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“Great Responsiveness and Service”

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Country Inn & Suites By Carlson, Lumberton
Ranked #8 of 23 Hotels in Lumberton
Charleston, South Carolina
Level 5 Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great Responsiveness and Service”
Reviewed January 12, 2013

The manager Mr. Patel was most gracious when I experienced a malfuntion of my rooom lock. A quick call was responded to by the manager coming back on site to the hotel, a courtesy upgrade to a suite and a quck resolution. Nice frinedly staff, grea breakfast and clean enviroment. Just off I-95 so very convenient.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Acieu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astik P, Manager at Country Inn & Suites By Carlson, Lumberton, responded to this review, January 13, 2013
Dear Valued Guest,

Thank you for taking out time to contribute your experience. We are thrilled to see that you enjoyed your stay with us.

At Country Inns of Lumberton, NC, you are not only a guest, but rather a family member, and it is our pleasure to make your stay with us as comfortable and enjoyable as possible.

A home is never complete without family members in it, and we are grateful to you for giving us the opportunity to be at your service, and being a part of our family.

Please feel free to call directly at the property if we could be of any assistance to you and your family & friends during your visit/s to Lumberton, NC area. You may ask to be transferred directly to manager's desk, and I assure you that we will be eagerly waiting to serve you and your family & friends in Lumberton, NC.

Again, thank you for making Country Inns of Lumberton, NC your home away from home.

Respects & Regards,
The Team At Country Inn & Suites Of Lumberton, NC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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335 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Florida
Level 6 Contributor
268 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed January 9, 2013

We stayed one night at this Country Inn & Suites. The lobby and hotel were clean. Check in was not a problem. Rooms were clean and comfortable. Staff was friendly. Breakfast was average but sufficient and there were plenty of tables available.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alwaysfun2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astik P, Manager at Country Inn & Suites By Carlson, Lumberton, responded to this review, January 13, 2013
Dear Valued Guest,

Thank you so much for taking out time to share your experience with us.

Your comments, suggestions and opinions are of great importance to us, as they help us in better understanding our guests' needs, and motivate us in delivering nothing but the best to our valued guests like yourself.

Please feel free to call us directly at the hotel if we could be of any assistance to you and your family & friends during your visit/s to Lumberton, NC area. You may ask to be transferred directly to manager's desk, and I assure you that I will personally stand at your service along with our entire team to meet or exceed your expectations.

Thank you for choosing Country Inns of Lumberton, NC to make your home away from home and giving us the opportunity to make you a part of our family.

Respects & Regards,
The Team At Country Inn & Suites Of Lumberton, NC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level 6 Contributor
166 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed January 8, 2013

Good location to stay after a long drive on I95. The room was adequate and clean but the common areas were a little tired. There was not a great selection at breakfast. The staff was very friendly and helpful.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank casey234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astik P, Manager at Country Inn & Suites By Carlson, Lumberton, responded to this review, January 9, 2013
Dear Valued Guest,

Thank you for taking the time to share your experience.

On bahalf of our entire team at Country Inn & Suites of Lumberton, NC, I apologize for concerns you shared about your stay with us.

Your opinions and suggestions matters the most, since it helps us in better serving our guests.

We are currently in the process of upgrading several items in guest rooms as well as in public areas to ensure that the decor appears to be as modern as possible and meet with the millennium generation standards.

We thank you for giving us the opportunity to make you a part of our family and investing your faith in us at Country Inns of Lumberton, NC.

Please feel free to contact us directly at the property if we could be of any assistance to you and your family & friends during your visit/s to Lumberton, NC area. You may ask to be transferred directly to manager's desk, and I assure you that I will personally stand at your service along with our team to make your stay with us as comfortable and enjoyable as possible.

Respects & Regards,
The Team At Country Inns Of Lumberton, NC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level 6 Contributor
119 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed December 25, 2012

We made a last minute stopover along I-95 as it was getting late and we were so glad they had room, since the parking lot looked pretty full. The lobby was well lit and festive and the rooms were clean without any special amenities, but the bathroom had various toiletries and the hotel was quiet. The only complaint was the breakfast in that the hotel was not prepared for that level of clientele in the morning. We had to wait for a place to sit and the one employee was unable to keep up with the food items being empty over and over again. The bagels were at least a few days old, and there wasn't much of a choice, but we did like the fold-over eggs.

My four rating is because the hotel is:

clean

safe - there is a guard around, presumeably to check halls, parking lots and be there for issues along a busy I-95 corridor

our bathroom was free of molds and mildews, there were suitable, clean and absorbant towels

there were quality toiletries, which is important on a spur of the moment stopover

the lobby is well lit

room accommodations are satisfactory

This budget hotel does get a five because, unfortunately:

the bedding is not great - bed is hard, not enough pillow assortment and the coverlet is not warm enough

the breakfast is lackluster

the breakfast seating area is too small for a busy hotel

We likely will not find ourselves in Lumberton again, but we would recommend this for singles, couples or a family.

Room Tip: away from elevator, high floor, maybe ask for a room without kids in the next wall/rooms, we did hea...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gracegarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astik P, Manager at Country Inn & Suites By Carlson, Lumberton, responded to this review, December 29, 2012
Dear Valued Guest,

Thank you so much for providing us with an opportunity to serve you, and we thank you for taking out time to share your experiences during your stay with us.

Your opinions and suggestions are most important to us, as they give us the opportunity to better assist our guests' individual needs.

Please accept our sincere apologies for the discomfort you faced in guest breakfast dining area due to busy holiday season.

At Country Inn & Suites of Lumberton, NC, we are always eager to provide our valued guests with outstanding service that can meet or exceed your expectations. Our pledge is to be at your service, and it is our promise that we will put in our sincere efforts to make your stay with us as comfortable and enjoyable as possible, even during busy holiday season.

Please feel free to call directly at the hotel and you may ask to be transferred to manager's desk, so we can make it correct for you.

We thank you for providing us with the opportunity to make you a part of our family at Country Inn & Suites in Lumberton, NC.

Wishing you and your family a Very Happy New Year ahead, and looking forward to be at your service again.

Respects & Regards,
The Team At Country Inn & Suites Of Lumberton, NC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
Level 6 Contributor
156 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 7, 2012

We travel often and everywhere staying in budget to five star accommodations. This was five star within a budget price. The staff treated us like special guests from the moment we walked in. Friendly, courteous, helpful and competent. There is clearly a corporate expectation to hire the best people, train them well, and expect them to make every customer feel welcome. The room met all our needs for comfort, technology, cleanliness and space. in the past several months we have stayed in many places most costing considerably more. From now on we will either arrange our travel to return to this facility or find another along our route from the Carlson properties. BTW: this is the first time we have been motivated to write a review based on our experience traveling. They are that good! Andy and Deb C. from Dec. 1.

Room Tip: Can't miss. We only saw two and they were the same: clean, comfortable and well-equipped.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AscDac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astik P, Manager at Country Inn & Suites By Carlson, Lumberton, responded to this review, December 9, 2012
Dear Valued Guest,

Thank you so much for taking out your valuable time and providing your feedback.

We take your comments and suggestions very seriously, which help us put in our sincere effort to meet or exceed the expectations of our guests like yourself.

At Country Inn & Suites of Lumberton, NC, you are not just a "guest". You are rather a family to us, and it is our duty to ensure that our family members are treated with utmost respect, and are well protected and taken care of while you are with us.

We are certainly looking forward to be at your service in future. Please feel free to call us directly at the hotel if we could be of any assistance to you and your family & friends in Lumberton, NC. You may ask to be transferred directly to the manager's desk, and I assure you that I will stand at your service with our entire team.

Once again, thank you for being a part of our family.

Have a Happy Holiday Season and a Wonderful New Year ahead!

Respects & Regards,
The Team At Country Inn & Suites in Lumberton, NC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armonk, New York
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 2, 2012

We left Armonk NY at 2 am and right down to this wonderful overnight.
fine desk reception and 1st class workers all dedicated to helping guests.
very quiet,delightful super beds, unusual very good breakfast. Very fine
B-B-q down the street [FULLERS}. You can see they are truly for their guests.No question my wife and I will be back every time we come this way.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astik P, Manager at Country Inn & Suites By Carlson, Lumberton, responded to this review, December 4, 2012
Dear Valued Guest,

Thank you for taking the time to share your experience with us. We are thrilled to see that you enjoyed your time at the hotel.

We feel honored with your stay and providing us with an opportunity to serve you and your family at Country Inn & Suites in Lumberton, NC.

Please feel free to call us directly at the hotel if we could be of any assistance to you during your future visit through Lumberton, NC area. You may ask to be transferred to manager's desk, and I assure you that I will personally be at your service at any time during your stay.

Thanks again, and we hope you'll choose Country Inn & Suites in Lumberton, NC the next time as well, and give us yet another opportunity to make you and your family a part of ours.

Happy Holidays!

Respects & Regards,
The Team At Country Inn & Suites of Lumberton, NC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arnold
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 27, 2012

We stay at Country Inn and Suites quite often, and this hotel is a good example of why that is. Reasonable price, friendly staff, comfortable room, good breakfast. They obviously are trying to give you your money's worth.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CCLC_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astik P, Manager at Country Inn & Suites By Carlson, Lumberton, responded to this review, November 27, 2012
Dear Valued Guest,

Thank you so much for taking the time to share your experience with us.

We sincerely thank you for giving us an opportunity to be at your service at Country Inn & Suites in Lumberton, NC.

It is our utmost pleasure to be at your service, and we certainly look forward to having you as our guest again in future.

Please feel free to call directly at the property if we could personally assist you with your reservation needs in Lumberton, NC and / or if we could be of any assistance to you during your future visit through Lumberton, NC area. You may ask to be transferred to the manager's desk if I could personally be of any assistance to you.

Again, we thank you for putting your faith in us and giving us the opportunity to serve you.

Respects & Regards,
The Team At Country Inn & Suites in Lumberton, NC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Lumberton

Property: Country Inn & Suites By Carlson, Lumberton
Address: 3010 N Roberts Ave, Lumberton, NC 28360-8902
Phone Number:
Location: United States > North Carolina > Lumberton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 23 Hotels in Lumberton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Lumberton 2.5*
Number of rooms: 56
Reservation Options:
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Also Known As:
Country Inn Lumberton
Lumberton Country Inn

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