I stayed at this hotel during the Democratic National Convention so they were at capacity. Each morning when I came down for breakfast, Marcia was there making sure that everyone was doing OK and had what they need. One morning, I asked if they sold umbrellas at the hotel because security was confiscating umbrellas at the convention center. Marcia said that she had one in her car but I told her I could not take her umbrella since it might not come back. She said it was no trouble and that she had another one. She would not accept any money for it and really did not want any credit -- she just wanted to help. In addition, when I ended up needed a different room due to a roommate issue, Marcia worked with the management to find me a room despite being oversold. The manager, Chris, was very friendly, too.
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- Also Known As:
- Hampton Inn Charlotte / Matthews Hotel Matthews
- Hampton Inn Matthews
- Matthews Hampton Inn