I hope all goes well, but revising our reservation has been a nightmare. Due to extreme weather back east and the fact my husband is flying stand-by with at least 2 plane changes-we thought it best to cancel the first night of the two night reservation. I called the hotel directly and spoke with BaBa. He said no problem-and if my husband does make it that first night there are rooms available at the same rate. Sounded great. I asked for a cancellation confirmation via e-mail. Again-he said no problem. What I received was a confirmation for the second night. I then called the 800 number. They said they couldn't access the reservation and gave me customer service.I called that number-the lady said no problem-and a confirmation for the cancellation was on the way. Three hours later-still no e-mail (I like everything in writing so there's no issue if a charge should show up). I again called customer service. This person said both nights had been cancelled! She said she'd call the hotel to re-instate the second night-which according to her she did. She also said she couldn't send me an e-mail confirming the cancellation because "it was now out of the system". I've NEVER had so many problems PRIOR to a stay. I hope all goes well-but folks-beware-they have a "third party reservation" system, a hotel 800 number, customer service and the hotel itself. And no one has been effective-and may not communicate with the other.if I'm wrong-I'll write a positive review, and give them credit. But it's not looking good right now..
- Official Description (provided by the hotel):
- We are located in Morrisville,NC by the RDU Airport. ... more less
- Reservation Options:
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- Also Known As:
- Microtel Inn Raleigh Durham Airport Hotel Morrisville
- Microtel Raleigh Durham Airport
- Microtel Morrisville
- Morrisville Microtel