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“Good Value and Clean”
Review of Surf Side Hotel

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Surf Side Hotel
Ranked #1 of 13 Hotels in Nags Head
Certificate of Excellence
Leesburg, Virginia
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good Value and Clean”
Reviewed September 7, 2011

We stayed for the labor day week-end. Our room was ready by 2:00 and so they let us check in early. We had two queen beds and a balcony. The room was sufficient for what we need and it was clean. We had ocean views which was a bonus, considering the nightly rate we paid for the room. Breakfast was standard, nothing to write about, but its there if you want to save some bucks. Two things we didn't care for - internet connection was really slow. But if you're on vacation, you really shouldn't be checking emails anyway. We had a hard time checking out places to eat because we could not get a fast connection. There was cable TV but the TV itself is probably old - bad image. It would also be nice if there is PPV. But overall, not a bad place. You get what you pay for. People of front desk are helpful too, which made a difference.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank azm1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, September 8, 2011
Thank you for the review and for staying with us. We are in the process of designing a better wireless service for the hotel. I hope it will be up and running within the next couple of months.
Cheers,
Alex Moore
President & COO
Surf Side / Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,513 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (557)
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English first
Washington DC, District of Columbia
Level 5 Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 5, 2011

I do believe this place is probably the best in nags head area, but for $200 per night, you would be much better off in a house. We had ants in our room, they would not give us one hour later to checkout, and the room rate changed from when I booked.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ilovereb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, September 7, 2011
It is a true disappointent to read that you did not enjoy your stay with us. We work hard to improve upon the hotel every year and we focus on customer service to offer an enjoyable and relaxing experience, I am truly sorry you did not feel that we met your expectations.
Sincerely,
Alex Moore
President & COO
Surf Side / Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2011

We have been staying here when vacationing for many years and have never had a bad experience. The staff are very accomodating and helpful. This hotel is right on the beach. They have an outdoor pool and an indoor pool with a hot tub, shower and restroom. If you arrive early before the room is ready you can change in the restroom and enjoy the pools or beach until they call you that your room is ready. We love this place and so look forward to coming back!!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cheskat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, September 6, 2011
It truly is a special feeling for us when we not only receive a great review such as yours but to know that our hard work and commitment to delivering a special experience for our guests every time they stay with us is realized by your continued desire to come back again and again! This is our goal, to make a first stay with us the first of many. Thank you so very much for placing a wonderful review and for being such a fantastic repeat guest. It is sincerely appreciated. Our promise is to always improve the experience we deliver so that we are always your onjly choice when staying on the Outer Banks.
Cheers,
Alex Moore
President & COO
Surf Side / Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia
1 review
Reviewed September 1, 2011

My husand and I stayed with our five month old baby between 8/18 & 8/25 (we ended up leaving the evening of 8/24 to avoid the evacuation traffic). We stayed in a first floor oceanfront jacuzzi room. We loved the room and loved the two person jacuzzi! The view couldn't be beat. We were about 15 steps away from the pool and the beach couldn't have been closer. it was so nice to be able to rent two chairs and an umbrella for $20/day. Carol did an amazing job with our room each day and when we lost power and had one other small issue with our room, we were helped immediately & everyone was so nice. I had read some reviews saying that the beds weren't comfortable but we thought they were great! We had a wonderful time and definitely plan to return next year!!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sarakae15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, September 3, 2011
It is wonderful to hear about how much you enjoyed staying with us. These reviews are our reward for the hard work and committment our staff puts in to make your experience just as you described. While we wish there were never any incidents that need attention it is good to know the staff was there to serve you promptly. Thank you for choosing to stay with us and thank you for the kind words in your review, it is sincerely appreciated.
Cheers,
Alex Moore
President & COO
Surf Side / Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Canada
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 31, 2011

This was or second stay and won't be our last.
Customer service is great. Although the hotel is slightly aging they do a great job keeping it up to date. Pool areas clean, rooms clean and spacious. Boardwalk to beach in good condition.
We will be back.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank pellydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, September 1, 2011
Thank you so much for the review and for staying with us again. When a guest travels as far as you have we want to be sure to deliver a relaxing and enjoyable stay. Great to hear that we did deliver again as you expect.
Cheers,
Alex Moore
President & COO
Surf Side / Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 29, 2011

My boyfriend and I stayed at Surfside on 8/20-8/22/11. Our room was fantasitic. The view was great. The jacuzzi wonderful. The only problem we had was the wine bottle opener broke. Oh no! That was promptly replaced with no problem and I very much enjoyed our stay. The people were all very nice. I was not impressed with the breakfast but otherwise I loved this place. I hope they were not damaged with hurricane Irene and that we get to go back again.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kmdbike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 31, 2011
Happy to say we had very liitle damage from Irene. We took a lot of preparation and it paid off. It is also great to know you enjoyed your stay with us. We are working on new options to improve the breakfast so that your stay will be even more enjoyable in the future. Thank you for choosing to stay with us and thank you for the review, it is greatly appreciated.
Cheers,
Alex Moore
President & COO
Surf Side / Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 28, 2011

We stayed for a week in August. Rooms were a bit on the small side but clean, breakfast pretty basic with nothing hot unless you make it yourself. Great service 24/7 if you have a problem of any kind.

It was our first time in the Outer Banks and not sure if we would stay again. We found ourselves having more to do in Kill Devil Hills so it might make more sense to be closer to that area.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEABOARDHOTELS, Owner at Surf Side Hotel, responded to this review, August 31, 2011
Thank you for taking the time to review the hotel. Your staying with us and the time you took to write the review are appreciated. I would also agree that we are not a luxury hotel by industry standards. We feel we offer a well appointed room within a well maintained building, staffed by wonderful service oriented people, sitting upon an exceptional location. We believe our rates reflect the product we deliver. Thanks again for staying with us.
Cheers,
Alex Moore
President & COO
Surf Side / Seaboard Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surf Side Hotel

Property: Surf Side Hotel
Address: 6701 S Virginia Dare Trl, Nags Head, NC 27959-9119
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Nags Head
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Nags Head
#1 Family Hotel in Nags Head
#2 Romantic Hotel in Nags Head
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Surf Side Hotel 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The BEST LOCATION, BEST VIEWS, BEST STAFF, BEST ROOMS, and the BEST VALUE! We are #1 on the Outer Banks because we know what our guests want and we strive hard to give it to them every day. Since 1984 our family owned and operated hotel has been making first time visitors long term guests with our Carolina Hospitality coupled with our exceptionally clean and well appointed rooms. We look forward to having you as our next guest. ... more   less 
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Also Known As:
Surfside Hotel Nags Head
Surfside Nags Head

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