not offer anything other than a "sorry" and charged us for the night...we were there 2 hours. Even if you don't have allergies, if you just like your lodging not to look like a worn-down, battered spring break hotel then stay elsewhere.

Room Tip: Go to another hotel!
See more room tips
  • Stayed November 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank withoutscreenname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 21, 2014
Good Afternoon

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I apologize on behalf of the DoubleTree by Hilton for the issues you faced with the condition of the carpeting. I would like to tell you that we just finished installing carpeting throughout the hotel which includes our guest rooms and the guest floor hallways. We have also replaced some of the furnishings within the guest rooms. We have completed the first phase of the renovations and we look forward to the next improvement at the property. I hope in the future we have the pleasure of you staying with us again so we can give you a rewarding experience. Thank you and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,031 reviews from our community

Traveler rating
    322
    281
    209
    136
    83
See reviews for
208
322
37
357
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (178)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Hattiesburg, Mississippi
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 15, 2014

The DoubleTree New Bern is an excellent hotel, great staff, great location. However, there is one HUGE FATAL FLAW for business travelers. It is completely unacceptable, in my opinion, for the HOTEL BAR to be BLARING music until 1 AM!!!!!! I had to call the front desk to report the problem twice. I was told it was ending and then five minutes later the jukebox came on BLARING. This hotel should take into account that business travelers work on the weekend, as well. Not everyone enjoys being kept awake due to the karaoke and jukebox going into the wee hours of the morning. It is utterly appalling that the hotel is willing to DEPRIVE its guests of sleep, in order to increase bar revenues. For the record, I do not have a problem with the music going until 10 or maybe even 11pm. In the summer months, when they have the music at the pool - that doesn't bother me as long as it ends at a decent hour. Having a bar directly below the guest rooms that plays obnoxiously loud music (I was on the second floor 208) is ridiculous. ESPECIALLY, when the hotel knows they have a business group staying at the hotel who is utilizing the meeting/conference space. The next day, I was permitted to change rooms to the other building. However, that was also a hassle having to lug my stuff across the property on just a quick break I had during my meeting. Very disappointed with management's decision regarding the weekend entertainment.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank itskc468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diane T, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 21, 2014
Good Afternoon

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I apologize on behalf of the DoubleTree by Hilton and can assure you we want all our guests to be happy and have a rewarding experience, I am sorry you did not. I have brought this to the attention of our General Manager and our Food and Beverage Manager so that we can be more thoughtful to our business travelers. I have also spoken to our Front Desk staff so that can be proactive when assigning rooms to our guests and it is on nights we have music. I hope we have the pleasure of you staying with us again so we can give you a more enjoyable experience. Thank you and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Point, United States
1 review
5 of 5 bubbles Reviewed January 14, 2014

We stayed overnight to see a play in town. Wonderful, comfortable bed and room. Walking distance to everything. Great staff! Beautiful view of the Marina. Lot's to do at night in New Bern. We would easily come back here again.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 15, 2014
Good Morning

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I am so happy to know that you enjoyed your visit with us and also to New Bern. I will make sure I share this with out staff so they know their efforts are appreciated. Thank you and I hope we have the pleasure of you staying with us again. Have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
100 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed January 13, 2014 via mobile

Check-in was smooth & offered us delicious warm cookies, too. Our room was in a separate building, and must have been part of the newly renovated part of the hotel, because they were bringing in new furniture as we parked. The room was clean & unlike other reviews below - we had hot water! :) The bath tub looked awful, but it was still functioning. The view from our room was NOT a river-view; & shouldn't be categorized that way. We had a view of the roof and trees. Overall, we were only there to sleep, it was clean and comfortable and that's all that counts!

Stayed January 2014, traveled with family
Helpful?
Thank Nayst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 14, 2014
Good Afternoon

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I apologize for the condition of your bathtub and please know that the bathtub reglazing is high on our renovation priority list. I hope we have the pleasure of you staying with us again in the future when all of our renovations are complete. Thank you and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Level Contributor
202 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed January 12, 2014

Spent two nights there, location is great walking distance to farmers market on saturday and historic districts.. The rooms are nice, currently undergoing renovation, will be very nice when finished . Price of rooms run 118 to 159 night.. Great choice of breakfast with tremendous buffett choice under 11 bucks.. Service was wonderful.. Ask for no smoking and or no pet room..
can't wait to go back!

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tinkerman33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 14, 2014
Good Afternoon

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I am so happy you enjoyed your visit with us and to New Bern. I hope we have the pleasure of you staying with us again in the future. Thank you and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richlands, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed January 8, 2014

The hotel was nice. Room was nice. Restaurant was nice. The cookies were awesome. Our suite was detached from the main building which was a little inconvenient. The ice machine and vending machines were on a separate floor (only one of the two ice machines worked). The shower stall and tub didn't look clean.

  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 14, 2014
Good Afternoon

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I apologize for the condition of your tub and please know that the reglazing of our tubs are high on our renovation priority list. If we have the pleasure of you staying with us again, please feel free to request a room in our main tower. Thank you and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha
Level Contributor
9 reviews
4 of 5 bubbles Reviewed January 7, 2014

We ended up in the Marina house. We had paid a little extra for a view, but being on the second floor didn't provide much view of the bay. Other than that, it was a good, comfortable place to stay. It was clean and amenities were adequate. The restaurant was good and not as pricey as some hotel restaurants. The staff was very friendly.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank PBOGoingPlaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, January 14, 2014
Good Afternoon

I wanted to take a moment and thank you for your recent stay and for taking the time to review the property. I am so happy to know that you enjoyed your visit with us and I hope we have the pleasure of you staying again in the future. Thank you and have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New Bern hotels
0.3 mi away
Courtyard New Bern
Courtyard New Bern
#3 of 10 in New Bern
4.5 of 5 bubbles 283 reviews
2.3 mi away
Hampton Inn New Bern
Hampton Inn New Bern
#1 of 10 in New Bern
4.5 of 5 bubbles 560 reviews
0.3 mi away
BridgePointe Hotel And Marina
Show Prices
Show Prices
Show Prices
2.3 mi away
SpringHill Suites New Bern
1.6 mi away
Comfort Suites New Bern
Comfort Suites New Bern
#6 of 10 in New Bern
4.0 of 5 bubbles 207 reviews
3.3 mi away
Candlewood Suites New Bern
Candlewood Suites New Bern
#7 of 10 in New Bern
4.0 of 5 bubbles 76 reviews
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel New Bern Riverfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Property: DoubleTree by Hilton Hotel New Bern Riverfront
Address: 100 Middle St, New Bern, NC 28560-2144 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity and Hotels.com so you can book your DoubleTree by Hilton Hotel New Bern Riverfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing