I stayed here for 1 night before a business meeting; was only in the hotel for about 10 hours. All I wanted was decent internet connectivity and a good night's sleep. Unfortunately, I got neither. This hotel's soundproofing is inadequate, both inside and out. I could hear every truck on the main road. And I could hear multiple neighbors coughing, blowing their nose, brushing their teeth, and - well... I'll spare you the details. The internet was slow and unreliable, dropping several times during the hour I was trying to use it.
There were no evaluation forms available, although there was a laminated sample evaluation form in my room with the "Very Satisfied" box pre-checked for every item. They are clearly more interested in receiving high scores than in getting accurate fedback on how they can improve; absolutely, completely backwards. Upon checkout, I was prepared to share my feedback with the front desk clerk, but she didn't inquire. Hence the "Terrible" service rating here on Trip Advisor.
- Official Description (provided by the hotel):
- Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Matthews East