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“Awful!”

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Comfort Inn On The Ocean
Ranked #12 of 18 Hotels in Kill Devil Hills
Perry, New York
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Awful!”
Reviewed April 7, 2013

My best tip would be to avoid this hotel. The room smelled damp but we felt it was due to being right on the beach and it wasn't til later after coming back from a late dinner, we took off our shoes and felt the very damp carpet. The door to the outside patio had light coming through the bottom corner and the next morning (even after I stuffed the opening with a washcloth) a pile of sand was all around the bottom of the door. The 2 security doors were not functioning properly..the one to stairwell had no lock and was totally rusted out where the lock had once been...the space where the lock was had been stuffed with wadded up paper. The outside security door leading to an alley had a broken lock that did not work at all and looked as though this was an ongoing situation. Of course we were very tired and just locked our room door...feeling somewhat safe since there were big dogs in the room across from us and next to us. We were unaware we were on the "pet "floor....We had made reservations far enough in advance to foolishly think we would not get a "leftover" room. Be aware that an ocean front room is NOT ocean view as our view was a huge sand dune with grass (hence the pile of sand coming under our patio door).... Make sure that if you stay that you ck the room since ours just had a cabinet for the refrigerator and NO refrigerator.....if you are wondering why we stayed the night ....we were just too tired to complain....which of course is what the Comfort Inn was hoping....but in the future I will sleep in my car before EVER staying at any COMFORT Inn

Room Tip: Check security doors at the end of ground floor hallway (adjacent to room # 127)before committing to...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VickNC416, General Manager at Comfort Inn On The Ocean, responded to this review, April 9, 2013
We strive to ensure that all of our guests have an amazing stay and I am saddened that this was not your experience. We have shared your feedback with the front desk, housekeeping and the maintenance staff and have made corrective measures to ensure nothing like this happens with you or any other guests again. Thank you for taking the time to give us your feedback and I hope that you will give us another opportunity to deliver excellent customer service during your next visit to the area.
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458 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (173)
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English first
Kitty Hawk, North Carolina
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 26, 2013

We hosted a 3 day event at the Comfort Inn On The Ocean over St. Patrick's day. The staff are by far the most friendly people on the Outer Banks. We dealt with them not only on the event end but through reservations, maintenance and their groups department. They are extremely professional while still being able to relate to you on a personal level. They were quite efficient in their duties and were constantly lending a helping hand even when not expected. The hotel and ground are in impeccable condition; clean, fresh, well taken care of. Lastly, the location on the Outer Banks simply cannot be beat! They are directly on the beach and in the middle of everything the Outer Banks has to offer. I would highly recommend the Comfort Inn On The Ocean for business as well as leisure travel.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank MsBlur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VickNC416, General Manager at Comfort Inn On The Ocean, responded to this review, March 31, 2013
Dear Ms Blur,

Thank you for taking the time to write a review about our hotel. We strive to make our guests' experiences memorable. Our staff is dedicated to providing the best service on the Outer Banks. I will be sure to pass on your kind words to my staff. Comfort Inn on the Ocean looks forward to seeing you again on your next visit.

All my Best,
Karen
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Chesapeake, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 24, 2013

My husband and I decided to stay here for a brief weekend getaway. The location is perfect and I was pleasantly surprised at how nice the hotel was. The breakfast in the morning was perfect. The only problem we had was that we could hear through the walls a bit more than with other hotels. The staff was very friendly and wanted to make sure that we were happy. After we checked in, a staff member came to our room to make sure that we were satisfied and to see if there were any issues with our room. We would stay here again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ginette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VickNC416, General Manager at Comfort Inn On The Ocean, responded to this review, March 25, 2013
Dear Ginette G,

Thank you for taking the time to review our hotel. It is always a pleasure to receive such positive feedback. We are happy you enjoyed breakfast, it's a great way to start off your day. I will be sure to pass on the kind words regarding the comfort of the hotel. Your feedback serves as great encouragement to our team. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
All our Best,
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London, United Kingdom
Level Contributor
132 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 23, 2013 via mobile

We really enjoyed staying here. We had a beach front room with a balcony, and I must say the early morning sunrise was spectacular. The rooms are comfortable and tidy; nothing fancy but thats all you need when you are out and about exploring. We brought our dog (they are extremely pet friendly) and for a $25 dog fee we cant complain! Breakfast and wifi are included in the price and was a fun weekend away. You are only about 5 minutes away from the Wrights Brothers Memorial and if you go the other way, head down Hwy 12 along the beautiful outer banks. Being here in the off season is good and therefore not crowded. Also dogs are allowed on the beach here.

Stayed March 2013, traveled as a couple
Helpful?
1 Thank Peteshell12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VickNC416, General Manager at Comfort Inn On The Ocean, responded to this review, March 25, 2013
Dear Peteshell 12,

Thank you for taking the time to review our hotel. It is always a pleasure to receive such positive feedback. I am pleased to hear we have been upholding the Comfort Inn standards and was able to meet your expectations. We believe the east coast sunrises are the best, we are glad you had a chance to enjoy it. Hope to see you again.
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Central Mass.
Level Contributor
82 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 23, 2013

As we are new to pet ownership, this was only our 3rd time staying at a pet friendly hotel. We worried about pet odors & stains, but found the pet friendly room to be clean & fresh. It was oceanfront, but because it was on the 1st floor, which was quite convenient to get outside with our small dog, the dunes blocked the view. HOWEVER, a few steps to the right, and we could see the ocean just fine, so it was a non-issue! Our family of 4 fit fine into the room with 2 double beds for a long weekend, but the beds became uncomfortable by the last day. The complimentary breakfast was appreciated, with scrambled & hard-boiled eggs, bananas, yogurt, etc. The only negatives to this room would be the shower faucet was a bit awkward--the hot water seemed to turn on by turning it to the right AND to the left--we should have told the manager before leaving, but it did "work", so we forgot (room 119). Also, the housekeepers cleaned the room every-other-day--I don't know what that was about. We kept our Do Not Disturb sign on the door (as the dog was in the room) while we were at breakfast for 30 minutes (usually 9-9:30), but then we took the sign off the door, took the dog (a tiny shih-tzu) & went out for the day & evening shortly thereafter. It didn't really matter, as all we really would have needed would have been fresh towels, which we were able to ask for in the hallway in the morning. But the staff in general, Sheena at the front desk, & the man who insisted on taking our luggage to the room upon our arrival, were very nice & helpful. We would stay here again!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelerCentralMass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VickNC416, General Manager at Comfort Inn On The Ocean, responded to this review, March 25, 2013
Dear Traveler Central Mass,
Thank you for choosing us year over year. We are glad that your four legged family member can travel with you. I will have our maintenance team take a look into the shower in the room you stayed in to adjust water faucets. I will pass on your kind words about our staff to them.
We look forward to seeing you again.
Safe travels,
Karen
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Portsmouth, Virginia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 18, 2013

Visited the OBX for their annual Shamrock Car Show and for the third year in a row stayed at the Comfort Inn on the Ocean. The staff provide exceptional service and take care of any concerns or request immediately. The breakfast buffet is unique because it actually contains some protein: scrambled eggs, bacon, sausage, hard boiled eggs in addition to the usual waffles, doughnuts, bagels and yogurt. That being said, the meal we were served during a dinner event was a bit off. The flounder was rather fishy and the french fries were underdone. The chocolate lava cake was still cold in the middle.
Hotel - great! Food - breafast buffet - great; dinner meal - not so great.

Room Tip: We always request an oceanview room. The balcony is a good size and there are outdoor chairs where...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 757JLVan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VickNC416, General Manager at Comfort Inn On The Ocean, responded to this review, March 19, 2013
Dear 757JLVan,

Thank you for staying with us over the last three years. We appreciate your kind words about our staff and service. I’m glad you enjoyed your breakfast with us, I really like it too. My apologizes for your dinner and dessert not being up to par. I will defiantly speak to the chef about that. We look forward to seeing you again next year for the Shamrock car show.
Best Regards,
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Kill Devil Hills, North Carolina, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 16, 2013

The staff at this Hotel is the most friendly and helpful I have seen. Their events staff is well organized and on top of any situation. They were courteous and very thoughtful throughout our entire three day event. I can't say enough good things about this Hotel and their staff.I high recommend them for staying the night, a week and especially an event of any kind.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VickNC416, General Manager at Comfort Inn On The Ocean, responded to this review, March 18, 2013
Dear Kimberly C,
We thank you for taking the time to write a review about us. We believe we have the best and friendliest staff on the beach. It was our pleasures to host your event that was well choreographed, fun, and helped Comfort Inn celebrate St.Patricks Day weekend. We are looking forward to the possibility to hosting your event again next year. Thank you again for choosing to stay at the Comfort In on the Ocean.

All my best,
Karen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn On The Ocean

Property: Comfort Inn On The Ocean
Address: 1601 S Virginia Dare Trl, Kill Devil Hills, NC 27948-7754
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kill Devil Hills
#9 On the Beach Hotel in Kill Devil Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Inn On The Ocean 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Comfort Inn On The Ocean Hotel Kill Devil Hills
Clarion On The Ocean
Clarion Kill Devil Hills
Comfort Inn On The Ocean Outer Banks, NC - Kill Devil Hills

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