Bad Service and an extremely bad experience!! The two ladies working here are definitely not on the same page- giving me completely different information. In 2011 I had a cabin booked for February and due to sleet and heavy snow we were unable to make it up to Maggie Valley- I called several days before our reservation and stated that because of weather forecasts I did not think it would be safe to travel- we were told that our $135 deposit would be good for up to a year since we were having to cancel due to weather. I agreed, and when calling at the first of this year to use our deposit we were told it would be no problem- she said she could look it up and see where we had made the deposit and that it was still good to use. We began planning another vacation to Maggie Valley and when I called today I was told that my deposit was no good- when I told her what her other employee and I discussed she acted like I was making the whole story up. Completely rude and unhelpful! Never again will I ever stay at Smokey View Cottages!
- Official Description (provided by the hotel):
- Smoky View Cottages has been a part of The Great Smoky Mountains for years. We have been a family owned and operated business, providing quality vacations since 1965. We have always been and still continue to be a gateway to the "family vacation". Our goal is to provide a safe, fun, and relaxing vacation, or weekend get away, that will provide you with a home away from home. We offer neat, clean, and cozy cabins, and cottages at an affordable rate. We take pride in providing quality accommodations for all types of vacations. We invite you to come and join our family. Smoky View Cottages and RV Resort has been inviting guests to enjoy the best the Smoky Mountains has to offer for years. Located on a picturesque 5 acre property along a lovely mountain stream, our quaint cottages are perfect for any type of vacation and the Smokies are home to more activities than you can imagine. Bring your whole family or take a romantic trip with your loved one. No matter what kind of getaway you're looking for, Smoky View Cottages has just what you need! ... more less
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