We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice room great value”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Quality Inn & Suites
Ranked #6 of 12 Hotels in Matthews
Reviewed December 21, 2012

Passing through, we booked the Quality Inn due to member of Choice Priveleges and proximity to a friend we met for breakfast. Above average room with plenty of space and comfortable. Front desk staff was pleasant and helpful. Location and early evening traffic was very heavy (not the hotels fault) but proximity to restaurants and services was nice.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Flashphan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this reviewResponded December 22, 2012

Just passing through? Moving to the area? Visiting Friends & Family? Whatever the reason, we are happy that you decided to stay with our property. Membership loyalty with Choice Privileges is only one of the advantages that we share with you and it is with great satisfaction – and a big ol’ grin – that we say you are not the first guest that has found us above average. Since our remodel we have been told on numerous occasions that “this is not the same hotel we stayed at last time!” Room to move, to breath, and to stretch out in comfort along with a welcoming atmosphere are some of our main goals. Being centrally located to the Greater Charlotte area does mean that morning rush and evening drive time are busy…we understand because we do it everyday. Yet we always find that motorists stop, wait and allow everyone a place on the road.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (358)
Traveler rating
Traveler type
Time of year
Language

312 - 318 of 358 reviews

Reviewed December 20, 2012

Great clean, quiet hotel, and in a good location, with a good free breakfast. Nicole Gibson was very helpful at the front desk, obviously knows her job well. The hotel is in a great neighborhood, with eating, and shopping close by, downtown not far, or interstate highways.

Room Tip: A hotel in a good location, rooms in back are very quiet, hotel as a whole was quiet. I have stayed...
See more room tips
  • Stayed: December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank redweasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this reviewResponded December 22, 2012

Thank you so much for your review of your recent stay with us! It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice - A Clean, Quiet, and in a Great Location, with easy access to local shopping and eateries. Easily reachable highway and interstate availability…and right up the road from “Center City” Charlotte. Noticing our staff by name is the best compliment in the world and Nicole, and all of our GSRs, make it their job to be well informed and empowered to help you have a great stay. Have a wonderful holiday season and we will see you in the new year.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2012

Room was clean and neat and staff was friendly. I stay at hotels all across th SE states and this was definately one of the nicest ones I've been in. My total price was around 85 dollars for a room with a couch and kitchenette. The breakfast was excellent and the mattress was very comfortable. I will definately stay at this hotel again. I stay at hotels approx. 250 nights a year and this would be in my top 5.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this reviewResponded December 5, 2012

Thank you for noticing the core values that all of our staff shares. Every guest should leave with the feeling of home, a nice clean place with people you enjoy. Value for your dollar, with amenities that match the price, is always a factor when traveling and we are pleased that you found what you were looking for. You don’t have to travel far and wide to know when you find something that works for you. It is an honor for us that we are in your personal “Top Five” and that your loyalty is secure. We look forward to welcoming you back during one …or more, of those “250 nights.”

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2012

I learned the hard way that you cannot book a room on Hotwire or Priceline after midnight for a stay that same late night. What a cluster! I drove by the Quality Inn and pulled in there at 1am.
The night attendant was very friendly and helpful. A quick check in and short walk to the room, and I was pleasantly surprised. Nice lobby, nice clean room. The bed was very comfortable, the lighting nice in the bathroom and a good shower. Only thing I noticed was the towels were a bit thin and lightweight and no flat screen tv. But....the breakfast was great! Hot and free!! Waffles, scrambled eggs and sausage and biscuits. Great way to start the day. Very doable deal for a $80.00 room.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank doc219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this reviewResponded December 3, 2012

We all have hard lessons to learn in life…your mother is always right, the grass starts growing the second you cut it, time waits for no-one, and of course, money doesn’t grow on trees! Your time and money are important to you; and your satisfaction is important to us! In the middle of the night we all look for someplace quiet, clean, and comfortable to rest while traveling and we should all expect to receive great service - At 1pm or 1am. Our guest service agents strive to give you warm southern hospitality whenever you arrive and our housekeeping and maintenance staff works diligently to make your stay as memorable as possible for all the best reasons. By keeping our rates competitive within our market, we hope to always be within your “very doable” price range…making it a value product for you with complimentary hot breakfast, WIFI, a business center and workout facility - is just the gravy!

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

It's amazing how pleasant a stay one can have so close to the highway. This Quality Inn has been recently expanded and the new section where I have always stayed is very nice for the price. Surrounded by fields and woods on three sides, the nights are quiet with the exception of an occasional distant train. I've never had a problem parking right outside my room, and the elevator is nice when you're moving in with lots of bags. Don't forget your room key, since they have very good security on the entrances, and it could be a long walk back to the lobby.

The continental breakfast is always very tasty and well stocked by friendly employees, with a really well laid out dining room with a large TV. The lobby, both at the main entrance, and at the entrance to the new section of the hotel are very pleasant places to hang out with friends.

Other than during morning and evening rush hours and at lunch time, the traffic on NC74 is reasonable. If you must get on the road going West during these hours, be patient, and don't panic if you can't make your u-turn at the very first opportunity. Go to the second or third left turn lane to do your u-turn and then wave at the folks who are still waiting at the one you passed.

Close to Charlotte and interstates, this Quality Inn is a great place to stay whenever you're in the Charlotte area.

Room Tip: Ask for a room in the new section
See more room tips
  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this reviewResponded September 20, 2012

Sometimes a review is so great it is hard to reply. There is so much here that you cover it is difficult to “talk us up” because you have done all the work. Reviews like this are what we strive for with every visitor we have. Our staff wants every guest to look at all aspects of their stay and report to the world what they find throughout their visit. You have successfully painted the picture that we want every guest to see and experience for themselves, and for that we thank you for choosing us. P.S. – We have free wi-fi as well.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2012

We stayed here for 3 nights. We arrived at 11pm for our first night only to discover we were at the wrong Quality Inn!! I had booked Monroe not Matthews! oops! but no problem, a quick phone call and the lovely women at the desk had us switched and in a room! The room was very nice, clean and comfortable. We had absolutely no issue with noise of any kind. The staff were all very friendly and went out of their way to help! Pool was great! Breakfast was wonderful! I would definitely stay here again!!

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank katho9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this reviewResponded August 26, 2012

First and foremost thank you for choosing to stay with us. What more can we say that you haven’t covered already. Our guests can speak volumes about us and your words are priceless. Here at the Quality Inn and Suites of Matthews, NC we promote reviews. It is only through the voice of our guests that we know if we are on the right track and where we can improve your visits. The feedback we receive from you is what has made us the 2012 Gold Award Winner and a top producer in our market. We can’t wait to impress you on your future stays and look forward to other comments from our valued guests.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800
F : 704-821-6744

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2012

The staff are very helpful and the rooms are clean and nice. My company currently stays at this hotel and they accomidate our every need. Paige has been a great help to our company with all the rooms we need. Great customer service at this hotel.

  • Stayed: July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Stephanie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMichaelYates, General Manager at Quality Inn & Suites, responded to this reviewResponded July 25, 2012

Corporate guests are one of our main cornerstones in repeat business. With so many lodging options available today it is an honor that you have chosen our property to accommodate yourself and your associates in our area. Throughout our industry the business traveler spends the most time in lodging facilities and knows what is offered in the market. Establishing company relationships and fulfilling your requests with an emphasis on customer service is what keeps you coming back and choosing a memorable stay in the best way.

Mr. C. Michael Yates
General Manager
Quality Inn & Suites
13470 East Independence Blvd.
Matthews, NC, 28105
W : 704-821-9800

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Matthews hotels
3.2 mi away
Comfort Inn Matthews-Charlotte
0.5 mi away
Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E
3.0 mi away
Sleep Inn Matthews - Charlotte
Show Prices
Show Prices
Show Prices
1.6 mi away
Econolodge & Suites
Econolodge & Suites
#9 of 12 in Matthews
31 reviews
1.5 mi away
Courtyard Charlotte Matthews
3.3 mi away
Hampton Inn Charlotte / Matthews
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Address: 13470 E Independence Blvd, Matthews, NC 28105-4958
Phone Number:
Location: United States > North Carolina > Matthews
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Matthews
#4 Family Hotel in Matthews
Price Range: $77 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Our Award winning 96 room interior hotel with 26 exterior room options is located in Stallings NC a suburb of Matthews and Indian Trail NC off I-74 and I-485 on the interchange of the new Monroe Bypass. You will find the Quality Inn & Suites Stallings / Matthews 12 miles from the center of Uptown Charlotte in Union County (6.75% tax) on the boarder of Mecklenburg County (15.25%tax) Popular to the wide range of sporting hotspots we are also a short distance from the growing Charlotte Monroe Executive Airport (KEQY) A proud host to a quickly growing sports youth market we are surrounded by recreational fields Matthews Sportsplex home to FC Barcelona, Ruggerfest, World Series Youth Lacrosse and CSA Charlotte Invitational and are the closest hotel to Carolina Courts, Extreme Ice Center, Edna Love Park and Crooked Creek Baseball Fields Finding things to do is never hard. Home to where Racing lives visit the NASCAR Hall of Fame, watch our NFC Champions the Carolina Panthers at Bank of America Stadium, you can also catch a concert or Charlotte Hornets Basketball game at Spectrum Arena/Timewarner Cable Arena. Southern Festivals and Arts are plenty see what is happening at Charlottes Got A lot Popular amenities to our hotel are our complimentary Hot Buffet Breakfast, Choice Reward Points and High Speed Internet. Do not forget as you enjoy these amenities that you are also welcome to enjoy our outdoor pool and Fitness Center. Meeting with Family and friends or hosting a meeting, call our team we would be happy to offer you our meeting room space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Booking.com, Choice Hotels, Travelocity, Orbitz, Hotwire, Cancelon, HotelQuickly and TripOnline SA so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn And Suites
Quality Hotel Matthews
Holiday Inn Matthews
Matthews Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing