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“Week-end stay in Matthews”

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Hampton Inn Charlotte / Matthews
Ranked #2 of 12 Hotels in Matthews
Certificate of Excellence
Jupiter, Florida
Level Contributor
216 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Week-end stay in Matthews”
Reviewed April 17, 2014

We were at this hotel from Thursday thru Sunday. The location around Matthews - Charlotte, NC was excellent. The hotel staff, room and free breakfast was excellent also. When in this area again, we would use this same hotel property.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jmpeters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, April 21, 2014
The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had a wonderful nights rest and your room provided everything you needed is the staff's ultimate goal. Your responses helps us to provide superior customer service to all the guest's of the Hampton Inn Charlotte Matthews. Thank you again for your response and we look forward to serving you in the future.
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450 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Los Angeles, California
2 reviews
Reviewed April 2, 2014

Immediately upon arrival i knew this was going to be a awesome experience!! The front desk staff Taylor, Ella, and Jadira was super friendly, and acknowlege me the moment i walked in . In minutes, i was greeted with a warm and sincere smile.

Another highlight to my stay was the time breakfast was served. Marsha had breakfast set up at 5:00 am in the morning when breakfast hours started at 6 am!! all i have to say is, "UNBELIEVABLE!!" going out of her way to set up breakfast that early morning....made me feel sooooooo special. I will definitely recommend this hotel due the friendly staff, service, and the value they provide to there guest.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, April 7, 2014
Thank you for your review of the Hampton Inn Charlotte/Matthews through the TripAdvisor website. The entire team here at the Hampton Inn Charlotte/Matthews works very hard to provide a clean room and friendly surroundings for every guest, every visit. I will ensure that all the employees referenced are recognized for their friendly demeanor and positive attitude. We really value our business travelers and want to make sure we can support them no matter what their need may be during their visit. Please keep us in mind on your future visits to Charlotte/Matthews. Thank you for your patronage!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
Reviewed March 29, 2014

First of all, Ella Ella ay ay ay... and "Duvet covers & sheets are clean for your arrival" The room was perfect, clean, no smells. Evening free drinks was the way to go. Would definitely stay here again because of the people

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deshaun_1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, March 31, 2014
Thank you for taking the time to review the Hampton Inn Charlotte/Matthews through Tripadvisor. The entire staff understands the importance of providing clean rooms and superior customer service to every guest. The hotel really appreciates your loyalty to our location and we look forward to servicing you in the future. Thank you for your patronage and your support of Hampton Inn! We love having you here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederick, United States
2 reviews
Reviewed March 25, 2014

After travelling most of the day in rain, the warm welcome we received was much appreciated. The room was perfect, clean, no smells. Breakfast was good the next morning. Would definitely stay here again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, March 27, 2014
Thank you for your review of our hotel through Tripadvisor. We know how challenging your days can be when you are working on the road. We really appreciate the kind comments and I will ensure that the entire staff is recognized for their efforts to turn around a tough day. We love it when our guests come down to the Manager's reception to unwind after a busy day. Know that you always have friends at the Hampton Inn Matthews who can't wait for your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2014

Staff was very helpful and friendly, breakfast was great with many choices. Hotel let us print our business presentations free of charge! Lot's of restaraunts close by too. Will definately stay here again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank F5296RTmichaelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, March 27, 2014
Thank you so much for your wonderful review of the Hampton Inn Matthews on TripAdvisor. All Hampton properties strive to ensure that each guest receives a freshly made bed and a spotless room every stay. It warms our hearts to hear that you enjoyed your visit because that is what our goal is for every guest who visits this hotel. We would love to extend a heartfelt thank you and let you know that you will always be welcomed back here at the Hampton Inn Charlotte/Matthews! We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 24, 2014

Very clean hotel with friendly staff. Perfect for a business trip. The rooms are spacious, beds are comfortable, and bathrooms have all the necessary stuff. The only thing that needs to be better is the gym which only has a treadmill, a bike, and some exercise balls. I would definitely stay there again.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 824juanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, March 27, 2014
Thank you for your kind response through Tripadvisor. We are honored to be your preferred hotel when visiting Matthews, North Carolina. Every member of the hotel staff here at the Hampton Inn Charlotte/Matthews prides itself on providing superior customer service to every guest we come in contact with especially our valued business travelers. It was nice to hear that you were able to enjoy the many amenities offered to our guests. For future reference the hotel has a relationship with an offsite fitness center which gives our guest complimentary access 24 hours a day. We promise to continue to improve our operation so that future guests can enjoy the Hampton Inn Charlotte/Matthew's sourthern charm. We look forward to your next visit to Matthews.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Charlotte / Matthews

Property: Hampton Inn Charlotte / Matthews
Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105-2782
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Matthews
#4 Business Hotel in Matthews
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Charlotte / Matthews 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn

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