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“two night getaway”

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Maggie Valley Creekside Lodge
Ranked #6 of 25 Hotels in Maggie Valley
Certificate of Excellence
Ball Ground, Georgia
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“two night getaway”
Reviewed August 13, 2013

This motel was average, rooms were clean, good location, except for a kid under us throwing a ball against the wall at seven am, it was quiet. The only thing wrong was when we arrived at 2pm, the desk clerk said she was glad we made it, she was leaving at 3 and the office would be closed. I told her our reservation said check in was at 3 so we were in no rush to get there.
If we had arrived after 3 and could not get in, I would not have been very happy. Also, the heated pool was not heated

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnMaggieValley, Owner at Maggie Valley Creekside Lodge, responded to this review, August 15, 2013
Dear Guest,

We thank you for your positive comments regarding the cleanliness of our rooms. Our housekeeping staff takes great pride in their work. We are located in a great location for walking to restaurants and gift shops.

I would like to address your concerns in this blog. At the time of your check-in our front desk manager told you that we would be closing from 3pm - 6pm so that you would know the office would be closed during that period of time. You were also given a cellphone number to call for any questions, concerns, or problems that you may have encountered during your stay with us.

We do have policies and procedures in place for check-ins when our office is closed. If you had asked, we would have gladly shared that information with you. If you had arrived during the 3pm - 6pm timeframe you would have had no problem whatsoever in checking into your room.

In regards to the child throwing a ball against the wall at 7am in the morning, you did receive a telephone number to call at check-in for any problems during your stay. If you had called and reported the problem we could have corrected the issue and you would have had a quiet peaceful morning.

We did have problems with our pool hot water heater. A particular part had to be replaced three times until the gas company could locate a part that was not defective. The pool water temperature during that period of time was 74 degrees.

Everything is timely, if you had expressed to us your concerns during your stay we would have had the opportunity to meet your expectations. Instead, we are addressing them after the fact with no recourse to address your concerns. We do offer our guests a Guest Service Guarantee. Please contact us at 800-621-1260.
Regards,
Carol Burrell
Host/Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • Any
English first
Kennesaw, Georgia
Level Contributor
93 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed July 31, 2013

This motel is quite nice. We had a creekside room, and liked sitting out on the balcony with the sound of the stream (it is a large creek, maybe 30-40 feet across, and the sound is quite soothing). The motel is popular with bikers, as our many of the motels in Maggie Valley. One day, the maid forgot to service our room, and when I called the front desk, she was there within 5 minutes to take care of everything. I found that to be quite impressive.

Room Tip: Second floor (creekside) has good view of the creek.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pfm11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 14, 2013

This place is PERFECT in so many ways! It's clean, well cared for, staff is friendly & helpful, & the owner...well, she is THE BEST! We found this great place via Trip Advisor. Never have been to Maggie Valley, so we weren't sure how it would be. Pulled up on our motorcycle & walked in the front door being greeted by the owner by my name without me telling her who I was! She was quick & helpful at checking us in, & gave us a coupon for dinner at Jay Arthur's as well! Treated us like royalty! The grounds are beautiful & highly maintained. the pool is clean & spotless! We've already booked to come back in August & we can't wait! See you soon!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank catiballard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Latta, South Carolina
1 review
Reviewed July 12, 2013

WE spent FOURTH OF JULY weekend here this year 2013. VERY pleasant people, staff very friendly. I would stay here again.LOVED the sound of the stream out back. VERY nice location.CLOSE to where ever you want to go.NICE view of the mountains.MY kids really loved the creek. GOOD time all around.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billy228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Floral City, Florida
Level Contributor
5 reviews
5 hotel reviews
Reviewed July 2, 2013

Always a pleasure to stay at the Creekside Lodge. Whether rocking in the chairs out front or enjoying the pleasant sounds of the creek in back, it's always a great experience. Friendly staff that is knowledgeable about the tourist sights in the area and is very accommodating to any special requests.
Clean rooms, indoor pool, a nice new ice machine, and a convenient parking area round out the
facilities that make the Creekside Lodge so special.

Room Tip: All rooms are nice but I like the ones with the creek out back.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Action J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 28, 2013 via mobile

Love love this place. Everything is just wonderful. Great view on the beautiful creek. Pool was awesome. Rooms clean. Host of the lodge was so helpful and friendly. Very pleased. I will stay here again next time we visit.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeeCobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Juliet, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 26, 2013

From the first time I stumbled across Maggie Valley Creekside Lodge to the may times I have returned by myself and with large groups, It just keeps getting better. The staff goes above & beyond to see to your total satisfaction with the Inn and its services. This is the place to stay while in Maggie Valley, NC

Room Tip: Have the staff tell you about the rooms. Then choose. You can't go wrong
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maggie Valley Creekside Lodge

Property: Maggie Valley Creekside Lodge
Address: 2716 Soco Rd, Maggie Valley, NC 28751-8899
Location: United States > North Carolina > North Carolina Mountains > Maggie Valley
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Maggie Valley
#4 Family Hotel in Maggie Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Maggie Valley Creekside Lodge 2.5*
Number of rooms: 45
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Also Known As:
Maggie Valley Creekside Hotel Maggie Valley

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