A colleague and I checked in here on the 11th of December, 2013. My secretary had made reservations for us both thru a third party site. Big mistake. My name was found but no details and his name was nowhere to be found. The gentleman that was also working the desk recognized I was a platinum member and said that he would sort it out. Between the two front desk staff they went to work and put our minds at ease. Very quickly and calmly we had room keys and they straightened it all out.
They were friendly and courteous for which we were extremely grateful.
Job very well done!
My sincere thanks.More