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Review of A Great Place

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Overview
Rental Home -
8 Bedrooms, 8 Bathrooms, Sleeps 22
Kitty Hawk, Outer Banks, North Carolina

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

beardad20...
Bay City, Texas
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A not so great place!”
Reviewed September 5, 2017 for a stay in July 2017

Rented from 22nd jul to aug 5. Nice view beautiful house. Electronic aren't up to date. Lot of broken stuff. Rental company wanted us to hangout with maintence. While they fixed stuff we indentified during our vacation. This is billed as luxury rental. Well the owners and the rental company don't want you to know that if it rains. The first floor floods with 2-3inches of water. Making it unusable. Maintence shows up with fans. And wants guests to move them around to dry up water. They don't pull carpet. Any first floor smells like 7 boys gym locker. I saw mold on some parts of base boards. This is billed as luxury rental. When pushed about incident, was offered time in house in off season when I rains more. Since 1/3 of property was unusable I asked for 1/3 of cost of rental back. Maintence man told me this has been going on for a long time. The owners do not inform guests of this problem. I will never do business with these people again both the owners and rental company. Just wanted you to know the truth about this property, the rental company and the owners. They have had plenty of time to work this out with me. But may have chose to lawyer up?

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 12, 2017
Dear Guest,
Thank you for your leaving us a review. We first wanted to thank you for staying with us. We are terribly sorry to read that you weren't satisfied with your stay. We are committed to providing a clean and comfortable atmosphere for our guests so what you have experienced is inexcusable.We apologize that we were unable to deliver on making your trip the perfect one.

Warm regards,
RedAwning Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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