Our experience started off on the wrong foot when we had realized that the wrong date was booked via Priceline.com. Though it was my fault, it was a simple mistake that could have been easily fixed with some help from the information desk. When I told Kathy, the old decrepit receptionist what had happened, she said that she could not do anything to help, gave me a blank stare, and glued her eyes back on the television. Instead, I called Priceline.com and THEY were able to help. As I'm sitting in my car in front of the hotel on the phone, Kathy walks out obnoxiously exclaims, “What are you doing?!”. I am baffled by the rudeness in the tone of her voice, thinking she was kidding around. I proceed indoors and she continues to treat me with some of the unfriendliest customer service possible with everything from condescending remarks to unwanted sarcasm. Before I walk up to my room, she remarks that she “saved me $88” by changing my reservation around...like I should be grateful that she did her job (even when she refused to help me out prior to Priceline lending a hand).
For the rest of the hotel experience, our toilet paper was almost out when we got there and mold was growing in the jacuzzi/hot tub/pool area (the mold was floating around in the water).
I usually don't write recommendations but I honestly want to deter other people from coming to this hotel and experiencing what we have gone through this weekend. Decrepit Kathy's comments did not ruin our trip nor did the disgusting mold growing in the pool but it certainly did make us uncomfortable staying at this hotel. Shoulda stayed at the Best Western instead.
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- Also Known As:
- Ramada Limited Maggie Valley Hotel Maggie Valley
- Maggie Valley Ramada