Everyone loves Chick-fil-A and it’s usually never a hit or miss on the quality of food or service. While driving home from Florida we were lucky enough to find a Chick-fil-A in Lumberton N.C. On this occasion we ordered from the drive thru because we were traveling with our puppy Miss Maggie. Everyone’s food was hot, I thought. Later into our travels my husband told me his spicy chicken sandwich deluxe was at best warm on a stale roll. We both acknowledged that the fries on top were hot and cold on the bottom. I did reach out to Chick-fil-A’s corporate office via email. I was pleased to receive an email back with apologies and a personal note card from the Lumberton Manager with coupons!
P.S. I wish could rate this on making good with coupons but the food wasn't served fresh & hot.