My husband and I were driving up from Florida on our way to Maryland and had reserved an oceanfront room with our credit card for over $100. We have a dog. We understood that they had a 24 hour cancellation policy. We had all intentions of staying here and were looking forward to it. Our GPS totally messed us up and we could not get to the hotel. We stopped and asked directions but it seemed the directions we got were all wrong. We were in Kingston, NC and that is all we knew. After driving around for 8 hours with our dog, we called the hotel about 6pm on Thursday night and told them that we could not get there. We were tired of driving and it seemed like we were driving in circles. We also had a flat tire that day so nothing went right. The lady on the phone said quite firmly that no way were we to get a refund. Again I asked her if we could at least get a partial refund and she said no way. Her name was Katrina.
We were being honest and tried to explain why we could not get there. It would have been very kind of the manager to give us at least a partial refund. We were not trying to pull anything. We just wanted to stop and rest after driving all day.
I am leaving this review because it is worth $100 of our money. Yes, I know they have their policies but sometimes it is good customer service to be flexible and try to understand about things that happen to people. I do not want the manager to leave a comment and say that we should give it a try again. We will not stay at this hotel.
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- Also Known As:
- Comfort Inn South Oceanfront Hotel Nags Head
- Comfort Inn Nags Head Nc