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“Very good experience”

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Hampton Inn Charlotte / Matthews
Ranked #2 of 12 Hotels in Matthews
Certificate of Excellence
Wytheville, Virginia
1 review
“Very good experience”
Reviewed February 27, 2013

We stayed at the property last weekend for a basketball tournament. The entire stay was pleasant, and Heather (the front desk attendant) was really helpful checking us in. There were several people checking in at the same time and she was very pleasant, efficient and helpful. She answered all of our questions, was friendly, and gave a very positive impression. The room was nice and clean, and breakfast the next morning was good. Overall a nice stay at a nice hotel.

  • Stayed February 2013, traveled with family
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Helpful?
Thank Mark d D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, March 1, 2013
Thank you so much for your kind review through TripAdvisor. The Hampton Inn Charlotte Matthews loves our guests who participate in youth sports. We strive to provide a warm and inviting environment so that your little superstars can excell at there chosen activity. I will ensure that Heather is aware that her attitude and efforts made your groups stay more pleasant. Thank you for chosen our location when there are so many options these days. The Hampton Inn Matthews loves having you here!
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466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
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  • Any
English first
Conway, South Carolina
Level 5 Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 25, 2013

We checked in to the Hampton Inn on Friday, February 15. The Lobby was fresh and clean and well lit. We were checked in by Matthew, the check in was quick and easy. The room was clean and seemed updated fairly recently. We had booked through Expedia and got a rate that was about $35 a night less then normal. Did some auctions and Matt told us of some restaurants we might like to try. Matt knew about the area and that helped make our stay just so much better. The breakfast was standard pastry waffles, juice, cereal…
I've got to say that for a Hampton Inn it was a good experience. Clean, Quite and we nailed a good price

Room Tip: Stayed in 207. it was quiet. Don't go to the Crownpoint restaurant across the street, nasty.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FriendofFaustus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, February 27, 2013
Thank you so much for your wonderful review of the Hampton Inn Matthews on TripAdvisor. All Hampton properties strive to ensure that each guest receives a freshly made bed and a spotless room every stay. It warms our hearts to hear that you enjoyed your visit because that is what our goal is for every guest who visits our hotel. We would love to extend a heartfelt thank you and let you know that you will always be welcomed back here at the Hampton Inn Charlotte/Matthews! We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 24, 2013

My family and I stayed here last weekend for a Hockey Tournament. We had two rooms, one had a refrigerator and microwave but not the other. We were charged the same price for both rooms because we were with a group. Their web site says "deluxe room" is $10 more/night, so if you don't need a refrig or microwave just go with the regular room. Very Clean and quiet.

Room Tip: Room 217 close to the stairs and side door for easy access.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, January 25, 2013
The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. It is important that our guests' are satisfied with their stays but we always want to go above and beyond guest expectations. Thank you again for your comments and we look forward to your next visit to Matthews.
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Taylors, South Carolina, United States
1 review
Reviewed January 22, 2013

My overall review is one of excellence. The location for me was definitely superb being that Independence Blvd was familiar to me and I was able to get right onto the highway and head for home which is Taylors, SC. Check in was swift and pleasant and my room superbly clean which was not a surprise and the bed was, as usual, much more comfortable than my own, and I might add I just love snuggling down with those pillows.

  • Stayed May 2012, traveled on business
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Helpful?
Thank Gail A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, January 23, 2013
The Hampton Inn Charlotte Matthews loves to hear good responses from our valued guests. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Knowing you had a wonderful nights rest in our Cloud 9 bedding is the staff's ultimate goal. Your responses help us to provide superior customer service to all the guests of the Hampton Inn Charlotte Matthews. Thank you again for your response and we look forward to serving you in the future.
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Pawleys Island, South Carolina
Level 5 Contributor
92 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed January 21, 2013

This was our second stay at this Hampton Inn. Without question, the staff of this hotel is it's outstanding factor. The young woman who checked us in and Chase, the evening front desk manager went above and beyond to meet our needs. The evening "reception" in the lobby with wine, beer, soda and pizza were definitely a nice perk, too.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ClaudiaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, January 23, 2013
The entire staff here at the Hampton Inn Charlotte/Matthews wants to extend our gratitude for reviewing our location on the TripAdvisor website. Customer feedback is vital to allow the team in Matthews to continually improve our operation. It is important that our guests' are satisfied with their stays but we always want to go above and beyond guest expectations. Thank you again for your comments and we look forward to your next visit to Matthews.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 16, 2012

My wife and I recently stayed with the "Family" at the Hampton Inn in Matthews. The staff their made us feel like part of their family, from Housekeeping who happily and quickly provided extra towels to the breakfast lady who recognized us from a previous visit and greeted us like old friends. The room and grounds were immaculate (as usual) and it's location just a few direct miles from uptown Charlotte makes it our first choice every time we visit. It is nice to visit a Hotel where the Management is visible, well respected by the Staff. This shows up in the demeanor of the entire Team.

  • Stayed October 2012, traveled with family
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Helpful?
Thank Warbrooks802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review, December 17, 2012
Thank you so much for your wonderful review of the Hampton Inn Matthews on TripAdvisor. All Hampton properties strive to ensure that each guest receives a freshly made bed and a spotless room every stay. It warms our hearts to hear that you felt "like family" because that is what our goal is for every guest who visits our hotel. We would love to extend a heartfelt thank you and let you know that you will always be welcomed back here at the Hampton Inn Charlotte/Matthews!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland, USA
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 26, 2012

I have stayed in many a Hampton Inn and this particular one darn near aces them all!
The staff is outstanding, they were not only professional but probably the nicest folks I've had the pleasure to interact with at any hotel.

The rooms as expected were immaculate; it was so nice just to flop down in a clean environment. The hotel is quiet and you can't beat the location for resturants. Every chain you can think of is within walking distance and as a bonus, the Applebee's will deliver to your room.
Can't beat that!

The hotel is also pet friendly, another bonus! There were lots of dogs in the building but I never heard a peep out of any of them. The hotel sits on a quiet street with broad grassy shoulders so the dog walking was a breeze. There are multiple entry points into the hotel so avoiding other dogs and guests was not an issue at all.

I really really liked this Hampton Inn. They should clone their staff and manager, ship them out to other properties in the chain and show them how its done!!

  • Stayed November 2012, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank symar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carmentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review, November 27, 2012
Thank you so much for your review through Tripadvisor. The entire staff was so happy to hear we achieved our goal during your last visit. It is rare that a guest will take the time to review our hotel when the out come is positve. Usually you only hear critiques if something has gone wrong. I will make sure every member of our staff is aware of your compliments which will reenergize the team here in Matthews. We want you to know that you and your furry family members are always welcome at the Hampton Inn Matthews and we look forward to your next visit. Your kind words have warmed our hearts during this holiday season. Can't wait to see you on your next trip to Matthews!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Charlotte / Matthews

Property: Hampton Inn Charlotte / Matthews
Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105-2782
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Matthews
#4 Business Hotel in Matthews
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn Charlotte / Matthews 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn Charlotte / Matthews Hotel Matthews
Hampton Inn Matthews
Matthews Hampton Inn

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