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“Not Like It Used To Be”

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DoubleTree by Hilton Hotel New Bern Riverfront
Ranked #5 of 10 Hotels in New Bern
Albany, New York
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not Like It Used To Be”
Reviewed February 25, 2013

This property changed from a Hilton to Doubletree by Hilton in April 2012. We have stayed here several times in the past four years on our annual drive to Florida. We have a pet and like the fact that the hotel is pet friendly, but overcharges $50 a night pet fee. The hotel usually puts us in the Inn Building, adjacent to the main hotel. The rooms in the Inn Building are very well furnished and decorated. Most recently, we were greeted at check-in by a clerk who said that the room type we requested on the Hilton website was not pet friendly, even though our reservation confirmation indicated that we were traveling with our pet. This had never happened at this hotel before. The clerk said despite our error, she would accomodate us and situated us in a room on the fourth floor at the end of a corridor that had a dirty carpet, wet paint signs posted on entranceways, and carpet pulled away from the walls. The harbor view from the room was beautiful, but the room needed to be renovated. The HVAC system in the bedroom was very noisy, The thermostat in the sittingroom did not work properly...it would only blow cool air. This property has had some updating, but much more is needed in the main building. On checkout we asked how we could have been more adept at requesting a room suitable for a pet and were told that all rooms are pet friendly but if we wanted a room in the Inn Building, we best call the hotel directly to make a reservation.

Room Tip: Riverside has great views of the river basin.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank SlingerlandsTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 27, 2013
We’re sorry we didn't provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with the appropriate team members. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (191)
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Stallings, North Carolina
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 22, 2013

Whoever decided to hang TVs on the wall is an idiot. Especially when the adjoiing room TV is over your bed. Great staff though but Doubletree Hotels itself needs to catch up with Hampton Inns and HGI.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CUTLGTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 25, 2013
Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamston, North Carolina, United States
1 review
Reviewed February 19, 2013

Hotel room furnishings were very sparce for a "suite". Only one TV in Bedroom . No TV in sitting room. Had to stand to eat room service breakfast because no chairs were in the room for the table. Desk chair and wingchair had to be dragged over to the table. Stained carpet. Loud tapping and creaking throughout the night whenever heating system came on. One of the posts on the four post bed was bent and leaning. The hotel room was very clean but not furnished up to standards. Hotel staff was very nice.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 21, 2013
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 16, 2013 via mobile

The staff at the front desk were great! We had to shuffle rooms, and they were very accommodating. My room was nice, but the whole place is in need of updating. My window actually leaked all over the floor with a loud drip drip drip. The bathroom was tiny with very old fixtures. There was rust all over the ceiling. The air conditioner was really LOUD! My room had a fridge which I found unplugged. I had to move the large tv stand to get it plugged in.

I had a view of the river which was divine!

Stayed February 2013, traveled on business
Helpful?
1 Thank backpackerjmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 21, 2013
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, North Carolina, United States
Level Contributor
4 reviews
Reviewed February 14, 2013

Carpet was stained and tearing on all the edges. The room did not smell fresh at all. The bed frame was very shaky and almost broke under us. Windows and paint on walls in room were less than quality. We paid over $200 for a room that we feel did not live up to that standard.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reilly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 21, 2013
We sincerly apologize that your stay was not what you expected. We recently changed management and are about to become some remodeling. We hope that you will choose to stay with us again after our remodel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 13, 2013 via mobile

This hotel has has several incarnations. I have stayed here when it was a Sheraton, Hilton and now the Doubletree. The rooms are nicely updated. The infrastructure could use some work. The water pressure is marginal and the bathtub fixtures are old. The hotel has 2 buildings. To get to the separate building you have to walk outside and it was freezing! Try to get a room in the main building. The hotel is just minutes from the heart of town

  • Stayed January 2013
    • Value
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Helpful?
Thank Chris0999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 21, 2013
Thank you for staying with us and for taking the time to let us know about your stay. We're glad to hear that you enjoyed everything. We hope to see you again on your next visit to New Bern.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
1 review
Reviewed February 8, 2013

beautiful location and central to downtown New Bern. Rooms older than some hotels, but have a great charm & spaciousness to them.
Friendly staff and above average restaurant. Covered walkway between buildings if you do venture outside... directly adjacent to convention center and waterfront. Helpful staff, warm and welcoming lobby

Room Tip: two seperate buildings.... one older and one newer... I actually like the older building better b/c...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kona71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel New Bern Riverfront, responded to this review, February 11, 2013
Thank you for taking the time to let us know how much you enjoyed your recent stay with us. We're pleased that you chose to stay with us and we hope that you will do so again next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel New Bern Riverfront

Property: DoubleTree by Hilton Hotel New Bern Riverfront
Address: 100 Middle St, New Bern, NC 28560-2144 (Formerly Hilton New Bern/Riverfront )
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in New Bern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel New Bern Riverfront 3.5*
Number of rooms: 170
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel New Bern Riverfront is conveniently located in the heart of the downtown Historic District with beautiful views of both the Neuse and Trent Rivers. We are just minutes away from the area's premiere shopping, restaurants, and attractions. ... more   less 
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Also Known As:
Hilton New Bern/Riverfront Hotel New Bern
Sheraton New Bern
New Bern Sheraton

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