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“Bed bugs!”

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Ramada Plaza Nags Head Oceanfront
Ranked #6 of 18 Hotels in Kill Devil Hills
Centreville, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Bed bugs!”
Reviewed March 26, 2013

We came to this hotel to enjoy a vacation and ended up leaving at midnight instead of staying the night. When getting into bed we noticed a dark brown stain on the sheets. The sheets also smelled funny and were dirty. After pulling back the sheets to get in, we found a bed bug (which explains the brown stains on the sheets). We immediately packed up our things and headed to the front desk to report to management. Management asked us for the room number, did not apologize, and wasn't even kind or considerate. I know that even clean hotels can have bed bugs but this hotel was not clean! The most disturbing part was the lack of customer service we receieved when we reported the bed bugs. They could at least apologize! Do NOT stay here under any circumstances!

  • Stayed March 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
5 Thank Amy826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, March 28, 2013
We are relieved to report back to you that after a thorough examination from a certified pest control company, the final report found no evidence of bedbugs in your room. (However, a small beetle was found) Immediate action was taken because this is a very sensitive issue to us and we react quickly for everyone’s sake. Not knowing how to reach you we contacted Dynamic Rewards repeatedly in an attempt to update you. We have also sent them the conclusive report from the inspection so they would be aware and could also share this information with you. Our sincere apology for the lack of recognition provided to you by our staff during your rapid departure. This could have been handled more hospitably and we are sorry your visit ended on an unpleasant note.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (232)
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English first
Providence Forge
1 review
Reviewed March 26, 2013

We had a wonderful stay. Room was nice and clean. Best part of stay was staff in restraunt. They made our stay well worth it. Thanks John and morning staff.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Ramada

Helpful?
Thank Glenn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, March 28, 2013
Thanks for your kind words about our staff in Peppercorns Restaurant. We'll be sure to pass along your compliments to them. We are glad to see that you enjoyed your "romantic time" here on the oceanfront and hope you will come back and stay with us again soon.
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Virginia Beach, Virginia
Level Contributor
221 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed March 26, 2013

We stayed for two nights as part of an online deal. We have stayed in other hotels in the area so thought we had an expectation of what was to come.

There was some refurbishment going on, but we could forgive that because it is off-season and repairs need to be done. However there was no excuse for the dirt and grime we saw.

The bedroom ceiling had pieces of dust hanging down which were blowing when the heat came on. The desk had a patch of something sticky, the refrigerator had something red and sticky running down the front of it. The worst bathroom towel had a large dark brown stain along one side. I also found stains on the bedding. To be honest when I saw all of this we decided to stay outside the hotel as much as possible. In my opinion cleanliness is the most important aspect of a hotel stay, I'm not sure if someone was cutting corners or they just didn't care. The staff in general didn't seem customer focused at check in.

I would expect a clean hotel at the very least. Stay somewhere else!

Also walls were very thin, we were kept awake by car alarms going off in the middle of the night and people arguing in another room.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank freqworld_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, March 28, 2013
The renovation progress here at the hotel has certainly kept us busy; however guest room cleanliness should never be affected. We are disappointed that you found your room to be anything less than perfect and we are quickly investigating to verify what could have occurred. Please accept our sincere apology that this happened during your recent stay with us.
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Travelers are raving about these Kill Devil Hills hotels

Amity Harbor, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2013

We stay March 23-24 and was a last minute choice. We had never stayed in a Ramada and so we were a little hesitant. When we got there, we have a reservation for a pet friendly room, but they were able to upgrade it which we were very thankful for. The room was decent. The heat worked and we had no problems in the room besides some drainage issues in the tub. Other than that, everyone was friendly, we found the hotel clean and was a perfect location on the beach.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, March 26, 2013
Thank you for staying with us recently and we are happy to hear that you enjoyed your time both at our hotel and in the OBX area. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
3 reviews
Reviewed March 25, 2013

We stayed at the Ramada Inn in Kill Devil Hills, N.C. a couple weeks ago. We have stayed there several times before. The hotel was very nice. It is being renovated for the summer. There was very little inconvenience do to renovating, which we did not mind. The carpet appeared to be new and the room was very clean. Several years ago we stayed in a Ramada Inn in Savannah, Ga. I wish I could have said the same about that one, but unfortunately the one in Savannah was horrible. We stayed one night there and left. I could easily recommend the one in Kill Devil Hills. After the summer trade it may be entirely different but as of now it is very nice. The desk clerks were very pleasant.

Room Tip: To enjoy a view of the ocean choose at least a 3rd. floor room.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlielew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RamadaPlazaNagsHead, Guest Relations Manager at Ramada Plaza Nags Head Oceanfront, responded to this review, March 26, 2013
We are thrilled that you decided to stay with us here at Nags Head Beach and are glad that you enjoyed our hotel and oceanfront views. We hope you will visit with us again if your plans bring you back into the OBX area. Like us to stay in touch-Facebook.com/RamadaPlazaNagsHeadBeach
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Additional Information about Ramada Plaza Nags Head Oceanfront

Property: Ramada Plaza Nags Head Oceanfront
Address: 1701 South Virginia Dare Trail, P.O. Box 2716, Kill Devil Hills, NC 27948-7756
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Kill Devil Hills
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kill Devil Hills
#5 On the Beach Hotel in Kill Devil Hills
#6 Family Hotel in Kill Devil Hills
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ramada Plaza Nags Head Oceanfront 3*
Number of rooms: 171
Official Description (provided by the hotel):
The Ramada Plaza Nags Head Oceanfront is a great place to relax and unwind while on your coastal vacation. This Ramada property is located directly on the beach! Centrally located (mile post 9 1/2) to shopping, historical sites, and sporting activities, our oceanfront hotel provides convenience to area attractions. Visit the Lost Colony, Elizabethan Gardens, Kitty Hawk, four area lighthouses, Roanoke Island Festival Park, or the Wright Brothers Memorial-site of man's first flight. Restaurant and Lounge and seasonal outdoor deck bar on property. Business center, free guest laundry and free access to local YMCA! ... more   less 
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Also Known As:
Ramada Plaza Nags Head Beach Hotel Kill Devil Hills
Kill Devil Hills Ramada
Ramada Kill Devil Hills
Ramada Plaza Nags Head Oceanfront Outer Banks, NC - Kill Devil Hills

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