I arrived on a Sunday for business and left Wednesday at noon. I arrived early and the lady at the front desk was pleasant and professional about the appropriate check-in time. Left for lunch and arrived after 3, in the pouring rain. I stood and waited for a different lady to take multiple calls from guest. The lines were growing and she was focused on only phone calls. The hallways were hot and muggy. The room was clean and beds were great. No refrigerator or microwave, which is unusual at the rate charged. The carpets were smelly and torn, which did not make for a comfortable room, given that I had a child. I had a great view that helped balance out the “no playing in the floor”. I ate at the restaurant once. I waited 30 minutes for tea and then 60 min for a salad. The entire table had salad and we were late getting back to our training, held in the hotel. I asked the manager for tea and dressing, she seemed to “blow” us off and tended to other guest. The restaurant service was the worst I ever had. The “housekeeping staff” was great and I tipped them daily. They make the “dated” rooms as presentable as they possibly can and provide plenty of towels and coffee. The deck area had the same beer bottles sitting outside for two days and it really took away from the atmosphere. The male staff who do various jobs were very kind and helpful, even the younger men were pleasant and engaging. There is another conference to take place there, and I think I will stay in a different location given the rate and what is provided.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
- Reservation Options:
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- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton