We stayed here for two nights while attending a friend's wedding. Due to our status with Priority Club were upgraded to a 'suite,' which was nice, and the bed was comfortable, but the housekeeping left a great deal to be desired. We requested and received two extra pillows, and pulled a third from the closet, and the room was fine for our first night. The free internet worked well--and wasn't password protected.
The following day, we returned at 2pm. The bed had been made, but all extra pillows had been removed from the room. The bathroom had been cleaned, but ALL but one of the towels had been removed...and not replaced. The floor had not been vacuumed and most surfaces had clearly not been dusted. (When you can draw little faces in the dust that's a pretty good clue.) I asked a housekeeper in the halls about the towels, and in her limited english she said 'later.' She didn't know the word 'vacuum,' but I pantomimed and she also said 'despues.' I inquired at the front desk, and was told 'the towels are being washed and will be replaced later.'
A hotel of this size doesn't have enough towels to replace them while others are being washed? I asked if there was a problem and explained to the desk we were hoping to have a shower and a nap and was told in this case towels would be arriving momentarily, which they did, along with the pillows...still, it seems a very odd way to do housekeeping. The room never was vacuumed, but to be fair we had the 'Do Not Disturb' sign up while we were napping/showering.
I mentioned this upon checkout, and the desk clerk made a note of it. Not sure what I was expecting, but perhaps--due to the sign in the bathroom that read 'If any part of your stay isn't to your satisfaction, you won't have to pay for that part of your stay' I thought she'd offer some extra points or something.
I suspect a LOT of people who stay in this hotel try to get something for nothing, it wasn't a terribly sophisticated crowd. There's a sign in the bathroom listing prices for the iron and the sheets(!), so I'm guessing theft is a big problem here. We didn't bother with the breakfast either day, although it seemed very (too?) well attended. The cookies and the fruit by the front desk during the day was a nice touch.
Given the hotel options in this town, this is probably one of the better ones, so I'll click 'yes' to whether I'd recommend the hotel...although if I find myself in Kinston again, I'll try the Hampton Inn.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Kinston, the ideal hotel for business or leisure. Also welcome to historic Kinston, North Carolina home of the Kinston Indians Baseball team that plays at Grainger Stadium. We are located just off US 70 midway between Raleigh and the Carolina Coast. Originally established as a tobacco inspection center in 1759 along the banks of the Neuse River, the city was first known as Kingston (named for King George III of England). In 1784 following the revolutionary war the people of Kingston requested the letter G be dropped. In 1826 Kinston was incorporated. Come see the many historical sights Kinston has to offer such as the C.S.S. Neuse State Historic Site and the Caswell Center No.1 Fire Station Museum. If you are traveling here on business, there are plenty of companies in the area including Electrolulx, Smithfield Foods, and West Pharmaceuticals. While staying with us our rooms are equipped with a work desk and free high-speed Internet. We also offer spacious king suites which include whirlpool tubs. In the evening come down to the lobby and indulge yourself with some of our fresh baked Otis Spunkmeyer cookies as well as fresh fruit. Our hotel will do its best to meet your every need to make your stay as perfect as possible. Visit Kinston and Stay Smart at the Holiday Inn Express Hotel and Suites. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Kinston
- Holiday Inn Kinston
- Kinston Holiday Inn