Basically we gave the hotel a call and asked if the coupon book we got from a rest stop had a valid coupon for the hotel we can use. The person we spoke to on the phone clarified that the coupon would be valid. Once we get to the hotel , the lady at the front desk got very rude and denied the coupon and instead was asking for a $110 night stay! She basically said we weren't able to use the coupon since we made a reservation. Coupons only work during the walk in. But the question is! Why didn't she inform us that when we called and asked about making a reservation and the coupon. Anyways, the lady in the front desk HORRIBLE customer service! Wouldn't recommend this hotel because of such rude staff!
- Official Description (provided by the hotel):
- We are located at exit 22 off I-95. We are next to the following restaurants, Outback Steakhouse, Ruby Tuesday's, Ryans, Texas Steakhouse and Golden Corral. Shopping located near by for your convience. We have the largest outdoor swimming pool in Lumberton. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Lumberton Hotel Lumberton
- Lumberton Holiday Inn