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“Excellent value”
5 of 5 bubbles Review of Quality Inn

Quality Inn
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Quality Inn
Ranked #6 of 23 Hotels in Lumberton
Marrakech, Morocco
Level Contributor
3 reviews
3 hotel reviews
“Excellent value”
5 of 5 bubbles Reviewed October 12, 2013

Hotel was conveniently located right off of the interstate, people were friendly and knowledgeable, room was spacious, quiet and clean. Breakfast was not very elaborate but certainly acceptable. Excellent value for the money.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 813augustt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan R, General Manager at Quality Inn, responded to this review, October 21, 2013
Thank you for taking the time to write a review about your recent stay at the Hampton Inn Lumberton. Our team works hard to make sure your stay is exactly what you expect and I will certainly share this review with the staff. We look forward to seeing you again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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395 reviews from our community

Traveler rating
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    63
    31
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed October 11, 2013

We love Hampton Inns and try to stay at them on our road trips, but this one fell short of our expectations. It's quite dated and need an update. There is one at the next exit off I95 so would opt to try that one.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jacqueline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan R, General Manager at Quality Inn, responded to this review, October 14, 2013
I wanted to let you know that I received your comments regarding your visit with us. I appreciate you taking the time to let us know how we're doing. We struggle each day to overcome the obstacles we face with having an older, original Hampton Inn such as having exterior rooms and having no elevator. However, we feel that what we CAN do is more important, and we strive to maintain a culture of pride and hospitality and the employees here at the hotel fully embrace this philosophy.

We are preparing to build a new Hampton Inn in Lumberton to replace this hotel, so I hope you'll give us another chance to serve you when your travels bring you back this way. If there is anything else I can do, please do not hesitate to contact me directly.

Thank you for allowing us to have been of service to you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marco Island, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed September 13, 2013

We were not told when we called for reservation that there was NO elevator and we would have to carry our luggage up to second floor or choose and outside room which doesn't connect to hotel. Cockroach in hallway not cleaned up until pointed out.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank candy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan R, General Manager at Quality Inn, responded to this review, September 17, 2013
Thank you for your feedback. We sincerely apologize for all of the inconveniences you encountered during your time with us. We've worked with our management team to address your concerns and we invite you back to experience a higher level of service. Thanks again for your comments and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DeBary, Fl., United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed September 9, 2013

Very, very old hotel. Beware. No elevators. Very out-dated beds, furniture. Musty smell. Air Cond. did not cool the room. Staff did not advise us about the room being a handicap room. PS - If I wanted a handicap room, it doesn't make since to put a handicap room at the farthest end of the hotel main lobby/breakfast area/complimentary coffee.....very inconvenient for people with physical disabilities. This 30 year old hotel needs to be demolished and re-built. The charge for one night is totally out of sight for the accommodations. ($103.55). No luggage carts, but they have a designated staff member ready to hand carry your bags up the stairs.....now you have an added expense to tip the guy. We departed this hotel quickly and found a new Marriot hotel up the road for only under $80.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan R, General Manager at Quality Inn, responded to this review, September 11, 2013
We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will come back and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 5, 2013

Excellent stay - staff very helpful and professional. Very clean room. Breakfest was served hot and very good tasting. Coffee/Tea selection plus evening fresh and warm cookies were the finishing end to a very tiring day of driving. Would stay at this Inn in the future. No issues at all with this Inn.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Ronald J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

We were in Lumberton for a family reunion. After having a major issue with another hotel, we relocated to the Hampton Inn. The staff was excellent. Soooo accommodating. They were apologizing for the problems we had with the other hotel. They went out of their way to make sure the weekend was not a total loss. The rooms were very clean and well maintained. I would definitely stay there again!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank MissDee1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, AZ
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

Older property without an elevator. Halls and outside a little dated but Rooms and breakfast offerings were nice as most Hampton Inns. Very nice staff. Would suggest fine place to spend the night (If you don't mind stairs), but certainly not a destination property

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank El_Terribleeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 201 Wintergreen Drive, Lumberton, NC 28358-2166 (Formerly Hampton Inn Lumberton-I-95)
Phone Number:
Location: United States > North Carolina > Lumberton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 23 Hotels in Lumberton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The hotel is now a Quality Inn. ... more   less 
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Also Known As:
Hampton Hotel Lumberton
Hampton Inn Lumberton
Lumberton Hampton Inn

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