My husband & I booked a king oceanfront room for our anniversary weekend. We booked through expedia because the hotel said they didn't have any rooms left. I questioned expedia when we booked how they could sell a room that was sold out. They said they purchase blocks of rooms from the hotels that they can sell. Upon arriving on Friday at 4, we were told they were out of the room we booked so they were "upgrading" us to a 2 room condo. We got into the condo to find a dirty smell, outdated cabinets, very worn furniture & a ripped screen on the balcony that was glass enclosed. The room we booked & saw on the website showed all rooms renovated in spring of 2012. This hadn't seen an upgrade ever. We contacted expedia immediately who contacted the hotel but they said they had no other accommodations. No one ever responded how our room was given to someone else. After an hour, the hotel agreed to refund our money in full. My husband & I drive from hotel to hotel to find some place that wasn't booked as there was the Taste of OBX going on this same weekend. I'm not sure who to blame for this, expedia or the hotel but ultimately, I blame the hotel for apparently overbooking rooms that were not available. And also that they thought we were so gullible to think they were actually upgrading us.
- Official Description (provided by the hotel):
- Enjoy the room accommodations that reflect a coastal color palette and modern room finishes that will create a relaxing and comfortable space for your stay. Convenient on-site amenities include an enclosed heated pool (seasonal),fitness center, outside picnic area and grill. The Sea Ranch also welcomes you to our oceanfront restaurant, the Beachside Bistro, which offers a delightful menu with a focus on American Coastal Cuisine. Join us in the dining room or on our deck where you can soak in the beautiful ocean view! Beachfront Resort: All rooms on the oceanfront and main building include: microwaves, refrigerators, Cable TV and Internet. Oceanfront Suites: 2 BR / 2 Bath fully equipped, condo style suites. Each suite offers a fully equipped kitchen, washer & dryer and living room with a sleeper sofa! Minimum of a 2 night stay required in season. ... more less
- Reservation Options:
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- Also Known As:
- Sea Ranch Hotel Kill Devil Hills
- Sea Hotel Kill Devil Hills
- Sea Ranch Resort Outer Banks, NC - Kill Devil Hills