We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Won't stay again” 2 of 5 stars
Review of BEST WESTERN Mountainbrook Inn

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
BEST WESTERN Mountainbrook Inn
Ranked #3 of 27 Hotels in Maggie Valley
Certificate of Excellence
Vineland, New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Won't stay again”
2 of 5 stars Reviewed October 25, 2012

We were 3 people and had to ask for 1 extra towel everyday along with coffee and all we got was decafe. I filled out the card so housekeeping would know what we needed for our 3 day stay, but still had to go to the office daily for the towel & coffee. We had to go to the office for soap as soon as we arrived also because there wasn't even 1 little bar. Even when we arrived the woman at the desk never smiled and treated us like we were bothering her a little. The free breakfast was bland and you better be an early riser because they shut it down at 9 am. After realizing I had forgot to pack a razor I was happy to read in the room that they had ammenities for this so I sent my son to the office for a razor. I'm 52 & can't remember the last time I cut myself shaving. I'm home now and still have the scraps & cuts I got from their terrible razor. All in all, I just don't like the place so when we go back to Maggie Valley next year I'll try a different hotel.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Virginia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cougar00, Front Office Manager at BEST WESTERN Mountainbrook Inn, responded to this review, April 23, 2013
We appreciate all of your feedback in regards to your recent stay at our Best Western. Your complaints are very upsetting to our team and we have addressed them. First we apologize for the towels and coffee issue and have addressed it with our entire team. We have gone through staff changes at the front desk and apologize for the woman who was not friendly. I also personally apologize for the razor that cut you. We strive to address every problem our guests experience. Rest assured this feedback will be shared with our team that can help us make a difference to ensure all of our guests' needs and expectations are met in the future.

Twinkle P.
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

377 reviews from our community

Traveler rating
    170
    141
    47
    10
    9
See reviews for
126
137
31
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Flowery Branch, Georgia
Level Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed October 23, 2012

We were in the back building on the side away from the parking. The room was nice and quiet! We drove part of the Blue Ridge Parkway and saw some of the nearby water falls. The sports grill next door has good food.

Room Tip: Ask for the back building, second floor, on the side away from parking.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank rprr02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennesaw, Georgia
Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 19, 2012

First time here for a couples mini retreat. Clean rooms and friendly staff. Nice views from the rocking chairs outside each room. Traffic noise is a little bothersome but not too bad. Close to everything.

Room Tip: If you have trouble with steps request a first floor room.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank kennesawtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kennesaw, Georgia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 18, 2012

This was our first stay at this location. Easy to find, friendly staff and clean room. Loved the rocking chairs outside each room. Convenient to local attractions. Plenty of parking. We will definitely stay again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Techgirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Walton Beach, Florida
Level Contributor
227 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
4 of 5 stars Reviewed October 16, 2012

Good enough place to stay. Only complaints would be the receptionist could have been friendlier, but that wouldn't stop me from returning, and a few spider webs outside the room...but room itself was clean.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank TBone_Rock_65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napoleonville, Louisiana
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 15, 2012

We have stayed here every year for several years now and sometimes more than once a year and on multiple nights. The employees are always friendly and helpfull and the rooms are always clean. It is in a great location convenient to all local attractions.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ruurlo
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 11, 2012

nice motel reasonable prices clean rooms and a fantastic location
what i liked was the guy at the frontdesk , he dared to be upbeat and
make jokes
most hotels\motels there are people in the office who don't want to make a conversation or are in for a joke , they just want to take your money
and get you out of the office , and in some cases there are people who
are worse in english than i am ( i am from holland europe)
it was a nice stay here
and if you like bikes don't forget to check out rt129 or the dragon's tail
nice road and nice to talk to the motorcycle riders

Room Tip: make sure that you make a reservation sometimes there are events so it is sold out early!!
See more room tips
  • Stayed September 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank emilRuurlo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Maggie Valley
0.3 mi away
Ramada Maggie Valley
Ramada Maggie Valley
#7 of 27 in Maggie Valley
4.0 of 5 stars 452 reviews
0.3 mi away
Four Seasons Inn
Four Seasons Inn
#9 of 27 in Maggie Valley
4.5 of 5 stars 125 reviews
0.5 mi away
Comfort Inn
Comfort Inn
#5 of 27 in Maggie Valley
4.0 of 5 stars 234 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
The Clarketon Motel
The Clarketon Motel
#10 of 27 in Maggie Valley
4.5 of 5 stars 93 reviews
0.0 mi away
Microtel Inn & Suites by Wyndham Maggie Valley
3.5 mi away
Maggie Valley Inn and Conference Center
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN Mountainbrook Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Mountainbrook Inn

Property: BEST WESTERN Mountainbrook Inn
Address: 3811 Soco Rd Hwy 19, P.O. Box 565, Maggie Valley, NC 28751-0565
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Maggie Valley
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Maggie Valley
#6 Family Hotel in Maggie Valley
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Mountainbrook Inn 2.5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Travelocity, Hotels.com, Priceline, Orbitz, Expedia, Odigeo and Best Western + Iniative so you can book your BEST WESTERN Mountainbrook Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Mountainbrook Hotel Maggie Valley
Best Western Maggie Valley
Maggie Valley Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing