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“After a lovely stay at another Country Inn & Suites, we were disappointed”

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Country Inn & Suites By Carlson, Raleigh-Durham Airport
Ranked #8 of 18 Hotels in Morrisville
Certificate of Excellence
Pennsylvania, USA
Level 6 Contributor
266 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“After a lovely stay at another Country Inn & Suites, we were disappointed”
Reviewed May 28, 2013

The place is fine, but it did not have the sweet, accommodating staff we had encountered for several nights before moving on to this hotel. Although I had spoken with staff there about our room, prior to arriving, the front desk staff chose to ignore what their colleague had promised and to do what they wanted. The procedures in place were not as guest-oriented. Even the beds were not as comfortable! We were directly under the flight pattern, so it was a bit noisy, with the planes just taking off behind the hotel, still very low to the ground there...although we could almost drown the noise out with the air conditioning. There are several restaurants not far away, and even 1 or 2 a close walk, across the parking lot to another hotel. If I have the occasion to stay near the Raleigh-Durham airport again, I will look for a different hotel.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank LoveToTravelWhenICan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryRDU, General Manager at Country Inn & Suites By Carlson, Raleigh-Durham Airport, responded to this review, June 10, 2013
We thank you for taking the time to tell us what you think. The convenience of the location of our building is also a detriment. We will definitely look into problems you faced with the A/C and front desk staff. I understand that we had the ability to make your stay a better one and failed. Hopefully if you try us out again we have taken your comments to heart and made all possible improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Tampa, Florida
Level 5 Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 27, 2013

Big rooms, close to the airport, excellent service!!! The bed was very comfortable. We leave early on the morning and they gave us this breakfast bag with granola bar, an apple and water, which I though it was a nice detail since we couldn't enjoy of the breakfast buffet.

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank Frida03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windermere, Florida
Level 6 Contributor
723 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 648 helpful votes
Reviewed May 24, 2013

The Country Inn & Suites is a good option for staying close to the Raleigh Airport. There is ample parking for those just passing through as well as those leaving their vehicle behind while flying out of the airport. The hotel offer up to 14 days of free parking as long as you stay one night. Check-in was quick and the receptionist was very nice. If you are taking the free shuttle to the airport in the morning between 0400 and 1000, you'll need to reserve the time the night before.

The room was nice and large. There was a sink, microwave and refrigerator next to the front door. There was also two tables, sofa and TV. The king bed was also very comfortable. The only minor issue was that the TV was located off to the side of the bed. Overall the room was very comfortable. The air conditioner wasn't too loud and kept the room at a reasonable temperature.

The countertop in the bathroom was large, however the location of the sink relative to the mirror was bad. The sink was to the far left and the mirror itself was more towards the center, which meant that you had to stand at an angle to see yourself. The shower had plenty of hot water and pressure which was nice. However you will probably have to ask reception for more shampoo as there was only one in the room. However there were four sets of towels.

I would recommend the Country Inn & Suites. It is one of the better airport hotels I've stayed in at an affordable price, especially when you factor in the parking which can easily add up if you're not careful.

  • Stayed May 2013, traveled solo
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Helpful?
Thank wbullseye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, Maryland
Level 6 Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 7, 2013

Stayed here the end of April 2013. They have professional and helpful staff. The rooms are clean and beds are comfortable. Free shuttle to Airport which in only a 5min ride away. They have plenty of extra pool towels at the indoor pool and hotub.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank jgilbert2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bollezeele, France
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 29, 2013

Hotel was as described in internet.
Shuttle service to airport was easy to find and quick to arrive
quiet place even, not so far from airport
pool and jacuzzi clean
excellent breakfast
old style rooms

  • Stayed April 2013, traveled on business
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Helpful?
Thank Buzz1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schererville, Indiana
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 11, 2013

I spent 3 nights at this hotel and it was a great experience. If I had to say anything negative it would be that the desk clerk was either in the back room or on the phone every time I came by the desk. She was pleasant and helpful but I find her professionalism a little lacking. This did not detract at all from my view of this hotel. I did not have any of the parking problems that have been talked about in other reviews, but I can see where if you get back late you could have a problem. The hotel was clean and quiet, as I would expect from a Country Inn & Suites. I will be staying there again.

  • Stayed April 2013, traveled solo
    • Value
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Helpful?
Thank Paula J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newnan, Georgia
Level 6 Contributor
109 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 8, 2013

Country inn and suites always I'd pretty reliable both good and bad. The only thing that really changes is service and cleanliness. The service was attentive and was rather very good. The room was clean the first night, however the maids did a poor job between stays. Overall I would recommend.

  • Stayed September 2012
    • Value
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Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Raleigh-Durham Airport

Property: Country Inn & Suites By Carlson, Raleigh-Durham Airport
Address: 201 Airgate Drive, Morrisville, NC 27560
Phone Number:
Location: United States > North Carolina > Morrisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Morrisville
#8 Business Hotel in Morrisville
#10 Family Hotel in Morrisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Raleigh-Durham Airport 3*
Number of rooms: 87
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, Raleigh-Durham Airport, Nc Hotel Morrisville
Country Inn And Suites By Carlson, Raleigh-Durham Airport, Nc
Country Inn Morrisville
Morrisville Country Inn

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