We arrived at this restaurant on a Thursday around 5. There was one other couple in the place but the hostess/server asked if we had a reservation. When I told her no, she went and consulted with the owner. They accommodated us by sitting us next to the other couple. When the server came to take our order, I told her I was having a tough time deciding between several delicious sounding seafood dishes and a couple of yummy sounding meat dishes. She said that she hates seafood and recommended that I order the pork chop cooked with chocolate and macadamia nuts. My husband ordered the lobster mac and cheese. The only starch for the night were roasted small potatoes and baked acorn squash. The wife from the other couple leaned over and said that they had a hard time deciding too but they were both craving prime rib so they got that. Their meals arrived about 5 minutes before ours. Both the wife and husband tried to eat their potatoes, but they were so underdone that their forks wouldn't go through. When the server came over to ask about their meals, the wife explained about the potatoes and also said that the prime rib was dry and asked for some au jus. The server didn't know what au jus was. The wife explained it to her. She went in the kitchen got the fries and the au jus. Meanwhile, our meals come out and neither of us could get our forks in the potatoes. (And yes, my husband got potatoes with his mac and cheese...carb overload). The problem was, the restaurant got a few more customers in and our server didn't come back to ask about our meals until I had finished my (underdone) pork chop and my squash. When I told her about the potatoes she said, "What do you want me to do about it?" She wasn't trying to be rude, it just came out that way. She then offered fries to me. But my meal was gone and I wasn't about to wait for a pile of fries. She cleared our plates and told the owner that "another table said that the potatoes weren't done". But she never came over. What a good restaurant does in this situation is either offer a dessert on the house, or offer to take a percentage off. Neither was offered. When she brought the check there was a pre-printed note that said If you like our restaurant, write a review on Trip Advisor. If not, ask to see the manager." Well, the manager/owner had already been notified by the server, and did nothing to rectify the situation. My husband and I were unhappy with our meals and I ended up with stomach "issues" later that night (probably from the underdone pork).
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