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“They overbooked and cancelled our room 3 days before the trip!”

Hamilton Cay at Bermuda Bay
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Hamilton Cay at Bermuda Bay
Ranked #15 of 18 Hotels in Kill Devil Hills
Reviewed June 29, 2011

I booked my trip 2 months in advance for the 3 bedroom condo and they called me 3 days before my trip, THREE DAYS, that is scheduled for July 1 and told me that is not available!!! I'm livid! Do NOT RISK booking this place!

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Service
9  Thank msethi97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VAHotelier, Regional Director of Operations at Hamilton Cay at Bermuda Bay, responded to this reviewResponded July 7, 2011

Unfortunately we did have an error with our software. We were in contact as soon as the problem presented itself, and offered a refund of one of the 3 nights, and also found alternate accommodations at a 15% discount off of the listed rate. We do apologize for any inconvenience that this caused, however we were able to find a minor glitch in our software, and repair it to prevent it from happening in the future. We did appreciate your patience and cooperation with this matter, and hope that you enjoyed the Bermuda Bay pool and the Kill Devil Hills area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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17 - 18 of 18 reviews

Reviewed April 22, 2011

Dead bugs in sink, toothpaste spit on faucet, hair on blankets, sticky floors, crumbs on counter, mold in washing machine. Overall dirty place. No one had been in there for months. There was no water in the toliet bowls and the ice has almost evaporated in the freezer.
Overall, the property looked abandoned. No one was at the welcome center, so you called a 1-800 number. They were very pleasant and when we called them back to let them know of the condition, they sent a housekeeper over promptly. She made it habitable and gave us enough towels for our family. Also, they advertise a pool, but it was not opened yet.

  • Stayed: April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank redwinedarkchoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hamilton Cay at Bermuda Bay

Address: 1101 Cambridge Rd, Kill Devil Hills, NC 27948-9511
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
Ranked #15 of 18 Hotels in Kill Devil Hills
Price Range: $131 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hamilton Cay at Bermuda Bay 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hamilton Cay At Bermuda Bay Hotel Kill Devil Hills
Hamilton Cay At Bermuda Bay Outer Banks, NC - Kill Devil Hills

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