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“Customer review” 4 of 5 bubbles
Review of Baymont Inn & Suites/Camp Lejeune

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Baymont Inn & Suites/Camp Lejeune
Ranked #23 of 30 Hotels in Jacksonville
Chicago
1 review
“Customer review”
4 of 5 bubbles Reviewed June 19, 2013

This is the first time traveled with a pet-and I brought pet to see my son-who is in the Maines. Your recptionist, Lelie was very helpful- no first fl rooms were available and she put us on list. (dog can not go up/down stairs.Earlier the next day- we were able to move by 10AM to first fl--which was great. Both Leslie at night and Amber during day were very imformative and helpful in our stay--GREAT JOB LADIES!!! they had knowledge of attractions around there-and gave good directions--which were very helpful!!

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kati H, Front Office Manager at Baymont Inn & Suites/Camp Lejeune, responded to this review, July 31, 2013
Barbara S - It is with immense gratitude that we welcome your compliments to our staff. Our mission is to provide beyond excellent customer service and ensure a comfortable stress-free stay to all of our guests. I do extend my apologies that the first night of your stay we were not able to accommodate the request for a ground floor room, but am very glad to hear we were able to fix the issue within your stay. I do appreciate the time that you have taken to write your review. I can also assure you that your kind words do mean a lot to us and we would love to be able to take care of you in the future should you be in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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356 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Louisa, Kentucky
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 18, 2013

Booked this room on short notice to stop and see our son at Camp Lejeune on way to Myrtle Beach. The rooms were a little small and out-dated but clean and close to Camp. The prices were reasonable since did not want to spend a lot of money since was just an overnight stay. The biggest problem was that on a Friday night, this seemed to be were everyone came to stay and party. Very noisy all night long. Would not have wanted to stay here if had been extended visit.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jeff s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Front Office Manager at Baymont Inn & Suites/Camp Lejeune, responded to this review, June 19, 2013
Hello! On behalf of the staff here at the Baymont, we'd like to thank you for choosing us for your hospitality needs while passing through the area! I do sincerely apologize for the noise issues you encountered during your stay. It is our goal to ensure the comfort and quality of each guest's stay and I regret that the issues you had while here were not addressed adequately at the time of your stay. If you'd like, at your convenience I would love to speak with you on the matter so that we could look into the issues that occurred and come to a resolution. We thank you for your feedback in regards to the rooms as well, as it has given us insight from those we care for most to please. It is a goal we have set and are eagerly striding to obtain. As such, I'd like to welcome you back should you be in the area again and hope you would give us another chance. Thank you again for your input!

Kati Howell
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed June 14, 2013

Our three member family was in town for a second cousins high school graduation. We selected this property for logistacial reasons. The staff was very friendly. My only issue was the large patch of black mold on the bathroom ceiling and bathroom wall. Upon check out, I advised the desk clerk who was polite and she generated a maintenance work order ticket. She did apologize but she did not offer any additional discounts on our current bill and even suggest a future discount off our next visit to Baymont!

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Norman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Baymont Inn & Suites/Camp Lejeune, responded to this review, June 15, 2013
Dear Mr. Norman S.
I would like to thank you for your stay at the Baymont Inn and Suites. Cleanliness and customer service is the primary reason we want your time with us to be as relaxing and stress-free as possible. Any issues regarding the appearance of our rooms on first glance by a guest is of paramount importance, especially if found lacking. I can assure you that appropriate measures applying both to housekeeping and maintenance were notified of your concern and actions taken. I regret that this incident has negatively affected your stay with us and would be happy to speak with you further on how Baymont Inn and Suites can improve your next stay.
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Travelers are raving about these Jacksonville hotels

Nashville, Tennessee
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed June 12, 2013 via mobile

The rooms smell musty and the furniture is old. But the bed was good and the towels were nice. The free breakfast is basic. Good location and if you get a special price it's a good value. we've stayed in most of the hotels in Jacksonville over the years and this was a good way to save money and still get a nice night sleep.

Stayed June 2013
Helpful?
Thank Elise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Baymont Inn & Suites/Camp Lejeune, responded to this review, June 15, 2013
Dear Matthew 10:8
Thank you very much for your review. We at the Baymont Inn and Suites strive to maintain a fresh, modern, and clean hotel experience at a competitive value. If at any point in the future you find ANY service at our property lacking, please notify the front desk so that action can be taken to avoid any negative experience at your current stay and improve our performance on any future business or personal travel with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites/Camp Lejeune

Property: Baymont Inn & Suites/Camp Lejeune
Address: 474 Western Blvd, Jacksonville, NC 28546-6824
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 30 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites/Camp Lejeune 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
Closest hotel to Camp LeJeune's main gate and conveniently located within walking distance to restaurants and shopping areas. Hotel received "Best of Baymont" award and consistently recommended as one of the best hotels in Jacksonville. ... more   less 
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Also Known As:
Baymont Inn & Suites / Camp Lejeune Hotel Jacksonville
Baymont Inn And Suites / Camp Lejeune
Jacksonville Hampton Inn

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