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“Not pleasant.”

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Hampton Inn Charlotte / Matthews
Ranked #1 of 12 Hotels in Matthews
Certificate of Excellence
Reviewed October 4, 2013

I found my stay to be less than peaceful. The noise in the hallway made it difficult to sleep and the bathroom toilet kept flushing. I closed the door to block out the noise and turned up the fan to block out the hallway noise.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hampton
Thank Evelyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded October 7, 2013

Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Your responses help us to provide superior customer service to all the guests of the Hampton Inn Charlotte Matthews. Thank you again for your response and we look forward to serving you in the future.

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Reviews (502)
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400 - 406 of 503 reviews

Reviewed September 30, 2013

We were going to be in the area because of some testing for my wife's job at a testing center near by. The Hampton Inn was close by, and of course my #1 choice when it comes to hotels. Very clean & spacious rooms, comfortable beds, and friendly employees. Nice breakfast & a decent gym (treadmill, bike, and some weights). The only downside was we were on the first floor and had the very end room beside the exit, so the opening and closing of the doors from travelers/housekeeping coming in and out all night was a little bother, but nothing major. Overall great stay. Lots of restaurants and shopping centers nearby. If you are going to be in the area, it's a great place to stay.

  • Stayed: September 2013, traveled on business
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Thank SCGamecock21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded October 1, 2013

The Hampton Inn Charlotte/Matthews is thrilled to hear you had a wonderful stay! Thank you so much for taking the time to review your experience with Tripadvisor. I will make sure the staff is recognized and rewarded for their efforts in making a difference during your visit. The entire team at the Hampton Inn Charlotte/Matthews is really movtivated when we hear that we have succeeded in our mission, to provide superior service and clean surroundings everytime. We were excited to hear that everything you needed was located within walking distance of our hotel. The staff looks forward to the pleasure of serving you again in the near future. We love having you here! Thank you for choosing Hampton.

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Reviewed September 27, 2013

Great service from both Carly and Nikki, wonderful personalities and customer care.
They were friendly and wanted to make sure our stay was enjoyable. This is important for business travelers as we see too many different rooms and locations.

  • Stayed: September 2013, traveled on business
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Thank Carl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded September 30, 2013

The Hampton Inn Charlotte/Matthews is thrilled to hear you had a wonderful stay! Thank you so much for taking the time to review your experience with Tripadvisor. I will make sure Nikki and Carly is recognized and rewarded for her efforts in making a difference during your visit. The entire team at the Hampton Inn Charlotte/Matthews is really movtivated when we hear that we have succeeded in our mission, to provide superior service and clean surroundings everytime. The staff looks forward to the pleasure of serving you again in the near future. We love having you here! Thank you for choosing Hampton.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

Stayed one night at the hampton it was a decent hotel nothing special . We wanted to take a dip in poll after driving in but the pool was nasty very bad . The only other issue was room key card it would only open room door once then i had to go to front desk to get it reloaded very inconvenient. would expect better for the price.

  • Stayed: September 2013, traveled as a couple
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Thank snead1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded September 30, 2013

The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. I will identify what may have occured with the lock in your guest room, please make us aware if you are ever having any challenges. I promise that I will address your concerns with our staff because your experience seems out of character for our property. It is important that our guests' are satisfied with their stays but we always want to go above and beyond guest expectations. Thank you again for your comments and we look forward to your next visit to Matthews.

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Reviewed September 25, 2013

The friendly staff here are second to none. The moment I walked in the door I was greeted with a smile by Carly who assisted me with check in. She instructed me of the managers reception that was to take place shortly and after getting settled, made my way down to the lobby. Nikki immediately made me feel at home by offering a cold beverage and some light fare all the while speaking to me like a friend. I will most certainly choose the Matthews, NC Hampton Inn the next time I am in town.

  • Stayed: September 2013
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Thank Salmonale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded September 30, 2013

Thank you for your review of the Hampton Inn Charlotte/Matthews through the TripAdvisor website. The entire team here at the Hampton Inn Charlotte/Matthews works very hard to provide a clean room and friendly surroundings for every guest, every visit. I will ensure Carly and Nikki are recognized for their friendly demeanor and positive attitudes. We really value all of our travelers and want to make sure we can support them no matter what their need may be during their visit. Please keep us in mind on your future visits to Charlotte/Matthews. Thank you for your patronage!

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Reviewed September 18, 2013

Greeted by friendly and professional hotel staff. Clean room and good bathroom/amenities. Breakfast had good choices including old fashioned hot oatmeal with raisins, brown sugar and dried cranberries. Though I didn't try the pre-made breakfast sandwiches, colleagues affirmed they were good.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hampton
Thank Doug R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded September 19, 2013

Thank you for taking the time to complete a review of the Hampton Inn Charlotte/Matthews through TripAdvisor. Your comments are exactly want we like to hear once guests have had the opportunity to experience our friendly service and clean guest rooms. If you would ever be in our area again, please stop by and visit us again. Your patronage is greatly appreciated and everyone at the Hampton Inn Charlotte/Matthews love having you stay with us!

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Reviewed September 17, 2013

At the Managers Reception Nikki was very coutious and friendly. She went above and beyond to make sure my stay was pleasant. Because of her positive atitude I would definately come back to stay and recommend this hotel.

  • Stayed: September 2013, traveled on business
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Thank jkmauney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this reviewResponded September 19, 2013

Thank you for your review of our hotel through Tripadvisor. We know how challenging your days can be when you are working on the road. We really appreciate the kind comments and I will ensure that Nikki is recognized for her efforts to turn around a tough day. We love it when our guests come down to the Manager's reception unwind after a busy day. Know that you always have friends at the Hampton Inn Matthews who can't wait for your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Charlotte / Matthews

Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105-2782
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Matthews
#4 Business Hotel in Matthews
Price Range: $98 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Charlotte / Matthews 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn

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