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“Would stay again”
Review of Surf Side Hotel

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Surf Side Hotel
Ranked #1 of 13 Hotels in Nags Head
Certificate of Excellence
Fairfield
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Would stay again”
Reviewed August 28, 2010

I think that some of the previous reviews are rather harsh for the hotel. As are most of the hotels on the island, it is rated at 2 1/2 stars. There are no 4 star hotels and you can't expect that when you visit. The hotel is in a great location. I disagree with some of the others- the view of the ocean is spectacular from the ocean view room that we had on the 3rd floor of the side bldg. Yes, there is no elevator and that is clearly stated on the website and was also clearly explained to me on the phone when I made the reservation. The room was very large and comfortable. The cleaning service was excellent. The outdoor pool was lovely and I did not feel crowded. On the down side, I do agree that the beds are not comfortable and if the mgmt feels they compare to the Hampton Inn, they are mistaken. We had spent 2 nights previous to Nags Head at a Hampton Inn and the mattresses are far superior, as is their complimentary breakfast. Perhaps a Belgium waffle maker or fresh bakery items would spruce up the otherwise bland and boring continental breakfast. The wine reception was a welcome surprise. Overall we would stay again at this hotel because of it's cleanliness, reasonable prices (in comparison to others in the area) and the magnificent beach and views from the balcony.

  • Stayed August 2010
    • Value
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    • Cleanliness
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Helpful?
1 Thank lapel555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, September 2, 2010
Thank you very much for taking the time to review the Surf Side and for making valid points about the expereince you should expect with us or any hotel on the Outer Banks. We are always looking to improve and if upgrading our bedding is the issue that continues to come up we will make the move to improve that facet of the property. Additionally we recognize how important a more complete breakfast is to our guests so we will begin implementing new features. Your business is sincerely appreciated and as well as your comments.
Cheers,
Alex Moore
President & COO
Seabaord Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (550)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Georgetown, South Carolina
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 27, 2010

We found the Surfside Hotel to be inexpensive for a "tourist" area, but neat, attractive, clean and comfortable. When we went into the room, it smelled clean and fresh, and that is always a good indication!! :-)

They provided a refrigerator, microwave, in-room coffee, and a balcony with a view of the ocean. They also had a indoor and outdoor pool, and direct access to the beach. Further, they had brewed coffee available in the lobby area most of the day, and they also provided a continental breakfast.

The "folks" in the office were fast and efficient, and always friendly. If we return to Nags Head, we will stay there again.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Happy2BMe60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, September 2, 2010
Thank you for your kind words and for taking the time to offer your experience to potential guests. I am happy you enjoyed your stay and we look forward to having you as our guest again.
Cheers,
Alex Moore
President & COO
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Allen, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 24, 2010

my husband and i use to stay there 2 or 3 times a year and loved it , then the last time we were there (we always ask for the same room)we were facing the parking lot/smoking room.when we discovered the mix up i went to speak to someone, no one seemed interestedso i told them i could watch cars rust at home and asked for my money back.they finally found one (pool side)nothing worked one light worked the sliding doors to over look the pool would not open,we reported it and was told it would be repaired in1 hr. no one ever came to our room!!!!when we checked out i was asked (with a room ful of people)HOW WAS YOUR STAY!!!, i told her so ever one could hear and i'd never come back. i now stay at THE BLUE HERON and am very happy

  • Stayed June 2009, traveled as a couple
    • Value
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Helpful?
2 Thank virginiagrandma23060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, September 3, 2010
This is a planted review that is not factual. I am certain this is an attempt to drag down our ranking by someone placing a fake review and giving us the worst rating to help improve another property. The point made that makes this most obviously a fake is that they claim they were put into a smoking room. We do not have any smoking rooms in the entire hotel. A repeat guest would know this plus the oceanview is the same on both sides of the building. Additionally we would be well aware of any guest that stays with us a few times a year for a few years then suddenly loudly exclaims in our lobby that they won't come back. We handle guest complaints and concerns, we don't brush them off. Read our other reviews and you will see why we are #1. You don't get to be #1 by the problems listed in this unfortunate review.
Alex Moore
President
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahopac, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 23, 2010

Our stay at the Surfside Hotel was very nice. The hotel is in a great location, central to everything. We had a nice room with a balcony that faced the ocean. The room was clean and a nice size with room to spread out. Could have used more hangers and only two drawers for a weeks stay with four people, very tight. Could have used more drawer space. The pool was clean and very welcome on the two days that there were too many jelly fish to warrant swimming in the ocean. The walkway from the hotel to the ocean was great, with a very short walk to the ocean and a clean beach front. Overall we had a wonderful stay!

  • Stayed August 2010, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank marf6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 24, 2010
Thank you for the review. I sincerely appreciate you taking the time to let others know about the hotel. While it is hard to bring in additional furniture during a stay we can always get more hangars for you. The new furniture that we are putting in our rooms will have five drawers to allow for more clothes storage. This is what our guests have requested so we are implementing it to better serve you. Thank you for your business, I hope you will stay with us agin in the future.
Cheers,
Alex Moore
President & COO
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, VA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2010

This was our first trip to Nags Head. The Surfside Hotel went above and beyond our expectations. Our room was ready at 1:30PM which was a pleasant surprise after a 4 hour drive (rooms are guaranteed to be ready at 3PM). Our room was on the third floor (really the 4th floor) in the larger building (this one has an elevator) facing north. We chose the "side view" room when making our reservation as the cost was much better than a true ocean view. Our room was spacious with 2 beds. Both the room and bathroom were very clean. A word to larger families, the bathroom is small and only has one sink. The location of the Surfside cannot be beat. Follow the boardwalk over the dunes and you are on the beach. Breakfast each morning was a pleasure (its included) with a great variety of foods offered (cold cereals, fruits, pastries, toast, coffees, juices, etc) We stayed for 4 days and 3 nights. We are already planning to go back for a longer stay next August. Suggestions for the hotel: use paper plates instead of styrofoam as they are more environmentally friendly and provide a small recycling bin in each room so that cans and plastic bottles may be recycled.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LCYlovestheBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 16, 2010

Stay away! Avoid! Dont' Go!

On a more lengthy note, I am a pretty well-travelled person, and usually happy with the bed & breakfast or the five star hotel alike, given expectations. For an institution asking for up to $240+, the Surf Side is a rip off.

In fact, it is a mis-label to call the place a Hotel, and perhaps, as a Motel, it might, if you stretch it, be acceptable (for the $80 or so per night). In short order, expect the following: no elevators, no service (yes, if you ask for a taxi, you are given a number to dial yourself!), "breakfast" in a near window less room facing the parking lot, and that breakfast serves PAPER cups for OJ, PLASTIC cups for coffee and minimuffins! Want the pool? Try a tucked in area where you will be rubbing shoulders with your other guests. How about the amazing view? Oh, forgot to mention the high sand dunes blocking most of the beach view. The illegible printed receipt given to me at check out because the printer was out of toner topped it up!

So do understand me right (as I'm sure management will profess their excuses in a note), the place is simply SUB-PAR any Hotel standard, and I had as good (well, bad) experience as any of the guests. I had none of the hotel mishaps that can happen (read: wrong room, rude people, noisy neighbours, misleading information, etc), but the Surf Side is just a poor place. Ain't for me, and I encourage others not to go!

I reckon the place might suffice for the devoted fisherman since that’s what’s going on in the area. How the place is well visited, and well-reviewed, is a mystery to me. I would stay away!

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Charles678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eure, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2010

I have never written a review for a hotel before but read reviews for this hotel prior to booking a reservation. I have made many trips to the Outer Banks but had never stayed at the Surfside. After reading other reviews and finding an oceanfront room available, I booked a reservation. The trip was a weekend visit for my sister's birthday. Our party consisted of 3 adults and 1 child. We stayed on the 4th floor in an oceanfront room with 2 queen beds and had plenty of room. The room was clean. The view from the private balcony was outstanding. I could sit there for hours reading and listening to the ocean. The front desk staff were courteous and helpful. There were luggage carts available for use in carrying luggage into and out of the hotel. I did have difficulty connecting to the internet from our room but there is a small seating area just outside of the front desk area where I was able to access the internet. The free continental breakfast was very nice: coffee, juice, milk, fruit, yogurt, bagels, toast, waffles, etc. The pool area was nice and the beach was just a short walk from the hotel. My sister and I are already talking about staying at the Surfside for our week of vacation next summer.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LS1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 20, 2010
It is especially pleasing when a guets that has stayed at other hotel on the Outer Banks finds us and then decides it is where they want to continue to return after they have a wonderful experience. We strive to do just that, make first time guests long term customers. I thank you for your kind words and for sharing them on Tripadvisor. We appreciate your business and we look forward to having you as our guests again next year.
Cheers,
Alex Moore
President & COO
Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surf Side Hotel

Property: Surf Side Hotel
Address: 6701 S Virginia Dare Trl, Nags Head, NC 27959-9119
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Nags Head
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Nags Head
#1 On the Beach Hotel in Nags Head
#2 Romantic Hotel in Nags Head
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Surf Side Hotel 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The BEST LOCATION, BEST VIEWS, BEST STAFF, BEST ROOMS, and the BEST VALUE! We are #1 on the Outer Banks because we know what our guests want and we strive hard to give it to them every day. Since 1984 our family owned and operated hotel has been making first time visitors long term guests with our Carolina Hospitality coupled with our exceptionally clean and well appointed rooms. We look forward to having you as our next guest. ... more   less 
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Also Known As:
Surfside Hotel Nags Head
Surfside Nags Head

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