Incredible customer service! Our group stayed one night at the Outer Banks Inn. We checked out the following morning. Later that day, before leaving the island, I realized I had left my phone charger in our room. I called and the representative on duty around 1pm said they would check the room. They did, found my charger, and said it would be held at the front desk. When we had the opportunity to swing by, around 6pm, one of our group told me they had left their swim suit in the room along with a t-shirt. The representative was at the front desk when I arrived and immediately handed me my charger. When I asked her if any swim suit and shirt had been found, she checked the computer system. She checked the lost and found and found that it was locked. She let me back into the room to see if the items had been left in room. No success. She told me the lost and found box was locked and she did not have a key. After all this, she did not give up. We walked back to laundry together and she began to see if there would be a way to access lost and found. When I told her the group member said they had wrapped their suit in a towel, what happened next went "above and beyond" in my opinion. She then went over to the dirty laundry bag and commenced to dump the entire contents on the floor. She began to go through the towels one by one shaking them out by hand. Low and behold, half way through the towels, out popped the suit and shirt. I was amazed at her customer service, her diligence to produce a happy customer, and her pleasant, positive attitude throughout the search. I left feeling that for me as your customer, "it was truly all about me," which is what every customer should leave their hotel experience feeling. Needless to say, a great customer service experience!
- Official Description (provided by the hotel):
- Friendly smiles are contagious, and courteous service is our standard. Our staff cares about your needs and will ensure that your visit is a very pleasant and memorable one. The Outer Banks Inn is nestled at MP 9 in the heart of Kill Devil Hills, NC. Let our experienced staff do the work for you. With our state of the art beach shuttle, trips to the beach are easy and hassle free. Let our front desk staff know when you are ready for a ride. Enjoy our continental breakfast, fresh every morning in the lobby. We are also pleased to offer Bath & Body Works bath amenities and LG flat screen televisions in every room. Relax by our outdoor pool, or just relax on the beach.We know the area and would love to assist you with your plans and activities during your stay. Historical sites, gift shops, and the outlet mall are just minutes away. Jockey’s Ridge State Park is right up the road and the Wright Brother's National Memorial is about a mile away. There are many restaurants close by and we will help you find the perfect match for a great evening out.The Outer Banks Inn truly cares about your satisfaction and we welcome any suggestions that might help us improve our service to you. We appreciate the opportunity to present our hotel to you. We look forward to exceeding your expectations during your next stay with us. If you are looking for a memorable experience for the entire family, the Outer Banks Inn is the place for you! ... more less
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- Also Known As:
- Outer Banks Inn NC - Kill Devil Hills