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“Nice spot” 4 of 5 stars
Review of Shutters on the Banks

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Shutters on the Banks
Ranked #3 of 19 Hotels in Kill Devil Hills
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice spot”
4 of 5 stars Reviewed February 27, 2014 via mobile

Though the staff weren't all that friendly and breakfast just okay, this has to be one of the better places to stay on the OBX. The price is reasonable, there is quick access to the beach, the rooms are comfortable and its easy to get to many of the best attractions. They have a nice pool and its relaxing overall.

Stayed April 2013, traveled solo
Helpful?
3 Thank John Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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901 reviews from our community

Traveler rating
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    103
    36
    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (266)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Leesburg, Virginia
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 24, 2014

So let me start off this review with saying that my husband and I love this place. We have been down multiple times in the summer and always enjoy ourselves...it's a great location, right on the beach, in the heart of KDH with many delicious restaurants and bars around. We know that this isn't a 5 star hotel and accept it for what it is, clean and a bit run down but the price is right and always know we will enjoy ourselves regardless. This time, however, we went down during the off season (late Feb) for a mini babymoon before our first child is born in early April. We have never been down to KDH during the off season so were not sure what to expect, especially as we would be spending more time in the hotel room than we would during the summer. We got a 2 queen room on the 4th floor as all kings were booked. For some reason, this trip was destined to go poorly when it came to the hotel room. The room smelled funny, musty and kind of like sitting water. Our bathroom door wouldn't close, it was off by a quarter of an inch. The phone in our room didn't work. We had a rain storm and rain leaked in under the front door and made a HORRIBLE whistling sound, kind of like a tea kettle. Our sink wouldn't drain properly. They were doing construction right outside our room one day where the banging was so loud I could hear it over my hair dryer. Sounds like a nightmare right? Well after I had called down to the front desk 3 times (using my cell phone mind you as the phone in the room didn't work), the manager and maintenance guy came to our room to check it out for themselves. We all agreed (laughing) that the room was like room #13...nothing could go right. They could move us but only to a room on the second floor, which we did not want as we really wanted the 4th floor view. So in order to make it right, the manager gave us all three nights we were there for free and also gave us money for dinner that night. Both my husband and I were shocked and very very pleased by this as it showed management really cared about our satisfaction and wanted us to be happy. It honestly felt that the staff cared, every single person who knew we were in room 434 (avoid it at all costs until its renovated, lol) were very apologetic and couldn't have been nicer to us. I definitely think the room we were in could stand to go through a serious renovation (omg especially the bathroom...that thing has seen better days) but because of how management handled this visit, we are lifers of Shutters. You can fix a hotel room but it is SO hard to find a staff (especially management staff) who truly cares about their customers and their satisfaction (and when you are getting it for free, it makes you over look all the things that go wrong!). And for that, we will keep going back (and perhaps avoid room 434 :).

With all this said, the view was still amazing, the sheets were still clean, and the balcony was still a great asset...we kept our door open most days when we were in the room so we could hear and smell the ocean. It was so nice one morning we even ate breakfast outside on the balcony. Would absolutely suggest getting the 4th floor if you can!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Pinkrose529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaston, NC
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed February 20, 2014

We had a great time at Shutters this week..the room was very nice and clean, the walk to the beach was short, and the staff were helpful and courteous. Nice breakfast too! It was a perfect little mini vacation from all the cold weather we've been having. Can't wait to go back.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MarjH6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 17, 2014

Great place to stay. Friendly staff, very clean, comfortable beds, relaxing indoor pool and hot tub, continental breakfast is included. Anytime I need a hotel in this area this is the only place I'll want to go to. It's spoiled me. :)

  • Stayed February 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nancyd42083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephens City, Virginia
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed February 13, 2014 via mobile

I had found this place before but they were always booked. I'm so glad they had a vacancy this weekend because this place is a find! We stayed in a fourth floor room which we found clean and updated. The balcony was awesome, even though it was super cold. I went to sleep with the sound of waves out the window and woke up to the sunrise over the ocean. I could literally see it from my bed! You couldn't ask to be closer to the ocean. There is a little dune and then you are there! And it was only $65 a night! Goldmine I tell you! My friend and I started a tradition to come back every year to this place we liked it so much. The views and price weren't the only good thing. They had a hot breakfast with a good selection, really friendly staff, and bath and body works soaps. It's the little things... Great place to stay. If I weren't snowed in, I'd be heading back down for the three day weekend.

Stayed February 2014, traveled with friends
Helpful?
Thank YummyTravelsX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

Stayed here during the off, off season and it was great! I booked the long weekend (1/24 - 1/27/2014) through Groupon at a fantastic price. I made the reservation in September 2013 so had several months to worry and stew about my decision. I sure am glad I didn't cancel the reservation!! I think we've found a new "favorite place" to stay when visiting the Outer Banks! The room was fairly spacious, extremely clean, very nice breakfast, super friendly staff and absolutely cute property. Although it was too chilly to use it, there was a private covered porch facing the ocean with two adirondack chairs that would be great in nicer weather......just sit there sipping wine/whatever and listening to the waves..... The only thing between Shutters and the ocean are dunes and beach. There is a cute pavillion overlooking the ocean, we did not use the indoor pool, but observed some kids having a wonderful time swimiming and splashing. Every window in every room has plantation shutters - hence the name "Shutters on the Banks." All in all, this is a great place to stay - I can't say enough good things! Will return for sure!

Room Tip: We stayed in the Towers - room 228. Had a great view but I'm sure 3rd and 4th floor view is eve...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank VirginiaPam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth City, North Carolina, United States
Level Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed January 22, 2014

Came with entire family to celebrate grandson birthday. He said he wanted to go to a motel with a pool. The kids loved the pool & hottub. It was not crowded in fact at one time we had pool arear to ourselves. Rooms clean & the breakfast was nice. We have stayed here before and will return. Family played on beach as well.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Donnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shutters on the Banks

Property: Shutters on the Banks
Address: 405 S Virginia Dare Trl, Kill Devil Hills, NC 27948-7898 (Formerly Colony IV by the Sea)
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kill Devil Hills
#3 On the Beach Hotel in Kill Devil Hills
#3 Romantic Hotel in Kill Devil Hills
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Shutters on the Banks 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Oceanfront location, each room is equipped with two queen beds or one king and a sleep sofa and include a refrigerator, microwave, in-room phone, TV with HBO, AM-FM radio and highspeed internet. All efficiencies are equipped with full kitchens. We also have a limited number of King Studio Suites available. Complimentary continental breakfast. complimentary passes to the YMCA. Newly renovated rooms and efficiencies for 2016. ... more   less 
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Also Known As:
Shutters On The Banks Hotel Kill Devil Hills
Colony Iv
Shutters On The Banks Outer Banks, NC - Kill Devil Hills

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