This property changed from a Hilton to Doubletree by Hilton in April 2012. We have stayed here several times in the past four years on our annual drive to Florida. We have a pet and like the fact that the hotel is pet friendly, but overcharges $50 a night pet fee. The hotel usually puts us in the Inn Building, adjacent to the main hotel. The rooms in the Inn Building are very well furnished and decorated. Most recently, we were greeted at check-in by a clerk who said that the room type we requested on the Hilton website was not pet friendly, even though our reservation confirmation indicated that we were traveling with our pet. This had never happened at this hotel before. The clerk said despite our error, she would accomodate us and situated us in a room on the fourth floor at the end of a corridor that had a dirty carpet, wet paint signs posted on entranceways, and carpet pulled away from the walls. The harbor view from the room was beautiful, but the room needed to be renovated. The HVAC system in the bedroom was very noisy, The thermostat in the sittingroom did not work properly...it would only blow cool air. This property has had some updating, but much more is needed in the main building. On checkout we asked how we could have been more adept at requesting a room suitable for a pet and were told that all rooms are pet friendly but if we wanted a room in the Inn Building, we best call the hotel directly to make a reservation.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotwire, Hotels.com, Travelocity, TripOnline SA, Priceline, Cancelon, Cheap Tickets, getaroom.com, HotelQuickly and HRS so you can book your DoubleTree by Hilton Hotel New Bern Riverfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton New Bern/Riverfront Hotel New Bern
- Sheraton New Bern
- New Bern Sheraton