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“Perfect for Family”

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Best Western Ocean Reef Suites
Ranked #3 of 18 Hotels in Kill Devil Hills
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 28, 2013

Excellent hotel for a family. Comfortable, affordable, good breakfast, great staff, close to beach, clean pool, and excellent location to local shops, food and entertainment. hotel could use some basic updating but for the most part was efficient for a family of 5. Will def be back!!

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank Nichole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at Best Western Ocean Reef Suites, responded to this reviewResponded October 22, 2014

Thank you

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744 - 750 of 937 reviews

Reviewed July 22, 2013

The hotel rooms are spacious but out dated. AC units are poorly maintained. Best Western Ocean Reef Suites Kill Devil Hills NC needs help. Hotel ,management do not have the experience or knowledge to understand to root cause of the AC problem.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank srussell6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at Best Western Ocean Reef Suites, responded to this reviewResponded October 22, 2014

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

We have stayed at the Best Western Ocean Reef Suites numerous times in the past, usually 4 to 5 nights. We first visited after the last renovation which was well over 10 years ago. The positive is the location, very close to the beach.

Over the years there has been a steady decline overall. Last year, we walked into a suite littered with dead bugs, food under the sink and an overall run down, unclean feel. Our suite was not cleaned until the 3rd day of our stay, we had to ask for clean towels each day but the dirty towels were not even picked up. Luckily we were in our room getting ready to leave when water began running out of ceiling over kitchen area, after slipping on floor I ran to office to get someone to help. We had to wait in our room when we had planned an early bird dinner... for the maintenance man to return to look at the problem. In the meantime, we had to clear the kitchen counters and move items that had gotten wet. After the water was stopped it was not cleaned with any disinfectant, just some of our dirty towels from shower....We could not believe it! After the room actually was 'cleaned" dead bugs and food were still not removed. (Definition of clean: remove towels and take out garbage.

And no internet...really? They were working on it. I had to go to the office. We made the office aware of our many issues and called the 800 number. Not even an apology. Our last stay.

Room Tip: We were poolside, there was a gap under the door a SMALL rodent could come through as well as bugs...
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  • Stayed: August 2012, traveled as a couple
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Review collected in partnership with Best Western
Thank DDLDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at Best Western Ocean Reef Suites, responded to this reviewResponded October 22, 2014

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

Best Western Ocean Reef was a almost a complete disappointment Although the room sufficed, it was way over priced for the condition, lack of amenities and promised services and poor condition. It was clear from the responsiveness of the one maintenance person we met, that give the time, and resources they could respond and take care of issues, but that the owners had made such cut backs, that was not happening. Most places I looked showed long term neglect and need of repair. I overheard several other guests complaining of similar things. Despite local staffs attempts, internet issues were never resolved and it was obvious that gaining repeat customers was of no real concern of the owners.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
2  Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at Best Western Ocean Reef Suites, responded to this reviewResponded October 22, 2014

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

Awesome view, nice balcony overlooking ocean. Decent kitchenette, liked separate seating/sleeping area. Staff was great, close to attractions, but the best part was being on the shore! easy access to beach, could use some upgrading, but overall a good value.

Room Tip: Splurge for ocean view!
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  • Stayed: July 2013, traveled with family
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1  Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at Best Western Ocean Reef Suites, responded to this reviewResponded October 22, 2014

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

Not bad...could use some modernizations. Breakfast bar was bare bones but there is some great places nearby to eat.... Check out Bobs Diner. Only complaint was some drunk guy knocking on my door at night but I think he had the wrong room. Had to call the cops. Other than that had a good time. Can't beat the location

Room Tip: Get the oceanview
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  • Stayed: April 2013, traveled as a couple
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1  Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at Best Western Ocean Reef Suites, responded to this reviewResponded October 22, 2014

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

This place would be terrific. We stayed in a 2-room suite, at the 5th floor. The room layout and amenities, as well as the hotel's direct opening towards the sea are - indeed - top notch. It is an older building and it shows though. But for me, that in itself is no reason to downgrade substantially a property. So: here are the definite drawbacks: it's drafty. The balcony doors have really worn out insulation and the howling of the wind is the first sound you notice as you enter the suite. another problem is that it only has 2 elevators, for a rather large hotel. And the one that is most solicited does not exactly work right. And then: the real drawback: they figured to renovate their breakfast room during the tourist season and give guests vouchers to a local breakfast place (Jolly Rogers), about 1.5 miles away. That may not sound like a big problem until you realize that unless you wake up and get there before 7, your wait may count in the 45 minutes to 1 hour or more. That's because, while it offers decent food, the place is small and it's open for regulars/others breakfast too. I don't know about others but I don't go on vacations to spend them waiting.
Then. there's a trick with the billing, which some may like, others may not. I'll simply expose it and let you decide if you like it or not, since I can definitely see both sides: if you book on-line, as we did, the hotel charges your card for the entire duration of your stay, up-front. That is, at the time of the reservation, not at the time when your stay effectively begins. If you do the reservation 2 months in advance - as we did - that amounts to a 2 month interest-free financing towards the hotel. If you appreciate having it all paid off before you even start the vacation, that may be a plus. If you mind giving free money to businesses and prefer to pre-pay a credit card to build up the cushion for the actual charge, or prefer the peace of mind that it's easier to cancel, then this may bother you. As I said, i present this neutrally, since I realize it entirely depends on the person.

Room Tip: Ocean front rooms are quietest (assuming you can ignore the howling draft) but the pool-ocean fronti...
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  • Stayed: June 2013, traveled with family
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Thank Maryland-21030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda S, Front Office Manager at Best Western Ocean Reef Suites, responded to this reviewResponded October 22, 2014

Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Ocean Reef Suites

Address: 107 S Virginia Dare Trl, Kill Devil Hills, NC 27948-7892
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kill Devil Hills
#2 Romantic Hotel in Kill Devil Hills
#3 On the Beach Hotel in Kill Devil Hills
#3 Family Hotel in Kill Devil Hills
Price Range: $84 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Ocean Reef Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Ocean Reef Hotel Kill Devil Hills
Best Western Kill Devil Hills
Kill Devil Hills Best Western
Best Western Ocean Reef Suites Outer Banks, NC - Kill Devil Hills

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