I was very disappointed with this stay. My family have stayed here many times and had a good experience. We were called up to Maggie Valley because my mother was admitted to the hospice hospital. When we checked in we were given a price for the 3 days we reserved. We called prior to our original checkout and told Courtney that we were extending our stay due to my mother's health was deterioriating. Courtney told us they would switch our rate to the weekly rate. She quoted us $377 and change thru our checkout date. This conversation took place on Thursday May 2. On May 5 we were getting ready to check out and review our bill. The bill was $577. We commented to Keith that the bill was wrong and that was not what we were quoted. He said that was our bill. We asked to speak to a manager. Keith texted the male manager and then he told Sabrina "It's 7 so Im outta here". Sabrina tried to help straighten this mess out. She called the female manager and said the manager would be calling around 10:00 to adjust the rate. The manager called and was not helpful. When we asked how our bill went from $377 to $577 in two days. She explained that the rate changed to $129 due to the motorcycle rally Thunder in the Mountain. We stated we were supposed to be given a weekly rate and we checked in prior to the rally. When we pressed the issue of being given the quote from Courtney, the manager stated that Courtney was mistaken. We told the manager that it was not our responsibility that Courtney gave us the wrong information. We told the manager that we will dispute anything over our quote on our credit card. We also told her that we intended to notify the corporate office, place a review on Trip Advisor and contact the Better Business Bureau. We are Reward members with Best Western and this is not the way anyone should be treated. I feel the hotel knew they could get more for the rooms because of the motorcycle rally and decided to renig on their agreement with us.
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- Also Known As:
- Best Western Mountainbrook Hotel Maggie Valley
- Best Western Maggie Valley
- Maggie Valley Best Western