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“Service is number one here”

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Residence Inn Raleigh-Durham Airport/Morrisville
Ranked #14 of 18 Hotels in Morrisville
Certificate of Excellence
Fond du Lac, Wisconsin
Level Contributor
163 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Service is number one here”
4 of 5 bubbles Reviewed May 16, 2013 via mobile

Stayed at the Residence Inn and was pleasantly surprised at the high quality of service. The front desk lady was extra professional, extra courteous, and extra friendly. She answered all my questions with a smile and was right on when recommending a restaurant (Mez, it was very good and only one hi way exit away). The room was in good shape and with a very comfortable bed and pillows. Add to that it is located in a quiet neighborhood. I will stay there again.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DCA2113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport/Morrisville, responded to this review, June 24, 2013
Dear DCA2113,
Thank you for taking the time to submit a positive review for our hotel. Service is definitely number one for us and we are so happy we were successful in conveying this to you. We hope to see you again very soon.
Sincerely
Melissa Lee, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
    61
    46
    20
    6
    2
See reviews for
37
23
10
58
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
ponce, puerto rico
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Excellent plus service, food , always coffee no matter what time, always hot water, 5 pillows on queen bed, clean, excellent attention at all time, parking, hope they keep it like this because is a great place to stay. Pool, basket and volleyball court. BBQ area,

Room Tip: Any one, is clean and super taken care.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank migdoel t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport/Morrisville, responded to this review, June 24, 2013
Dear Migdoel T,
Thank you for staying with us and for your meticulous review. We are thrilled that our amenities were pleasing to you. We appreciate the positive review and we look forward to your return.
Sincerely,
Melissa Lee, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicottville, New York
Level Contributor
75 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed March 19, 2013

Had a great stay at this hotel, close to the airport and in a good, quiet location. The courtyard of the hotel is nice and spacious, great for sitting out if it's warm. The breakfast was terrific, and they have evening meals on some weeknights if you get in early. The staff were all friendly and attentive. Would stay here again.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Broctoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport/Morrisville, responded to this review, June 24, 2013
Dear Broctoon,
Thank you for your optimistic review. We are very pleased that you enjoyed your stay, the staff, and our complimentary evening social. Please come see us again during your next stay.
Sincerely,
Melissa Lee, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anytown, USA
Level Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 538 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

The location is great - near the airport but not directly under the flight path. Not too far from Cary downtown where one can find great food.
The only minus: the hotel is currently undergoing renovation (Feb 2013). Not exactly convenient for an extended stay at the moment.
Would recommend checking out the place after renovation

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport/Morrisville, responded to this review, June 24, 2013
Dear M B,
Thank you so much for your feedback.
We are happy to report that the renovations are completed, so we hope you'll decide to stay again when you return to the area.
We appreciate your recommendation of the downtown Cary area. We also recommend the new Park West Village Shopping Center in Morrisville. It’s less than 5 miles away with numerous food and shopping options.
Thank you again and we’ll see you soon!
Sincerely,
Melissa Lee, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed February 20, 2013

Nice quite rooms but the main building is under renovation making for an unpleasant breakfast experience. (Running out of food, tables & chairs and coffee cups) Should have checked TripAdvisor first to see it ranked 14 of 18 hotels in the area; having a lower half ranking is never a good sign.

Paid for two rooms the whole time at two different Residence Inns and was still charged the pet fee having already paid one at the first hotel. Next time Skittles will either have to fend for herself or I’ll switch to Hyatt or Hilton’s rewards, haven’t decided.

Room Tip: Get to breakfast early or eat standing; consider asking for a tray and eat in your room.
See more room tips
  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evolvingmonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport/Morrisville, responded to this review, June 24, 2013
Dear Evolvingmonkey,
Thank you so much for your review.
Please accept my sincerest apologies for the negative breakfast experience during the renovation process. We did our best to make breakfast enjoyable for all in the midst of chaos; however it appears that we were unsuccessful.
We are ecstatic to inform you that our renovations are complete, so your next breakfast experience with us will meet (and hopefully exceed) everyone’s expectations.
As a pet-lover, I would never want Skittles to have to fend for herself or stay at another hotel, so I hope you decide that Skittles should stay with us as well in the future. The pet fee is per room since we must ensure that the rooms are returned to non-pet status upon departure for our guests with allergies.

We are grateful for you (and Skittles) and the fact that you made a choice to stay at our property. Now that the renovations are completed, we would love to see you again.
Sincerely,
Melissa Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, CA
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 3, 2012 via mobile

The fridge is dented, the cupboards and furniture show wear, the decor is rooted in the 80s but if these things don't concern you, you will find clean rooms, helpful staff and a well-maintained property.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mimi_bird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport/Morrisville, responded to this review, July 30, 2013
Dear Mimi_Bird,
Thank you for your review.
We appreciate your kind works about our helpful staff, clean rooms, and well-maintained property.
I’m excited to report back to you that the flawed items mentioned in your November 2012 review are now history. We just completed renovations and our rooms look absolutely wonderful!
We hope you’ll come back to see how we’ve changed our rooms and lobby for the better.
Sincerely
Melissa Lee, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level Contributor
219 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed July 30, 2012

After a hectic ride from Wilmington, NC, there seemed to be an accident every 10 miles, we arrived at our destination. Our room was not ready, as it had been very full the nite before. Our desk person at check-in was very kind and offered us a beverage from the "market" and a seat in their lobby. After what seemed to be only minutes, our room was ready. We were looking for a good Italian rest. to eat at and the desk personnel very quicly recommended Lubrano's just down the street. Good suggestion ! Back to our room for a restful nites sleep.Good complimentary breakfast the next morning. Would stay here again !

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bismarck1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa L, General Manager at Residence Inn Raleigh-Durham Airport/Morrisville, responded to this review, July 30, 2013
Dear Bismarck1956,
We appreciate you taking the time to write such a nice review.
I’m sorry for the trouble that you endured while traveling to our hotel, but I’m so happy that our staff restored your joy when you arrived and during your stay.
Thank you again and we look forward to seeing you in the future!
Sincerely
Melissa Lee, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Raleigh-Durham Airport/Morrisville

Property: Residence Inn Raleigh-Durham Airport/Morrisville
Address: 2020 Hospitality Court, Morrisville, NC 27560 (Formerly Residence Inn Raleigh-Durham Airport)
Phone Number:
Location: United States > North Carolina > Morrisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Morrisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Raleigh-Durham Airport/Morrisville 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Raleigh-Durham Airport Hotel Morrisville
Residence Inn Morrisville
Morrisville Residence Inn

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