Arriving I anticipated all was in order, only to find that the reservation made after online research was not as the 1-800 person had acknowledged. The
reception person (BaBa) advised me that the reservation was not inclusive in
the price. BaBa was receptive to the situation and did not charge me full price for the parking. I called the 1-800 customer service number on the reservation to discuss the issue. The person I spoke to was kind and customer service oriented. She gave me a reasonable credit on the charge and advised me that someone would be calling me to discuss the transaction after they reviewed the recording. This would take 2 to 3 days.
I spoke to her on the evening of the 17th from my hotel room. I have not
heard from anyone at this point in time which is the 21st. I very much appreciated her service. I hope the agents are instructed to recognize that
if a person, like myself is looking for the park and ride service, they will instruct the customer to call the hotel direct.
- Official Description (provided by the hotel):
- We are located in Morrisville,NC by the RDU Airport. ... more less
- Reservation Options:
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- Also Known As:
- Microtel Inn Raleigh Durham Airport Hotel Morrisville
- Microtel Raleigh Durham Airport
- Microtel Morrisville
- Morrisville Microtel