My reservation was lost between them and Expedia; because I was told by the Front Desk Manager that there was no reservation. I showed them my Itinerary showing my reservation and was told to call Expedia myself. I called Expedia and was told they were going to contact the hotel and resolve the issue. The hotel let Expedia off the line without resolving the issue with Expedia. Then the Hotel General Manager called me claiming i worked for Expedia; when I asked him a question he hung up on me. They finally checked me in; but then the General Manager called my room and was like I was the one who told my staff to get you checked in. He acted as though he should get high praise for this; the call lasted for several minutes and it felt to me like he was prying to get praise for checking me in. The rooms are great but customer service is seriously lacking and I think Management feels entitled.
- Official Description (provided by the hotel):
- Conveniently located one mile from the Raleigh-Durham International Airport (RDU), the Cambria Suites® Raleigh-Durham Airport hotel is the perfect place to stay for business and leisure travelers. Cambria Suites hotel provides easy access to major cities like Raleigh, Cary and Durham. We are within minutes of Research Triangle Park. The Raleigh-Durham area is home to several companies such as Cisco, Glaxo SmithKline, IBM, Lenovo, CSFB, NetApp, Fidelity Investments, PPD and Quintiles. The Cambria Suites, RDU Airport hotel is thoughtfully designed to offer business and leisure travelers select amenities that will make anyone feel pampered, including: Barista coffee bar in the lobby, featuring Wolfgang Puck coffee, Indoor pool with spa, State-of-the-art fitness center, Contemporary Reflect bistro-style restaurant serving breakfast and dinner, Sundry shop, open 24 hours a day, seven days a week, Full service bar. ... more less
- Reservation Options:
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- Also Known As:
- Cambria Suites Raleigh-Durham Airport Hotel Morrisville
- Cambria Suites Morrisville
- Choice Raleigh Durham Airport