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“Service and Attitude”

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Comfort Inn Matthews-Charlotte
Ranked #1 of 12 Hotels in Matthews
Certificate of Excellence
Charlotte, North Carolina
1 review
“Service and Attitude”
Reviewed July 25, 2013

This Comfort Inn marks itself with Service and Attitude. The Service is absolutely top notch, all promises kept and any unforeseen desires handled with grace and efficiency,. The Attitude by the staff and Management is one of the Customers will be met quickly, courteously , seamlessly. This is a great place to stay in Matthews North Carolina. Our deepest thanks to both a management and Staff.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, July 26, 2013
Hello Jack,

Thank you so much for this 5 Star Review! When we see a review like this when the guest really compliments our entire staff and the cleanliness of our hotel, we feel so proud of our self.

This kind of reviews motivates us to do even better then we ever and that's why we are going under major hotel renovation to give our guest a complete new make over rooms by Dec 2013.

We hope to see you again in the near future.

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Baltimore, Maryland
1 review
Reviewed July 24, 2013

We visit Charlotte yearly to spend time with family. We first stayed at the Comfort Inn Matthews the year they first opened. We have been back every since. The service has not changed in all of the years. The rooms are clean, the staff respectable and the full breakfast is a big plus. Hotel is centrally located, lots of shopping, activities and good, fresh air. We will be back as soon as the opportunity arises.

Can't wait to see the renovations.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, July 25, 2013
Dear Valued Guest,

We appreciate your time to write us a great review! We are so excited to know that we still have guest coming to stay at our hotel since the year it was open. This really shows that over the years, the management and staff might have change, but our service and commitment to guest have not.

Thank you for complimenting our hot breakfast as its one of our best amenities to the guest with HOT ITEMS!

We cannot wait to show you our newly renovated hotel by Dec 2013.

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westfield, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 21, 2013

We stayed here twice now and both experiences were very good. The rooms were comfortable, the internet worked well, and the staff was excellent. Kira at the front desk in particular made the stay worthwhile she knew of a restaurant where we could get a meal at 9:30 at night. The recommendation was excellent and is just one small way that the staff helps out. The morning staff members were also excellent. House Keeping was very attentative to our needs and the breakfast was a great send off. I highly recommend this facility.

Room Tip: Request a room near the lobby for excellent computer wifi service
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank bobducato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, July 23, 2013
Dear Valued Guest,

Thank for the great review! All of our staff go out of their way to help out our guest! I will forward your compliment to Kira. She is one of the best performing and hard working Front Desk Agenr we have.

Also, thank you for complimenting our housekeeping staff as I believe that housekeeping staff is the backbone of the hotel service.

We continue to improve our hotel and started full renovation this month with completion date by Dec 2013.

Hope you can come and see us again soon.

Chet Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Statesville, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 21, 2013

Seems recently updated. Very clean with friendly workers. Been staying there several days a week for a month due to work. Hot breakfast with eggs, bacon and sausage always ready on time and happy hour. Had one problem with a broken toilet that could not be fixed immediately and was moved to a better room instantly. Management seems to react quickly and care about quests. Great location with lots of restaurants and shopping as well as a traffic light so and turn both ways on a very busy road which other hotels in the area don't have.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank KSFUNSUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, July 21, 2013
Dear Valued Guest,

Thank you for your review! I would personally like to thank you for being a loyal customer to our hotel and Choice Hotels as a whole. We make sure our breakfast is hot and ready for our guest every time as breakfast is the most important meal.

I am sorry hear that you had an issue with the toilet as it should not happen, but glad to know that we upgraded you right away as customer satisfaction is our goal and we make sure we do what we preach.

We are excited for our loyal customers as they will get to see our newly renovated hotel by Dec 2013.

Chet Patel
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 21, 2013

I travel for my job and stay at many hotels all over the country and I have to say that the Comfort Inn in Mathews is one of my favorite for the price. The staff goes out of their way to make me feel comfortable and welcome. The rooms are very clean and nice. They have a "happy hour" in the evening with hot appetizers and beer or soda. I always look forward to my stay there.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chatfield9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, July 21, 2013
Dear Valued Guest,

Thank you for the review! We are glad that your stay was pleasant at our hotel and you think its best for the price. We like to make sure all of our customers feels they are paying right price for their rooms as its very important that the prices are set fairly.

Thank you for mentioning our "happy hour". Our "happy hour" is the best in the area as we offer food and beverages from different restaurants and its complimented by lots of our customers.

Hope to see you again soon!

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick, Maryland
1 review
Reviewed July 19, 2013

Stayed here last week for a business trip. Parking was not an issue and the comfort inn is located in a nice area. The manager and employees were pleasant to interact with during the stay. The rooms were clean and comfortable. The breakfast was also nice. All in all a great stay and I would reserve a room here again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Shawn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, July 23, 2013
Hey Shawn,

Thank you for the review! Our staff's #1 priorty is our customers and we always try to make them feel at home.

Our rooms are one the largest in the area. We are going under major renovation for the enitre hotel and we are so excited to get it done by Dec 2013 and show it to our guests.

We hope you can join us then.

See you again in the near future.

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
1 review
Reviewed July 19, 2013

I had an excellent experience during my stay at this hotel. Rooms were so clean, staff were friendly, and a great location. I have stayed at many hotels in the past and this was one of my best experiences I have had. I would recommend this hotel to all of my friends and family. I would like to thank the staff for their great service.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review, July 21, 2013
Hello Kyle,

Thank you so much for the review! We are happy to know you enjoyed your stay at our hotel and you received one of the best hotel service. Our #1 priority is to make customers feel home away from home and make them feel like family.

Hope to see you in the near future.

Chet Patel
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Matthews-Charlotte

Property: Comfort Inn Matthews-Charlotte
Address: 1718 Windsor Crossing Dr, Matthews, NC 28105-5070
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Matthews
#1 Family Hotel in Matthews
#1 Business Hotel in Matthews
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Matthews-Charlotte 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
HOTEL BEING RENOVATED IN PHASES FOR THE ENTIRE YEAR OF 2017 TO GIVE OUR GUESTS THE BEST WE HAVE TO OFFER! Situated in the heart of beautiful Matthews in the Windsor Square Shopping Center. The Comfort Inn is the perfect location, whether traveling on business or pleasure to Matthews/Charlotte. The hotel is minutes from uptown Charlotte and only footsteps from the Matthews' area's finest shops and restaurants.As a guests of this Matthews, NC hotel, you can enjoy amenities and features like: •All New Renovated Rooms in 2014 •One of the few hotels in town with 2 Queen Beds (BRAND NEW QUEEN AND KING BEDS) •All rooms have 32" Flat Screen LCD Tv's/ Microwave & Refrigerator •Free Wi-Fi Internet •Free Full Hot Breakfast Buffet (Turkey Patty, Bacon, Cheese Omelet, Waffles, Pancakes, Boiled Eggs, Etc...)•Over 30 franchised restaurants with in 0.5 to 1 Mile ... more   less 
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Also Known As:
Comfort Inn Matthews
Matthews Comfort Inn

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