I was looking forward to a nice smoking suite room when I reserved the 'higher end' $100++ suite vs. $70 room on the hotel's website. Upon arrival, the lady made a mistake and gave me a non-suite room (201). I called front desk and they immediately moved me to a smoking suite (421). The suite room was a bigger room with a refrigerator, microwave and a whirlpool. The room looked OK on initial inspection. Unfortunately, my stay didn't meet my expectations at all. First of all, the coffee maker was dirty and looked like it wasn't used at all. Secondly, the microwave was missing the rotating glass plate. Lastly, the shower rod fell off when I tried to take a shower. I called front desk (6PM) about the dirty coffee maker and the missing glass plate in the microwave oven and was told to come down to the lobby where they have coffee all night. He was unwilling to deal with my issues because he said he was the only employee on the premises. I was very disappointed and would not stay with them again.
- Official Description (provided by the hotel):
- *NEWLY RENOVATED* Sleep Inn(R) Matthews - Charlotte is conveniently located off Interstate 485, and only 10 miles from Uptown Charlotte. We are within walking distance of several national chain resturants and local eateries. We are also located across from several shopping centers. This Matthews, NC hotel is near many area attractions, including Bojangle's Coliseum, Ovens Auditorium, The Park (formerly The Merchandise Mart), Time Warner Cable Arena, the NASCAR Hall of Fame, Charlotte Convention Center and Bank of America Stadium. Whether traveling for business or pleasure, the Sleep Inn Matthews - Charlotte puts you right in the middle of all the local attractions and several national company headquarters like Family Dollar, Windstream and Harris Teeter in the Matthews, North Carolina area. Our friendly staff looks forward to serving you soon. ... more less
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- Also Known As:
- Sleep Inn Matthews
- Matthews Sleep Inn