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“It's horrible service and we weren't even able to check in!”

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Holiday Inn Lumberton
Ranked #10 of 23 Hotels in Lumberton
Reviewed August 12, 2013

Basically we gave the hotel a call and asked if the coupon book we got from a rest stop had a valid coupon for the hotel we can use. The person we spoke to on the phone clarified that the coupon would be valid. Once we get to the hotel , the lady at the front desk got very rude and denied the coupon and instead was asking for a $110 night stay! She basically said we weren't able to use the coupon since we made a reservation. Coupons only work during the walk in. But the question is! Why didn't she inform us that when we called and asked about making a reservation and the coupon. Anyways, the lady in the front desk HORRIBLE customer service! Wouldn't recommend this hotel because of such rude staff!

Stayed: August 2013
2  Thank cvizcayno123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenGeneralManager, General Manager at Holiday Inn Lumberton, responded to this reviewResponded August 14, 2013

We do appreciate your taking the time to express your concern and we value you as a guest as we do all of our guest. Our deep discounted coupon is based upon availablity at the time of check-in. On the coupon it is stated: Must present this coupon at check in. Not Available when checking out. No other discount. Not vaid with groups. Special Restrictions may apply. Not always available. Thank you for chosing the Holiday Inn and we hope you will give us another in your future travels.
Steven Arp/General Manager

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153 - 159 of 217 reviews

Reviewed July 1, 2013

My husband and I have stayed here several times when traveling from CT to Florida. Our room has always been clean and everyone has always been very friendly. We basically just sleep and go however on during our last stay I apparently dropped my credit card and din't realize it. A couple of weeks after I retuned home I recieved an email that my credit card had been reported missing and they were canceling my account. When I contacted the credit card company, unaware I had ever lost it, they told me that someone from the hotel found it and turned it in. I have to say really what are the chances of that! Someone could have easily picked it up and used my card. I thank the Holiday Inn Express and it employees. I will see you again in August!

  • Stayed: March 2013, traveled with family
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Thank Rosemary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenGeneralManager, Manager at Holiday Inn Lumberton, responded to this reviewResponded July 2, 2013

We thank you for your comments.We work very hard daily on our guest needs and expectations. We try to exceede our guests expectations and make their experience a rememberable one.
Sincerely
Steven Arp
General Manager

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Reviewed May 27, 2013

We stayed here in late May on a trip to Florida. It is a quiet location with restaurants nearby and a inhouse Dennys for meals. The only downside is the elevator to the second floor is in the back of the building. There is an Outback restaurant nearby.

  • Stayed: May 2013, traveled as a couple
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Thank pabell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenGeneralManager, Manager at Holiday Inn Lumberton, responded to this reviewResponded June 24, 2013

Thank you for staying with us at the Holiday Inn. We are glad to learn that you had a great experience while staying with us. We strive every day to be ready to receive our guests with clean, fresh and upto date conviences. Just a couple of years ago we added the elevator and tried to locate it where it would be in the middle of the hotel for all guest to access. Thank you for choosing the Holiday Inn and we hope to see you stay with us again soon,

Steven Arp

General Manager

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Reviewed May 12, 2013

We stopped here twice. Once on our way to Florida and then again on the way back. Renovated clean rooms. Large hotel with long corridors inside. There is a Denny's on location as well as a lounge. Which you can get beer, wine etc with your meal in Denny's. The service in the restaurant was great. The décor in the restaurant is old and needs updating. But overall, it's a good place to stop after driving and not having to worry about driving somewhere to get food.

  • Stayed: May 2013, traveled as a couple
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Thank Cabrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenGeneralManager, Manager at Holiday Inn Lumberton, responded to this reviewResponded June 24, 2013

We thank you for your feedback on your recent stay. The Holiday Inn strives everyday to be ready to receive our guest with a great hotel that is fresh, up to date and service that will be a great experience. We are so glad you enjoyed yourself while staying at our hotel.

Steven Arp
General Manager

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Reviewed April 6, 2013 via mobile

I had hoped for better. The rooms were clean, beds comfortable. Room was not stocked with service for family of 4, only 3. Called down for towels, they requested we walk down at 10pm along the long, awkward way around the building to get them ourselves from the front desk. Couldn't find a luggage cart to save our lives. This seemed to be an issue for all guests who were disppointed when pulling up to the hotel to check in with no carts for anyone. Elevator was barely large enough for luggage, let alone guests. Very loud Window unit a/c and heat. Obviously a very old building, they have attempted to rehab...with some nice features, but the negatives are still shining through. Won't stay again.

  • Stayed: April 2013
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1  Thank PamS221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenGeneralManager, General Manager at Holiday Inn Lumberton, responded to this reviewResponded April 8, 2013

Thank you for the feedback on your stay. We stock the rooms for guests that dont usually accomodate four guests. We do have long hallways as we are a two story 107 room hotel. Our elevator is the standard size just as any hotel would have. We have luggage carts for guest to use and sometimes the guest take them into the rooms creating a bit of a wait for one to become available.We will look into getting more. This hotel has had 4 million dollars spent on total renovations in the last 10 years. We constantly have a maintenance staff that is always detailing the hotel for our guest satisfaction. We wish we would have know about the wall heater/ air conditioner as we could have replaced it with a new one if it was too loud.
We certainly value all guests feedback and business.
Steven
General Manager

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Reviewed March 21, 2013

We stay at this hotel every time we travel from CT to FL. So far it has been a very clean and relaxing hotel. The ladies at the front desk have been very nice and welcoming. We plan on staying here again and again. The only negative is Denny's that is in the Hotel.

  • Stayed: March 2013, traveled as a couple
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Thank Tracylee62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StevenGeneralManager, Manager at Holiday Inn Lumberton, responded to this reviewResponded April 4, 2013

Thank you for staying with us. we are glad you enjoyed the stay. Dennys is located in out lobby and is open 24/7. Our customers normally tell us they love the convience of the restaurant being under the same roof. If Dennys is not your choice we have located right here Outback Steakhouse, Ruby Tuesdays,Golden Corral and Texas Steakhouse restaurants for your other options.
Steven
General Manager

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Reviewed January 23, 2013

Stayed one night with my husband because we were tired. The location was fair but when your tired it is better than some places. It is close to the Hwy so you have lots of traffic and noise . Didn't have breakfast do not like Denny's food and it was an extra.

  • Stayed: December 2012, traveled with family
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Thank gram11fer210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vinayy, General Manager at Holiday Inn Lumberton, responded to this reviewResponded March 18, 2013

We certainly appreciate your business. Lumberton, NC like many cities off I-95 from FL to NY and great stay over areas. We have many chain restaurants at this exit for your convience. Texas Steak House, Outback Steak House, Ruby Tuesdays just to mention a few of them. We do have breakfast packages available. Dennys is listed on our website and has a very extensive menu. This Holiday Inn like many is a full service hotel with a restaurant loacted in the lobby open 24/7. We even have room srvice and banquets available. We hope to see you on your return trip.
Steven
General Manager

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Additional Information about Holiday Inn Lumberton

Address: 101 Wintergreen Drive, Lumberton, NC 28358
Phone Number:
Location: United States > North Carolina > Lumberton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 23 Hotels in Lumberton
Price Range: $108 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Lumberton 3*
Number of rooms: 107
Official Description (provided by the hotel):
We are located at exit 22 off I-95. We are next to the following restaurants, Outback Steakhouse, Ruby Tuesday's, Ryans, Texas Steakhouse and Golden Corral. Shopping located near by for your convience. We have the largest outdoor swimming pool in Lumberton. ... more   less 
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Also Known As:
Holiday Inn Lumberton Hotel Lumberton
Lumberton Holiday Inn

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