We stayed here 4 nights and had a great experience overall.The pool was nice, breakfast was good/typical, and the bedding was fantastic. Initially the hall on the upper level was cold, but I fixed that by turning on the heaters. The one negative to our stay was due to the cleaning/maid service. One morning we headed out at about 10:30- the cleaning crew had checked to see if we were done so they could clean....asked them for 15 more minutes. Response was they'd check back. So after a wonderful day out and about (and a delicious dinner) we returned to find the beds unmade, trash unemptied, and all the dirty towels/wash cloths where we had left them. A call to the front desk did not resolve the situation as the cleaning staff was not there. So I gathered up the towels and the trash and went downstairs and left them at the counter while I waited for fresh clean one. This was not what I expected upon my return after a busy day. There needs to be a method of ensuring that all rooms were cleaned before the help leaves for the day. Oh and a towel that got pushed under the sink stayed there for 2 days until I finally removed it. This is such a nice hotel and the experience overall was good.....with maid service improvement I'd give it a 4-5 star. Management was apologetic.
- Official Description (provided by the hotel):
- HOT BREAKFAST BAR, FITNESS CENTER, INDOOR SWIMMING POOL, SMOKE FREE INDOOR HOTEL, ... more less
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- Also Known As:
- Microtel Suites Mount Airy Hotel Mount Airy
- Microtel Mount Airy
- Mount Airy Microtel