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“Microtel, Mooresville, NC” 4 of 5 bubbles
Review of Microtel Inn & Suites by Wyndham Raleigh Durham Airport

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Microtel Inn & Suites by Wyndham Raleigh Durham Airport
Ranked #18 of 18 Hotels in Morrisville
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591 reviews from our community

Traveler rating
    78
    145
    167
    101
    100
See reviews for
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145
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Sacramento, California
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed January 4, 2014

I hope all goes well, but revising our reservation has been a nightmare. Due to extreme weather back east and the fact my husband is flying stand-by with at least 2 plane changes-we thought it best to cancel the first night of the two night reservation. I called the hotel directly and spoke with BaBa. He said no problem-and if my husband does make it that first night there are rooms available at the same rate. Sounded great. I asked for a cancellation confirmation via e-mail. Again-he said no problem. What I received was a confirmation for the second night. I then called the 800 number. They said they couldn't access the reservation and gave me customer service.I called that number-the lady said no problem-and a confirmation for the cancellation was on the way. Three hours later-still no e-mail (I like everything in writing so there's no issue if a charge should show up). I again called customer service. This person said both nights had been cancelled! She said she'd call the hotel to re-instate the second night-which according to her she did. She also said she couldn't send me an e-mail confirming the cancellation because "it was now out of the system". I've NEVER had so many problems PRIOR to a stay. I hope all goes well-but folks-beware-they have a "third party reservation" system, a hotel 800 number, customer service and the hotel itself. And no one has been effective-and may not communicate with the other.if I'm wrong-I'll write a positive review, and give them credit. But it's not looking good right now..

Stayed January 2014, traveled with family
Helpful?
Thank BSmith068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Manager at Microtel Inn & Suites by Wyndham Raleigh Durham Airport, responded to this review, January 10, 2014
Dear Guest
We would definitely like to solve your issue if you can call us directly at the property on 919 462 0061. We would like to look into this matter so that we make sure that everything is clarified.We don't know your details from your review so can't find out about your stay.
Please call us would definitely look into this,
Sorry for the inconvenience,
Sincerely,
Gm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morrisville, North Carolina, Usa
1 review
3 of 5 bubbles Reviewed December 21, 2013

Arriving I anticipated all was in order, only to find that the reservation made after online research was not as the 1-800 person had acknowledged. The
reception person (BaBa) advised me that the reservation was not inclusive in
the price. BaBa was receptive to the situation and did not charge me full price for the parking. I called the 1-800 customer service number on the reservation to discuss the issue. The person I spoke to was kind and customer service oriented. She gave me a reasonable credit on the charge and advised me that someone would be calling me to discuss the transaction after they reviewed the recording. This would take 2 to 3 days.
I spoke to her on the evening of the 17th from my hotel room. I have not
heard from anyone at this point in time which is the 21st. I very much appreciated her service. I hope the agents are instructed to recognize that
if a person, like myself is looking for the park and ride service, they will instruct the customer to call the hotel direct.

Room Tip: The pillows in the room were very poor quality. They had no cush at all. They were like sleeping wi...
See more room tips
  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Raleigh Durham Airport

Property: Microtel Inn & Suites by Wyndham Raleigh Durham Airport
Address: 104 Factory Shops Road, Morrisville, NC 27560-8402
Phone Number:
Location: United States > North Carolina > Morrisville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 18 Hotels in Morrisville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Raleigh Durham Airport 2*
Number of rooms: 99
Official Description (provided by the hotel):
We are located in Morrisville,NC by the RDU Airport. ... more   less 
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Also Known As:
Microtel Inn Raleigh Durham Airport Hotel Morrisville
Microtel Raleigh Durham Airport
Microtel Morrisville
Morrisville Microtel

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