First, we were thrilled that Blue Heron offered trips on a day when the other outfits were closed. So, major kudos on that! It's obviously a well-run organization -- they're on-time, safety is important, communication is great, etc. I also appreciated how they offer last-minute necessities for a low price (e.g. shoes, straps for sunglasses, etc.). Ultimately, the quality of a whitewater trip hinges mostly on the people. Laura was a fantastic overall leader -- great instruction, fun storytelling, etc. The only reason I held back a 5-star was our actual boat guide. He met expectations -- he paddled well, he kept us safe, etc. He just didn't "wow" like the reviews indicate for the other guides, including Laura. He lacked energy, enthusiasm, and great storytelling. I researched the companies pretty well, and I think that we just fell into one of the exceptions. Blue Heron is a great company.
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