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“Understaffed .... hard to get help”

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Holiday Inn Express Raleigh-Durham Airport
Ranked #11 of 18 Hotels in Morrisville
Certificate of Excellence
Level Contributor
181 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Understaffed .... hard to get help”
Reviewed October 13, 2013

We stayed there 6 days in July. Beds were comfortable. Bathroom was clean and well maintained. Had problems with the air conditioner in our room. Had it turned down to 69 degs & it finally worked. The elevator's air conditioner didn't work the whole time we were there. This is in July! Front desk staff, Samir was always occupied. We seemed like a nuisance to him when we asked for help. He tried to tell us to deal with Hol Inn's 800 service... They keep passing us back to the hotel. Couldn't get management to answer my email with the issues we had. There's no management avail at the hotel during the weekends. Breakfast was not all that great compares to other Holiday Inn Exp we have stayed (we travel lots.) But the other staff members were very nice and friendly.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C3ontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Raleigh-Durham Airport, responded to this review, October 16, 2013
Dear C3tennis,

Thank you for taking the time to review our Holiday Inn Express and share your feedback - while I'm glad you had a comfortable and clean stay, I would like to apologize that you found it difficult to get help at times and will pass your feedback onto our team as we aim to provide the best service we can. If you would like to discuss further, please don't hesitate to give me a call at the number below. Thanks again for your comments and we hope to have another opportunity to give you a great stay when you're in town.

David Amick
eCommerce Manager
Daly Seven, Inc
(434) 822-2161
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
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English first
Taunton, United Kingdom
Level Contributor
269 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed October 12, 2013

Comfortable Business Hotel near RDU - stayed here for meetings in Raleigh and Morrisville. Easy to fine really near Airport and has a shuttle service. Clean and comfortable rooms with free wifi which all adds up to good value and a good choice for business. Well located for several nearby restaurants and easy highway / interstate access.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Raleigh-Durham Airport, responded to this review, October 14, 2013
Dear chrisleighbrowne,

Thank you for leaving a review of our hotel; I'm happy to read you've enjoyed staying with us and we appreciate being your stop for meetings in the area! We're also glad you always have a comfortable stay and that our location is great for your needs. Thanks again for your comments and we'll see you soon!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 9, 2013

I've stayed here several times before and, once again,HI RDU Airport met all my needs following business meetings. I stayed on a weekday night in a King-sized room on the main floor. Easy access to I-40 with several eating areas nearby.
The "King-sized room" was well appointed, clean, and had an excellent appearance. All utilities and ice machine worked well.The Internet service was good and met my needs. Breakfast was very good and consistent with other HI Express locations. Staff were very friendly and professional. I will stay here again!

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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank like2travel1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Raleigh-Durham Airport, responded to this review, October 11, 2013
Dear like2travel1234,

Thanks so much for your review, as well as staying with us so often! We're delighted to hear you always have a great stay all-around and enjoy our complimentary breakfast and other amenities. Thank you again for your kind words and we can't wait for your next trip here!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed September 27, 2013

There was complimentary breakfast - the breakfast was just too good!!!. Here I had tasted for the first time in my life scrambled eggs - prepared the American way - meaning with plenty of butter and cheese. There are quite of restaurants around it.Starting from Hooters - if you walk a few hundred yards. There are also a couple of fast food joints - with waitresses with excellent behaviour.

  • Stayed October 2012, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank durgasankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Raleigh-Durham Airport, responded to this review, September 30, 2013
Dear durgasankar,

We appreciate you reviewing our Holiday Inn Express and are delighted that you enjoyed our complimentary breakfast so much! We're indeed nearby a wide selection of restaurants so I'm glad to hear you enjoyed all the choices. Thanks so much for your high ratings and recommendation and we can't wait to see you the next time you're in the RDU area!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Tennessee
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed September 5, 2013

We spent one night here between flights. The shuttle service was prompt both ways. The room was very clean and the bed was comfy. We had no trouble with airport noises during our stay. Restaurants are within walking distance and a convenience store next to the hotel. We would recommend this hotel to anyone.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jabbers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Raleigh-Durham Airport, responded to this review, September 9, 2013
Dear Jabbers,

Thank you for your review and I'm glad that everything went well with our shuttle service and you a clean, quiet stay. We appreciate your high ratings and recommendation and hope to see you for another visit soon! Thanks again for taking the time to share your comments.

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 4, 2013

The staff was friendly and helpful, and the room spacious and clean. Their shuttle service was prompt, and this property is in close proximity to the airport. Perfect for an overnight traveler needing accommodations before or after a flight.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Raleigh-Durham Airport, responded to this review, September 5, 2013
Dear Susan S,

Thanks so much for taking the time to review our hotel & I'm happy that you had a clean, comfortable stay and found our staff friendly and accommodating. I'm also glad you could take advantage of our complimentary shuttle - thank you again for your comments and we look forward to your next stay!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton, California
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 3, 2013

Bring ear plugs if you demand a quite night’s sleep. This hotel is situated along the flight path to Raleigh Durham Airport. The Hotel itself was a very clean and well managed property. The Airport shuttle was very prompt. The ride to the hotel from the airport is only about a 10 minute drive. When checking in the front desk was very accommodating to pretty much anything you asked within reason. No one in our large group had any problems checking in and getting a room they asked for. The rooms are well done with a big flat screen TV, micro wave, coffee pot and a refrigerator. The bed was comfortable and the pillows were various in firmness. In the morning during the week they have a hot breakfast buffet that was always pretty good. On Wednesday night they had a Managers reception that included dinner catered by a local Italian Restaurant.
Check out went smooth and the shuttle had me at the airport in 10 minutes. This was a good experience and would give them a 5 star rating if it wasn’t for the noise. It wasn’t unbearable but just be warned that if you’re a light sleeper this may be an issue.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Warm-Water_Sailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Raleigh-Durham Airport, responded to this review, September 5, 2013
Dear Warm-Water_Sailor,

Thank you for reviewing your recent stay at our hotel; I'm glad that you enjoyed your visit overall and liked our complimentary breakfast and amenities so much. I'm also happy you had a great experience with our complimentary airport shuttle, but do apologize that your stay was inconvenienced by some noise and appreciate your feedback. Thanks again for your comments and we hope to see you the next time you're in the RDU area!

David Amick
eCommerce Manager
Daly Seven, Inc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Raleigh-Durham Airport

Property: Holiday Inn Express Raleigh-Durham Airport
Address: 1014 Airport Blvd, Morrisville, NC 27560-9195
Phone Number:
Location: United States > North Carolina > Morrisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Morrisville
#9 Family Hotel in Morrisville
#14 Business Hotel in Morrisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Raleigh-Durham Airport 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Stay in the heart of the Triangle Area at the Holiday Inn Express(R) Hotel Raleigh - Durham Airport (RDU). Our hotel's guests are perfectly positioned near college sports venues, urban excursions and exciting outdoor recreation. Downtown Raleigh, Durham and Chapel Hill, as well as over 150 parks, lakes and gardens, are all about 15 minutes from our hotel. Free Wi-Fi access in every room, a 24-hour Business Center and Park & Fly packages help you work and travel for less. Prepare for a busy day with the complimentary, hot Express Start Breakfast Bar. After hours of meetings or sightseeing, slip into the sparkling, outdoor pool or unwind in the 24-hour Fitness Center. Let the Holiday Inn Express(R) Raleigh - Durham Airport hotel welcome you on your next trip. ... more   less 
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Also Known As:
Holiday Inn Express Raleigh-Durham Airport Hotel Morrisville
Holiday Inn Morrisville
Morrisville Holiday Inn
Holiday Inn Express Morrisville

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