We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Smoky, dated and dirty”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Inn Mars Hills
Ranked #1 of 2 Hotels in Mars Hill
Certificate of Excellence
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Smoky, dated and dirty”
Reviewed October 30, 2013

We booked a room in this Comfort Inn because we were attending a large conference at Mars Hill University and this is the closest hotel. We made our reservations on line and did not realize we were assigned a smoking room. By the time we arrived late in the evening, no non-smoking rooms were available. The entire hallway to our room was smoky and the room itself was unbearably smoky. The bedding and the rugs were dirty and very dated. I had to leave the room because the air was so smoky and stood by the elevators as I desperately called other area hotels to find a free room at that late hour. We have stayed in Comfort Inns many times before, but we have never stayed in one as bad as this one in Mars Hill. Even though we had already pre-paid for the room, we could not consider spending the night in this hotel. We had to drive more than 20 miles away to find another hotel at that late hour of the night. I travel a good deal and stay in hotels 35 plus nights a year on average - this is the only time I have left a hotel because of such poor living conditions. I can only imagine this hotel is attractive to chain smoking patrons who otherwise have a difficult time finding smoking rooms. As I left, Nathan insisted Comfort Inn would not provide a refund for the room I was leaving. I did not even care, I was just glad I would not have to stay in this hotel.

The rave reviews about this hotel on this site do not seem genuine to me after my recent visit.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod P, Manager at Comfort Inn Mars Hills, responded to this review, November 1, 2013
I am so sorry that you were not pleased with your accommodations. We work extremely hard to please our guest's. Unfortunately, at times, due to availability we are unable to make everyone happy. It is our hope that you will rerurn to the area and give us a call directly so we can accommodate your needs and you may experience the hotel like the rest of our guests do!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

191 reviews from our community

Traveler rating
    115
    48
    15
    3
    10
See reviews for
98
36
8
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Any
English first
Columbia, South Carolina
1 review
Reviewed October 23, 2013

We have been out tootling around the mountains of NC, looking at the beautiful leaves. We got on the interstate I-26, just so we could find a place for the night. We have always had good experience at "Choice Family of Hotels" so we stopped. Staff was especially friendly and helpful, for local eating places and info. After driving around the area, we have decided that we will stay here again, on our next trip this way. It was clean, comfortable and the price fit our senior budget.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod P, Manager at Comfort Inn Mars Hills, responded to this review, October 24, 2013
Thank you so much for taking the time to write such a wonderful review!!! We appreciate our guest's feedback. We strive to give our guest's an exceptional experience, and I am glad to hear you enjoyed your stay!!!! We have made vast improvements to our hotel, and we will soon have new bedding!!! We look forward to hosting you again really soon!!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange Park
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 22, 2013

We were on a trip and just stayed wherever we pulled in. I always like Comfort Inns and I was not disappointed in this one. The only complaint I had was the bed was a little high and hard to get up on. The bed was very comfortable though. It's a lovely hotel. The breakfast was more than adequate and the staff was very friendly and helpful.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deedoolee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod P, Manager at Comfort Inn Mars Hills, responded to this review, October 24, 2013
Thank you so much for taking the time to write such a wonderful review. We work very hard to ensure that our guest's have an exceptional experience. We have worked meticulouly making the hotel better and more comfrotable!!! Our staff strives for excellence in customer service. We will soon have new bedding and even more improvements! We look forward to your next visit!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amherst, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 14, 2013

wonderful experience. staff was exceptionally nice and helpful. took great care to make sure we knew about all amenities, including the continental breakfast. room was clean; beds comfortable. and we did not even feel "pressured" to be out by 11 [standard check-out time]. because of our circumstances, were allowed to stay half and hour beyond check out. would highly recommend this comfort inn to all travelers to mars hill.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ww4320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod P, Manager at Comfort Inn Mars Hills, responded to this review, October 19, 2013
We appreciate you taking the time to write such a wonderful review. It is nice to hear that the staff treated you well during your stay and that you had such a wonderful experience. We look forward to seeing you again really soon!!!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
21 reviews
3 hotel reviews
Reviewed October 10, 2013

good location it is slightly away from the city of Asheville, north Carolina, closer to the mountains but it is still a very short driving distance away to be able too go to the various places in Asheville. comfortafbleee beds. really how much can you say about a hotel blahhhhhhhhhhhhhhhhhhhhhhhhhnnnnnnnn

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mary858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod P, General Manager at Comfort Inn Mars Hills, responded to this review, October 12, 2013
Thank you for taking the time to post such a nice review. We have been working meticulously to ensure guest rooms are clean and comfortable, offering a relaxing place for our guests to enjoy their time here at the Comfort Inn Mars Hill,Nc. We look forward to hosting you again in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, VA
1 review
Reviewed October 1, 2013

My son attends school here and is a swimmer so we will be here often. We have stayed at hotels in Asheville but this is located right off campus. Staff was great, room was clean, they are doing so many improvements.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCASWCHAMPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod P, Manager at Comfort Inn Mars Hills, responded to this review, October 12, 2013
Thank you for taking the time to give us such a nice review is greatly appreciated. We hope to see you again when you travel back this way. We strive to give great service and are so happy you liked the renovations. We enjoy serving the Mars Hill University students and parents!!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brentwood, Tennessee, United States
1 review
Reviewed August 29, 2013

Wow, they have made awesome improvements this summer. My son goes to college at Mars Hill, so we have stayed there many times. It has always been nice and the owners and staff are great. This summer they went from good to GREAT. They remodeled the lobby, the breakfast area (with more seating), the carpet, the room drapes, plus the chair and ottoman in each room. It is awesome. Nice clean rooms with flat screen TV and good beds.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinod P, Manager at Comfort Inn Mars Hills, responded to this review, October 12, 2013
Thank you for taking the time to give us such a nice review is greatly appreciated. We hope to see you again when you travel back this way. We always enjoy you guys and are very pleased that you like the new renovations. See ya soon!!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Mars Hill
21.3 mi away
Mountain Inn & Suites
18.6 mi away
Country Inn & Suites By Carlson, Asheville West (Biltmore Estate)
16.9 mi away
Quality Inn & Suites Biltmore East
Show Prices
Show Prices
Show Prices
20.7 mi away
Comfort Suites Outlet Center
Comfort Suites Outlet Center
#29 of 65 in Asheville
606 reviews
18.7 mi away
Sleep Inn West
Sleep Inn West
#16 of 65 in Asheville
924 reviews
16.1 mi away
Country Inn & Suites by Carlson, Asheville Westgate, NC
Show Prices
Show Prices
Show Prices

Been to Comfort Inn Mars Hills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn Mars Hills

Property: Comfort Inn Mars Hills
Address: 167 Jf Robinson Ln, Mars Hill, NC 28754-9505 (Formerly Comfort Inn)
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Mars Hill
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mars Hill
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Mars Hills 2.5*
Number of rooms: 56
Reservation Options:
TripAdvisor is proud to partner with Expedia, Choice Hotels, Hotels.com, Travelocity, Booking.com, Hotwire, TripOnline SA, Cancelon, Priceline, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Comfort Inn Mars Hills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Mars Hill
Comfort Inn Mars Hill
Mars Hill Comfort Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing