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“Perfect Overnight Stay.”

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SpringHill Suites Charlotte Lake Norman/Mooresville
Ranked #9 of 14 Hotels in Mooresville
Knoxville, Tennessee
Level 5 Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Perfect Overnight Stay.”
Reviewed July 21, 2014 via mobile

On our way to the beach, we spent the night at Springhill Suites and it was a treat. Arriving late was no problem as clerk was friendly and professional. Got the keys and settled in with no hassles.

Breakfast Bar was tasty, fresh, and warm food as well as cold. Clean everywhere and plenty of tables to sit at and servers very friendly.

Room was fresh, clean, and quiet. Restfull sleep on a very comfortable bed.

Pool and hot tub was great too.

Check-out was a breeze.

Stayed July 2014, traveled with family
Helpful?
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlen I, Guest Relations Manager at SpringHill Suites Charlotte Lake Norman/Mooresville, responded to this review, July 23, 2014
Thank you for taking the time to give us feedback on your stay with us! We are happy to learn that check-in/check-out went so smoothy, that the room was enjoyable, and that our complimentary breakfast was so satisfactory. Thank you again for the great review and we look forward to future chances to serve you!
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228 reviews from our community

Traveler rating
    127
    62
    20
    11
    8
See reviews for
107
29
5
53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Columbus
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 12, 2014 via mobile

We stayed at Springhill Suites on the way to HHI. The hotel was nice and super clean, staff was friendly. Great location within walking and driving distance to restaurants. We will be sure to come back again.
............................

Stayed July 2014
Helpful?
Thank TravGirl35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlen I, Guest Relations Manager at SpringHill Suites Charlotte Lake Norman/Mooresville, responded to this review, July 14, 2014
Thanks for the great review! We are very pleased to learn that your stay with us before reaching your final destination was so enjoyable. As a SpringHill, we strive to deliver great customer service, as well as wonderful accommodations for our guests. Thanks again for taking the time to give us a review and we look forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, West Virginia
Level 5 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 24, 2014

We stayed at this hotel on our way down to Florida. I booked 3 rooms online in advance and made some specific requests...a pack n play for my grandson, a lower level room for a member of our party who smokes, and upper level rooms for us. When we arrived, the front desk had our reservation and requests, but seemed confused about the pack n play. They were very nice and we all got a beverage from the cafe and checked in without problems. We arrived in our rooms to find a pack n play already in the room. Apparently the day shift had prepared our rooms ahead, but not informed the night shift. All was good, the rooms were lovely and clean and the pack n play even came with a small gift set of baby bath items, including a ruby duck : ) There was a refrigerator and a microwave. I LOVE that they supply REAL mugs and glasses! You can actually warm up your coffee in the microwave without worrying about it melting. There was also some paper plates and plastic flatware in the cupboard. Comfortable bed, pillows, and nice flat screen TV. Breakfast was nice with fresh fruit, yogurt, cereals and pastries, and waffles. I did notice that on the first floor the side door is used by people who want to go out to smoke and the hall smelled strongly of smoke. Check out was a breeze and we were pleased with our stay.

After our visit to Florida, our plans changed and we needed a place to stay last minute on our way home. I made a reservation on line, expecting the same experience as before. When we arrived, they offered us a room on the first floor, but remembering the smoke smell, I requested an upper level room. All they had available was an Handicap accessible room, but we decided it wasn't a big deal and took it. Unfortunately, this room had not been updated and was near the elevator maintenance room. All night we heard the roar of the elevator every time it went up or down. I would still recommend this hotel, just avoid rooms near the elevator maintenance room.

Room Tip: First floor if you are a smoker...avoid it if not. Room 213 is right by the elevator maintenance roo...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mountainmama79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlen I, Guest Relations Manager at SpringHill Suites Charlotte Lake Norman/Mooresville, responded to this review, May 29, 2014
Thank you for giving us such great feedback on both of your recent stays with us. We apologize that your rooms each time were different, as we are in the middle of a renovation and not all guest floors have been fully renovated at this time. We hope that you will stay with us in the future and we will be sure to get you a room away from the elevator.
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Derby, United Kingdom
Level 6 Contributor
99 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 20, 2014

A pretty standard example of the brand,a little characterless but it`s located in a retail/business park and quite remote.The place was clean and felt quite new.Didn`t eat there so can`t comment on the food.
This place is perfectly acceptable for a couple of nights but I think if you stayed much longer you`d go a little `stir crazy`.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlen I, Guest Relations Manager at SpringHill Suites Charlotte Lake Norman/Mooresville, responded to this review, May 21, 2014
Nick, Thank you for taking the time to give us feedback on your recent stay at our property. We are sad to learn that you felt our hotel was characterless, as we are in the middle of a renovation and are excited about the new look! We are near several great restaurants and retail stores, and a short drive to many others. We hope you will stay with us again as you travel through the area and we will be glad to point you in the direction of what you are looking for. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level 4 Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed May 5, 2014 via mobile

We stopped here on our return trip from Florida..we stayed here the year before as well. LaDonna checked us in and she was awesome! She ensured that we had a suite with 2 T.V.'s, which we requested. She also quickly addressed an issue with the hot tub temperature in the pool area. The rooms are awesome..pool area was nice.. & breakfast the next day is way better than your average hotel!

Stayed April 2014, traveled with family
Helpful?
Thank Lynforde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlen I, Guest Relations Manager at SpringHill Suites Charlotte Lake Norman/Mooresville, responded to this review, May 7, 2014
Thank you so much for the great review! We are excited to learn that your stay with us was so enjoyable from the time you stepped in the door and that we are your favorite place to stay. Thank you again for taking the time to give us this feedback and we look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
youngstown, ohio
Level 5 Contributor
68 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed May 1, 2014

We were driving from Florida to Ohio and stopped for the night at this hotel. Great area right off the highway. Very clean hotel with a great complimentary breakfast. The staff checking us in and out was wonderful.

Room Tip: We stayed on the 2nd floor. Perfectly fine.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelagent35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlen I, Guest Relations Manager at SpringHill Suites Charlotte Lake Norman/Mooresville, responded to this review, May 5, 2014
We appreciate you taking the time to give us a review on your recent stay. We are so pleased to learn that your time with us was so pleasant and that our staff was so helpful. Thank you again for the review and we look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 19, 2014 via mobile

My husband and I stopped on our way from Pennsylvania. I had stayed at a Springhill suites in Pittsburgh a few weeks ago and loved the no smoking policy. This hotel wasn't as new but was clean and smoke free! We called in to check on jacuzzi availability and were on hold for quite some time. The desk clerk offered us the room for a substantial dicount for the long wait. The room was clean, had a fan we could run all night as white noise, and the king bed had a foam top that was very comfortable. We will stop here again given the chance!

Stayed April 2014, traveled with family
Helpful?
Thank mamptl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caitlen I, Public Relations Manager at SpringHill Suites Charlotte Lake Norman/Mooresville, responded to this review, April 21, 2014
Thank you for giving us feedback on your recent stay with us. We are pleased to learn that your visit was so pleasant and that we were able to accommodate your needs. Again, thank you for choosing SpringHill Suites and we look forward to serving you again on future trips!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Charlotte Lake Norman/Mooresville

Property: SpringHill Suites Charlotte Lake Norman/Mooresville
Address: 121 Gateway Blvd, Mooresville, NC 28117-5540 (Formerly SpringHill Suites Charlotte Mooresville)
Phone Number:
Location: United States > North Carolina > Mooresville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mooresville
#3 Business Hotel in Mooresville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charlotte Lake Norman/Mooresville 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Springhill Suites Charlotte Mooresville Hotel Mooresville
Springhill Suites Mooresville

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