As a senior contributor to tripadvisor, I always report, the good, the bad, and the ugly. This hotel was first class all the way! I stayed here for six nights for a music conference in room 206. Prior to my stay, Vivian was outstanding at organizing my bill so that I could pay for an upgraded room with a Jacuzzi tub plus an extra night and my school district paid the rest. The room was spacious and the tub was fabulous! The staff was friendly and went above and beyond all requests. For instance, one night, I had purchased a bottle of wine for our anniversary. I had forgotten to get a wine opener. I called down to the front desk and they said that I could borrow theirs. When I did not come down for ten minutes, they called up to ask me if I wanted them to bring it to the door. I was really impressed that they were willing to follow through. As someone who stays in plenty of hotels, I realize that good service like this is hard to find. The room itself was very quiet even on the second floor. The maid service was impressive! Always plenty of towels and supplies! The pool area was clean and refreshing. The breakfast was adequate. I was impressed that they had to-go breakfasts for those of us in a hurry. I rather enjoyed the microwave selections because when hotels put their hot items in a warmer, the food tends to sit too long and get hard or can be barely warm. Not the case with the system they have set up. There were at least 3 selections, and when I wanted something different, the person in charge of breakfast, happily would go fetch it for me. Overall, this was a pleasant surprise to our stay! Oh, I almost forgot! Upon leaving, we realized that my husband forgot his good shirts and left them hanging in the closet. I called the hotel, and they were more than happy to fed-ex the shirts to us at not cost! Now that's outstanding service!
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- Also Known As:
- Hampton Inn Charlotte / Matthews Hotel Matthews
- Hampton Inn Matthews
- Matthews Hampton Inn