Surprised at all the negative comments! Recently returned from a week at Cinco Palmas! This property has a great location, nearby to everything in Nags Head. Short walks to Sam and Omie's, 7-Eleven, Fat Boyz ice cream, and souvenirs shops. Quick drives to Food Lion, mini golf, surf shops, etc. We loved that the place has a pool, hot tub, and is literally steps away from a quiet stretch of beach and just a short walk to Jennette's Pier. The kids loved crabbing on the beach at night!
The furniture could use some updates and the AC had a hard time keeping up on the 3rd floor of the main house, but really the place is great and accommodated our large party very well. The elevator was a plus when bringing in all our luggage and groceries. There are several refrigerators and lots of pantry space. There is also a good amount of counter space for food prep. All large kitchen appliances worked very well, except for maybe the dishwashers, which didn't seem to clean as well as I would have liked. We ended up doing a lot of presoaking before putting them in the dishwasher. There is a double propane grill outside, which was perfect for the large meals we were preparing. Lots of seating space in the dining area. We had no issues with bugs, as previous posters mentioned.
The rental company was very responsive to any concerns or issues we had, which were few. We felt that communication was very good from start to finish and we would not hesitate to work with them again in the future.
Roaches and ants all over the guest houses, literally removed a frog from one of the duplex kitchens last night. Roaches throughout main house top floor where kitchen is. Service calls to Outer Banks Blue Vacation rentals were not responded to and it was clear they and the property owner knew of the perpetual bug problem. They're so far beyond unprofessional it's difficult to articulate in words. Unless you want to share the 17 bedrooms with 1700 bugs, DO NOT STAY HERE.
Cinco Palmas has the potential to be a very nice house but it is not clean and not properly maintained. Roaches were a huge problem in the main house. They were in the kitchen, living room, outside, everywhere. Huge roaches! We killed many of them daily in the kitchen on the kitchen counter. When we made the mistake of leaving a pizza out on the counter, it was infested with roaches within a couple hours. When roaches came out from under the couch, we moved the couch and it was filthy with food under the couch. They did come out to exterminate while we were there, but there were still plenty of roaches. Also, the stove was broken all week and although they came out twice to fix it, they ordered the wrong part so it was not fixed while we were there. In general, the house was not clean which is probably why the roaches were so bad. I do not recommend this house to anyone.
After booking this rental, my daughter found some very negative reviews. So needless to say we were a little nervous. Thank goodness these reviews were so over exaggerated! The property was perfect for us. The only issue we really had was that the one bungalow could have been updated a little better. The main house and the other three bungalows were perfect. We would have rebooked for 2014, but the dates we needed were unavailable.
We were concerned after reading the reviews from last year, as we already gave a deposit. After touring the place we were not concerned. We had our family reunion there and made use of all three houses. We were happy with the properties and did all of our dinner meals at the main house. One of the showers in the other house wasn't draining, but the property manager got it serviced right away. I also dropped my cell phone in the ocean and had a replacement UPSed to me overnight and it made it to the house, even though there is not a postal address. The property manager even offered to accept it for me if they could not deliver to us. the pool was nice. We saw dolphins early morning in the ocean on the first day! The only minus...the flat screen tv in the main house upstairs needs an HDMI cable to use the DVD player. We did not watch a lot of TV, it was the last night of our stay and just opted to use the tv downstairs. An uncle got stuck briefly, in the elevator of the main house, but we used it just to load and carry bags. We're an active family, including my grandmother,so it wasn't necessary for us to have dedicated use. And it worked the rest of the time for those that did use it. It was a positive memorable experience for us compared to previous reviews, and anything that was amiss, they responded to right away.
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