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“Not much change from when it was a sheraton”

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DoubleTree by Hilton Hotel New Bern Riverfront
Ranked #5 of 10 Hotels in New Bern
Hope Mills, North Carolina
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Not much change from when it was a sheraton”
Reviewed April 28, 2013 via mobile

Expected an upgrade from Sheraton but no change. Rooms look the same. King rooms were small compared to most other hotels. Bathrooms need upgrades. Tub has rust in it. Will stay elsewhere next time. Live jazz on the weekends was a plus and was nice to relax outside and unwind.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pamn405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, May 21, 2013
Thank you for taking the time to review your stay with us. I also wanted to let you know we are just about to begin our renovations and high on our priority list are our guest rooms. I am happy to know you enjoyed the jazz on the deck. We expect to have our renovations completed within the next 8-10 months, I hope we have the pleasure of you staying with us again in the future. Thank you and have a wonderful day!
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1,101 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Greenville, North Carolina, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 24, 2013

Stayed at this hotel for the weekend for a wedding. We had to stay in a double queen room, because that was all that was available. To be honest, I think my wife just wanted to sleep apart for a few nights :)

The check-in was easy and the staff was very accommodating--loved the free cookies. Our room had a "city view" but we were still able to see the water. Plenty of natural light. Everything was nice and clean. Our room door (room 350) seemed to jam when you opened it, so you had to put your shoulder into it a little...but just a minor flaw.

Did the breakfast buffet in the hotel on Saturday. It was pretty good. The only downside was that my waitress did not tell me that omelets and Belgian waffles were included in the buffet ( you just had to ask them to prepare it in the back).

The fitness center was o.k and was a nice size. Plenty of cardio equipment, two adjustable flat benches and a rack of dumbbells. The cardio equipment comes with built in t.v.'s so bring your earplugs.

On Sunday we ordered breakfast in our room. We put the wrong room number on our card, so breakfast was late. But instead of giving us cold food, the staff remade our order!!

All in all a good place in a good location. We would go back!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Andre G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, May 21, 2013
I am so happy to know that you enjoyed your stay with us here in New Bern. I will make sure our Chief of Engineering is aware of the door issue and we will have that looked into immediately. I have also mentioned to our Food & Beverage Manager that all of our staff needs to be informing guests that omelets and waffles are included in the buffet. I am also happy that our staff made sure you had a hot meal for your room service order as those things do happen. Thank you again and I hope we have the pleasure of you staying with us again!
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Hendersonville, Tennessee
Level Contributor
135 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 15, 2013

Pro's-Comfortable bed, quality bedding & towels, lighting in bath was good, grab bar in tub, entry was spacious with coffee pot, microwave & refrig. and large desk with many outlets. Overall, room was spacious.
Con's-Enclosed area with tub & commode too small and no exhaust fan. Wallpaper is coming loose due to moisture. Lamp shades need replacing, ottoman soiled. Double doors to balcony whistled all night due to wind & no constant fan on the thermostat for white noise. NO SLEEP!!!

We had to get maintenance for no a/c-He came & immediately got it going. He even called back to make sure it was working. Good job.

Room Tip: Away from elevators
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  • Stayed April 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smoky5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, May 21, 2013
I wanted to take a moment and thank you for your recent stay and for taking the time to let us know about your stay. I wanted to let you know that we are just about to begin our renovations and high on our priority list are our guest rooms. I have brought the issues to the attention of our General Manager and our Chief of Engineering so we can look into these immediately. I am happy to know that you enjoyed the bed, bedding and towels and that our maintenance man was able to assist you and followed up with you. Thank you and have a wonderful day!
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Trinity, North Carolina, United States
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 15, 2013

My husband and I stayed at this hotel during a trip to New Bern for a friend's wedding. The hotel has a nice view of the water. The room and bathroom were beautiful and immaculately clean. We had a very nice stay.

  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
1 Thank psylent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DianeJSchmitt, Guest Relations Manager at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, May 21, 2013
I am so happy to know that we were able to Create A Rewarding Experience for you during your visit to New Bern for such a special occasion. I will make sure I share this with our Director of Housekeeping so she can commend her staff on their efforts. Thank you and have a wonderful day!
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Monument, Colorado
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 10, 2013 via mobile

If you are in the area, stay here. Perfect location on the water/edge of downtown/next to the New Bern bridge. Walking distance to all of down town. 20 minutes to Cherry Point. No other good options between Cherry Point and New Bern. Great staff with quality food and amenities. Wish the rooms had a microwave but not a big deal.

  • Stayed March 2013
    • Value
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    • Rooms
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Helpful?
1 Thank SFRetSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, April 12, 2013
We're glad to hear that your recent stay with us was everything you had hoped. We hope that you will choose our hotel again on your way back through New Bern.
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 4, 2013

They stole my credit card information and went to town after we left!! Just received a call from Chase telling me that there are 4 separate charges AFTER we checked out from this place. Stay away!! The food sucked also. Took over 4 times to get a chair brought up to our room. They even left it in the hall. What a rip-off.

  • Stayed March 2013, traveled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
5 Thank Cheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, April 12, 2013
Thank you for your comments. I sincerely apologize for this unfortunate situation. If you would please contact me directly, I will be more than happy to work with you to find a resolution to this. newportgroupaugusta@gmail.com
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Travelers are raving about these New Bern hotels

Charlotte
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2013

We had our wedding and reception here this past weekend and everything was perfect. Our guests were seated on the lawn with the ceremony in the gazebo and it was ideal. We had our cocktails in the "rotunda" of the Inn with dinner in the Library and the reception on the Veranda overlooking the water and it was exactly what we wanted. Only problem was the weather - where is spring. A large number of our guests were from out of town, all stayed here and some were in town for as long as 6 days. All the rooms were great (make sure you get the river view). We had a few small problems but the staff was quick to solve all of them. Everyone enjoyed the restaurant and lounge on numerous occasions. The wait staff never got flustered, even when our small table of 4 would suddenly become a group of 20. The entire staff was wonderful - professional when needed and fun when appropriate. Tasha and Jan in sales are easy to talk to even when we became demanding as to room locations. Vernice (Catering Manager) was absolutely the best! She listened to what we wanted, made some great suggestions, and did not panic when we refused to give on the weather location. Marie (Banquet Manager) and her staff were also fantastic. She stuck with our planner late the night before the wedding making changes as our guest list evolved (last minute changes thanks to the military). Service during dinner was fast and efficient but never in the way. Even though there was another reception in the hotel the same day, the attention we got from the staff and management (even managers off work came by to check on us) made us think we were the only guests in the hotel. The hotel shuttle makes it easy for guests that fly in to get around. They will even transport you around town between airport runs! Hotel is in a great location. You can walk to almost everything that New Bern has to offer. We definately will be back and recommend that anyone coming to New Bern stay here.

Room Tip: The Inn is a little older than the main building. It may not be as convenient but feels more person...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russell F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, April 12, 2013
Congratulations on your wedding! We're incredibly pleased to hear that our hotel and staff were able to make your big day everything you dreamed of. We hope that you and your family will come visit us again and please to do hesitate to let us know if there is anything we can do for you :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Property: DoubleTree by Hilton Hotel New Bern Riverfront
Address: 100 Middle St, New Bern, NC 28560-2144 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

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