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“Wonderful spot”

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Bridgepointe Hotel and Marina
Ranked #3 of 10 Hotels in New Bern
Black Mountain, North Carolina
Level 6 Contributor
206 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Wonderful spot”
Reviewed June 12, 2010

This is a great hotel--once you get over the bridge.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank gypsyred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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341 reviews from our community

Traveler rating
    107
    121
    63
    27
    23
See reviews for
98
110
39
57
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Any
English first
Seattle, Washington
Level 4 Contributor
46 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 3, 2010

This hotel needs a 100% refurb job. Hotels all around New Bern cost at least $100/night and I didn't want to spend that much. So I did a priceline bid for $50/night and the Bridgepointe accepted the offer. The only good thing about this hotel is the location. The breakfast is not worth waking up for. I wish I had a camera with me to take photos of the bathroom, it was all rusted and very tiny. It was acceptable to me only because I knew I wouldn't be spending much time in the actual hotel, just there to sleep and shower. Even at $50 a night it was overpriced.

  • Stayed April 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snf8track
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colwen_Management, General Manager at Bridgepointe Hotel and Marina, responded to this review, May 17, 2010
In response to your comments regarding our hotel we would first like to thank you for your input. We will be immediately addressing the issue of any rust in the bathrooms. We continually reinvest in the property to improve the customer experience. We would also like to thank you for your comments about our beautiful property that sits on two rivers overlooking historic downtown New Bern. In regards to our breakfast, we are delighted to provide guests with Danishes, Muffins, Cereals, Bagels, Doughnuts, Grits, Oatmeal, Fresh Fruit, Juices, and Fresh Belgian Waffles every day at no additional charge to our guests. Once again, we appreciate your feedback and encourage all of our past guests to provide us with their customer experience.

Regards,
Cheryl High, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
1 review
Reviewed December 1, 2009

The BridgePointe Hotel and Marina was very overpriced considering the state of the accommodations. The first thing you will notice is the smell in the hallway. The aroma is a mixture of a strip club and a locker room. The carpet desperately needs to be shampooed or torn up and replaced. The smell of smoke is pervasive despite binging on a non-smoking level.

Positives:
The Marina is beautiful.
Staff were very friendly and helpful.

Negatives:
The funk coming from the hallways was atrocious.
Televisions were old and the picture was not very sharp on one of them.
The gym is located off site.
The “restaurant” is more like a truck stop dinner with some cheap tables.

Stayed November 2009
Helpful?
Thank Isamu13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NButcher, General Manager at Bridgepointe Hotel and Marina, responded to this review, December 17, 2009
Dear Valued Guest,

In response to your comments regarding our hotel we would first like to thank you for your input. We will immediately be addressing your concerns about the odor of the hallways and television issues. As you noted, we are proud to offer access to a local offsite full service gym (weight room, racquetball court, sauna, basketball court, nursery, aerobics, plus an indoor and outdoor pool) as opposed to a limited workout room that you see at most other properties. Our hotel is a limited service property that offers a free deluxe continental breakfast everyday in addition to being located next door to an Outback Steakhouse for your convenience. We would also like to thank you for your comments about our beautiful 125 slip marina that overlooks the historic downtown New Bern. Your comment about our very friendly and helpful staff was appreciated the most as we strive every day to provide the best service to all of our guests. Once again, we appreciate your feedback and encourage all of our past guests to provide us with their customer experience.

Regards,

Cheryl High, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pinehurst, NC
1 review
Reviewed November 29, 2009

This place smelled like cigarette smoke even in the nonsmoking area.The dirty carpet needs to be ripped up The whole place needs to be aired out. We slept with the windows open.. There is no working kitchen or dining area. There is no room service.
The phones did not work in our suite during our 4 day stay even though we reported the problem. It is surrounded by a construction site. Just because the drawbridge is broken, the hotel does need to be broken down By the way, you can not see the marina from the rooms. I can not recommend this place to any one. It does not look as nice as the website. Incidentally, there is no gym on site.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinehurst_NCResa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NButcher, General Manager at Bridgepointe Hotel and Marina, responded to this review, December 17, 2009
Dear Valued Guest,

In response to your comments regarding your recent stay, our hotel would like to thank you for your input. These comments are used as a building block in providing our guest with the best possible experience during their stay. We apologize for any inconvenience caused by the phones in your room not working; we have since had them professionally repaired. Our plans for renovating the hotel in 2010 include new carpet along with aesthetic improvements. We can empathize with your frustrations stemming from the nearby construction and are pleased to say it is expected to be completed in January of next; at which point they will be removing all of their equipment and noise pollution. As depicted on our website the hotel was designed so our guest rooms would overlook either the Trent or Neuse Rivers instead of the marina. Once again, we thank you for taking the time to point out how we can better meet our guest’s expectations and deliver the best service possible.

Regards,

Cheryl High, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 19, 2009

The hotel was full w/ kids and families as it was the weekend to drop off/pick up kids from local camps. Our room had a king w/ sofabed (all rooms w/ 2 doubles were sold out). The drawbridge in front of the hotel (which wd normally connect you to historic New Bern) is still out, making the location much less convenient. Room was clean and decent size w/ nice river view. TV and microwave in the room are old and sofabed was in poor condition and not very comfortable. Towels thin. AAA price was reasonable and it served its purpose. Breakfast was OK - nothing great. Staff helpful. Hilton, Comfort Inn and Springhill Suites (all also in New Bern) are nicer hotels for a little more $$$.
.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank familyfromphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgantown, Kentucky
Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 27, 2009

The rooms were large and clean but one could tell that the hotel needs to be updated. We stayed on the 2nd floor and could see the tops of sailboats but the trees blocked most of the view. My daughter could get a wi-fi signal if she put the laptop next to the window. The beds were very firm, my wife liked it but I wasn't crazy about them. Having said all of this, the hotel is in a beautiful location and the price was good. If we ever go back to New Bern, I would probably stay there again, but ask for a higher floor.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1chunkyguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, NC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 23, 2008

My wife and I stayed at BridgePoint Hotel & Marina April 18 - 20, 2008. The staff was friendly and helpful. The room was clean but there was no desk chair at the table. The chair at the table was an arm chair with soft cushions and when sitting in the chair, I sank down too far to use the table comfortably. The free wireless connection in the room worked well. The water pressure in the shower was great. Our room had a pretty view of the river that the hotel is beside. There is no workout facility on site but they do offer free access to a local gym which I did not use. There are not many amenities with this property but it is clean and seems well maintained.

  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Scottcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bridgepointe Hotel and Marina

Property: Bridgepointe Hotel and Marina
Address: 101 Howell Rd, New Bern, NC 28562-7853
Phone Number:
Location: United States > North Carolina > North Carolina Coast > New Bern
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in New Bern
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Bridgepointe Hotel and Marina 2*
Number of rooms: 116
Official Description (provided by the hotel):
BridgePointe Hotel has 116 spacious and well appointed guest rooms and suites all featuring free wireless internet, refrigerators, microwaves, irons/ironing boards, coffee makers, and hairdryers. Riverview rooms and Jacuzzi Suites are available and for your convenience an ATM machine. The staff at the BridgePointe Hotel is fully committed to providing each guest with the finest service. The atmosphere of this charming riverfront hotel, coupled with the hotel’s service commitment, makes it the perfect choice for your next visit to Historic New Bern! We have PET FRIENDLY rooms, so bring the entire family! ... more   less 
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Also Known As:
Bridgepointe Hotel New Bern

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