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All reviews colony iv tower building indoor pool waffles hot tub continental breakfast dune view second floor waffle maker two queen beds watch the sunrise floor room biscuits and gravy beach access the breakfast area private balcony off season
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Reviewed April 19, 2019 via mobile

So I checked in and went to my room after an 8 hour drive. Took a shower walked out of the bathroom and my Locked room door with a do not disturb signed opened. A woman walked in, in shock and naked I told her wrong room. Called manager who stated a new employee opened the door against policy, without asking for ID and is being reprimanded. Kind of dumbfounded, I was naked , my door locked with a do not disturbed sign and then I was visually violated.
So let’s blame the new guy and not take care of the guest. Very very scary lack of security. Alway be alert.

Date of stay: April 2019
Trip type: Traveled with family
2  Thank Wander428965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded April 25, 2019

Wander428965,

We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a safe atmosphere within our guest rooms is always a key priority. On behalf of the entire team at the Shutters On The Banks, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2019 via mobile

Great hotel, on the beach. Staff are very nice. Hotel is clean. We didn’t have a room with ocean view but you can get one. Free WiFi And breakfast is free each morning. It it very well situated in Kill Devil Hills. Close to all the places you might want to visit

Date of stay: April 2019
Trip type: Traveled with family
Thank pennyms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded April 19, 2019

We are delighted to have been your chosen hotel during your recent stay in Kill Devil Hills. It was
truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Shutters On the Banks and we hope you choose to create more memories with
us whenever your travels bring you back to OBX.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2019

I stayed here for just a few days during a recent trip. The hotel is in great shape with very nice decor. The staff was excellent and always happy to help. Having indoor pool and hot tub plus an outdoor pool makes it a great place to relax no matter the season. Good location in Kill Devil Hills near many stores and restaurants. There is an elevator in the tower and I am not sure if there is one in the two story buildings.

Keep up the great work!

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank dmttravel411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded April 7, 2019

Hello dmttravel411,

Thank you for the review. We appreciate you taking your time to tell us about your stay with us. We are so delighted that you found time to relax at the pool and hot tub. Come back to see us again and try out the outdoor pool too. Enjoy your Spring, we hope the weather warms up soon.

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Reviewed March 31, 2019 via mobile

We have stayed at Shutters 4 times and always book the Sunrise suite on the 4th floor in the tower. We stayed in this suite right after it was renovated and are very surprised at how fresh it still looks after 4-5 years. These people take great pride in their product and it shows. Very pleasant staff on top of a great room!

Date of stay: March 2019
Trip type: Traveled as a couple
3  Thank BarbJ827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded April 2, 2019

Hello BarbJ827,

We love our return guest, thank you for keep coming back. We are so delighted that you are enjoying the Sunrise Suite, we just love the views from that room. Our team does its best to keep our property clean and fresh. Thank you for noticing our hard work. We can't wait to see you again for the 5th time.

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Reviewed March 29, 2019 via mobile

Stayed 4 nights at Shutters On the Banks. Had a double queen size room beside the outdoor pool. Room was very clean and beds really comfortable. Housekeeping cleaned each day and done an excellent job cleaning , replacing toiletries, towels and making beds. Room heat worked very well with digital thermostat on wall. Outside pool still closed because of season. Indoor pool was open with hot tub. Like the the pool due to it being a salt treated pool. Hot tub worked very well also. Breakfast was 7-10 each morning. Had several choices of hot and cold foods. My favorite was the bacon, eggs, gravy and biscuits. The facilities outside and in are well kept. All the staff I talked to were really nice and helpful. Ready to return on my next visit to Kill Devil Hills.

Date of stay: March 2019
Trip type: Traveled with family
1  Thank 176rodneyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen V, General Manager at Shutters On the Banks, responded to this reviewResponded April 2, 2019

Hello 176rodneyh,

We are delighted to have been your chosen hotel during your recent stay in Kill Devil Hills. It was
truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.
Thank you for staying at the Shutters On the Banks and we hope you choose to create more memories with
us whenever your travels bring you back to OBX.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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